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Lifeline Program Representative Jobs (NOW HIRING)

Galaxy Distribution LLC

LIFELINE FIELD AGENT

Cadiz, KY · On-site

Join our team as a Lifeline Field Sales Representative in Oklahoma, California, Kansas, or Kentucky. In this vital role, you will qualify and enroll customers in the Lifeline Program, making a ...

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Lifeline Program Representative information

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How much do lifeline program representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for lifeline program representative in the United States is $22.59, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $25.72 per hour, depending on experience, location, and employer.

What is a Lifeline Program Representative?

Lifeline Program Representatives are professionals who assist eligible individuals in enrolling in and maintaining access to the federal Lifeline program, which provides discounted phone or internet services to low-income consumers. Their duties often include verifying applicant eligibility, guiding customers through the application process, and providing information about program benefits and requirements. They may work for telecommunications companies or organizations partnered with the Lifeline program, and they ensure compliance with federal regulations and protect against fraud. Lifeline Program Representatives play a crucial role in helping bridge the digital divide for underserved communities.

What are the key skills and qualifications needed to thrive as a Lifeline Program Representative?

To thrive as a Lifeline Program Representative, you need a thorough understanding of eligibility guidelines, excellent customer service abilities, and typically a high school diploma or equivalent. Familiarity with CRM systems, enrollment software, and federal Lifeline program protocols is often required. Strong communication, problem-solving, and attention to detail set top performers apart in this role. These skills ensure accurate enrollment, regulatory compliance, and positive customer experiences for those seeking affordable telecommunications services.

What are the main challenges faced by Lifeline Program Representatives when assisting clients, and how can they effectively address them?

Lifeline Program Representatives often encounter challenges such as helping clients who may lack documentation, have limited digital literacy, or are unfamiliar with program requirements. To address these issues, representatives must be patient, detail-oriented, and able to clearly explain eligibility criteria and application steps. Building rapport and maintaining empathy are essential, as is staying up-to-date with regulatory changes to provide accurate guidance. Collaborating closely with supervisors and other team members also ensures complex cases are handled efficiently, benefiting both clients and the organization.

What is the difference between Lifeline Program Representative vs Customer Service Representative?

AspectLifeline Program RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma, knowledge of Lifeline programHigh school diploma, customer service skills
Work EnvironmentCall centers, community outreach, government agenciesCall centers, retail, office settings
Employer & IndustryTelecom companies, government programsVarious industries including retail, telecom, finance
Common Search IntentAssistance with Lifeline program, eligibility, enrollmentHandling customer inquiries, support, problem-solving

The main difference is that Lifeline Program Representatives focus on assisting clients with government-subsidized phone programs, requiring specific knowledge of eligibility and enrollment. Customer Service Representatives handle a broader range of customer inquiries across various industries. While both roles involve communication skills and call center work, Lifeline Program Representatives specialize in social service programs, making their roles more targeted.

What cities are hiring for Lifeline Program Representative jobs?

Cities with the most Lifeline Program Representative job openings:

What states have the most Lifeline Program Representative jobs?

States with the most job openings for Lifeline Program Representative jobs include:

What are popular job titles related to Lifeline Program Representative jobs?

For Lifeline Program Representative jobs, the most frequently searched job titles are:

Infographic showing various Lifeline Program Representative job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $46,986 per year, or $22.6 per hour.

Lifeline Enrollment Specialist

San Ysidro, NM • On-site

Galaxy Distribution LLC
See more jobs at Galaxy Distribution LLCexternal

Full-time

Re-posted 10 days ago

Job description


Join our team as a Lifeline Field Representative in New Mexico.We are seeking experienced Lifeline Representatives only.In this vital role, you will qualify and enroll customers in the Lifeline Program, making a significant impact in your community. This position is perfect for those passionate about customer service and eager to achieve excellent earnings.
Responsibilities:
  • Participate in events and field marketing activities.
  • Explain service features and benefits to potential customers.
  • Provide exceptional customer service to existing and prospective clients.
  • Meet or exceed monthly enrolment targets.
  • Stay updated on industry trends and developments.

Requirements
  • High school diploma or equivalent; some college coursework preferred.
  • Previous sales experience.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Excellent organizational and time management skills.
  • Proficiency in Microsoft Office and CRM software.

If you are a self-driven individual with a passion for sales and customer service, we encourage you to apply. Join us in our mission to deliver exceptional coverage and services to our customers. Apply now!

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