... Lifeline Critical Care Transport Program: Ground and air transport of critically ill and injured ... represents the minimum and maximum salaries for this position and is based on Johns Hopkins ...
... Lifeline Critical Care Transport Program: Ground and air transport of critically ill and injured ... represents the minimum and maximum salaries for this position and is based on Johns Hopkins ...
Lifeline Program Representative information
See Baltimore, MD salary details
$12.18 - $14.05
3% of jobs
$14.05 - $15.92
4% of jobs
$15.92 - $17.78
16% of jobs
$18.02 is the 25th percentile. Wages below this are outliers.
$17.78 - $19.65
15% of jobs
The median wage is $21.08 / hr.
$19.65 - $21.52
16% of jobs
$21.52 - $23.39
14% of jobs
$24.74 is the 75th percentile. Wages above this are outliers.
$23.39 - $25.25
11% of jobs
$25.25 - $27.12
9% of jobs
$27.12 - $28.99
4% of jobs
$28.99 - $30.86
4% of jobs
$30.86 - $32.72
4% of jobs
$12
$22
$32
How much do lifeline program representative jobs pay per hour?
As of Sep 11, 2026, the average hourly pay for lifeline program representative in Baltimore, MD is $22.45, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $25.58 per hour, depending on experience, location, and employer.
What is a Lifeline Program Representative?
Lifeline Program Representatives are professionals who assist eligible individuals in enrolling in and maintaining access to the federal Lifeline program, which provides discounted phone or internet services to low-income consumers. Their duties often include verifying applicant eligibility, guiding customers through the application process, and providing information about program benefits and requirements. They may work for telecommunications companies or organizations partnered with the Lifeline program, and they ensure compliance with federal regulations and protect against fraud. Lifeline Program Representatives play a crucial role in helping bridge the digital divide for underserved communities.
What are the key skills and qualifications needed to thrive as a Lifeline Program Representative?
To thrive as a Lifeline Program Representative, you need a thorough understanding of eligibility guidelines, excellent customer service abilities, and typically a high school diploma or equivalent. Familiarity with CRM systems, enrollment software, and federal Lifeline program protocols is often required. Strong communication, problem-solving, and attention to detail set top performers apart in this role. These skills ensure accurate enrollment, regulatory compliance, and positive customer experiences for those seeking affordable telecommunications services.
What are the main challenges faced by Lifeline Program Representatives when assisting clients, and how can they effectively address them?
Lifeline Program Representatives often encounter challenges such as helping clients who may lack documentation, have limited digital literacy, or are unfamiliar with program requirements. To address these issues, representatives must be patient, detail-oriented, and able to clearly explain eligibility criteria and application steps. Building rapport and maintaining empathy are essential, as is staying up-to-date with regulatory changes to provide accurate guidance. Collaborating closely with supervisors and other team members also ensures complex cases are handled efficiently, benefiting both clients and the organization.
What is the difference between Lifeline Program Representative vs Customer Service Representative?
| Aspect | Lifeline Program Representative | Customer Service Representative |
|---|---|---|
| Required Credentials | High school diploma, knowledge of Lifeline program | High school diploma, customer service skills |
| Work Environment | Call centers, community outreach, government agencies | Call centers, retail, office settings |
| Employer & Industry | Telecom companies, government programs | Various industries including retail, telecom, finance |
| Common Search Intent | Assistance with Lifeline program, eligibility, enrollment | Handling customer inquiries, support, problem-solving |
The main difference is that Lifeline Program Representatives focus on assisting clients with government-subsidized phone programs, requiring specific knowledge of eligibility and enrollment. Customer Service Representatives handle a broader range of customer inquiries across various industries. While both roles involve communication skills and call center work, Lifeline Program Representatives specialize in social service programs, making their roles more targeted.
Emergency Medical Services (EMS) Fellow
Baltimore, MD • On-site
Johns Hopkins University
• Colleges, Universities, and Professional Schools • 10K+ employees10,000+ employees
Other
Medical, Life, Retirement
Re-posted 6 days ago
Johns Hopkins University rating
8.0
Based on 71 frontline employees who took The Breakroom Quiz
Job description
The goal of the Emergency Medical Services (EMS) fellowship is to prepare highly qualified and motivated academic emergency physicians for leadership and medical oversight of pre- and out-of-hospital emergency care systems with advanced competencies in EMS system design, administration, and clinical care.
The main components of this fellowship include:
- Focused training in fundamental tenets of pre-hospital emergency care
- Mentorship in the medical direction of EMS systems
- Direct-field experience with local, state and federal EMS programs
- Progressively graded medical control responsibilities for complex EMS systems with acquired proficiencies in fire-based, inter-facility, commercial, air medical and tactical medicine services.
Special areas of focus include:
- Education and training of EMS providers
- Continuous quality improvement of EMS
- Administrative and developmental aspects of EMS programs
- Research and scholarly activity in the field of EMS
Curriculum
Delivered by our experienced core faculty and supplemented by other experts from around the country, the curriculum provides a comprehensive overview of EMS medicine based on the American Board of Emergency Medicine's EMS Core Content. Also included is frequent journal club discussion.
Rotations
The fellow's comprehensive training will occur through exposure to multiple types of EMS systems, including:
- Howard County Department of Fire and Rescue Services: Longitudinal experience throughout the fellowship to a fire-based EMS system
- Johns Hopkins Lifeline Critical Care Transport Program: Ground and air transport of critically ill and injured patients
- Maryland State Police, Aviation Command: Scene transport of critically injured patients within a regionalized trauma system
- Maryland Institute for Emergency Medical Services Systems: Oversight and coordination of all components of a statewide EMS system
- Special Operations: Exposure to federal, state and local agencies, including the U.S. Secret Service, Maryland State Police Tactical Medical Unit and Howard County Police Tactical Unit
Academic Requirements
Fellows must successfully achieve all established educational milestones as delineated by the fellowship program.
Fellows will be expected to complete a publishable research project under the guidance of a designated fellowship faculty mentor.
Prerequisites
- Successful completion of an ACGME-accredited residency program in Emergency Medicine
- Ability to pass a criminal background check commensurate with institutional hiring policies
- Psychomotor skills necessary to function in pre- and out-of-hospital environments
Salary Range
The referenced salary range represents the minimum and maximum salaries for this position and is based on Johns Hopkins University's good faith belief at the time of posting. Not all candidates will be eligible for the upper end of the salary range. The actual compensation offered to the selected candidate may vary and will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, internal equity, market conditions, education/training and other factors, as reasonably determined by the University.
Total Rewards
Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.
Equal Opportunity Employer
The Johns Hopkins University is committed to equal opportunity for its faculty, staff, and students. To that end, the university does not discriminate on the basis of sex, gender, marital status, pregnancy, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status or other legally protected characteristics. The university is committed to providing qualified individuals access to all academic and employment programs, benefits and activities on the basis of demonstrated ability, performance and merit without regard to personal factors or demographic characteristics that are irrelevant to the program involved.
Pre-Employment Information
If you are interested in applying for employment with Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations at Johns Hopkins University for disabilities, medical conditions (including medical conditions related to pregnancy or childbirth), accessibility, or religious reasons, please visit accessibility.jhu.edu.
Background Checks
After receiving a conditional offer, the successful candidate(s) for this position will be subject to a pre-employment background check including education verification. When deciding whether a candidate's conviction history is job-disqualifying, the University considers the nature and gravity of the offense, the time that has passed since the conviction, and the nature of the job being sought.
EEO is the Law
https://www.eeoc.gov/employees-job-applicants
Vaccine Requirements
Johns Hopkins University strongly encourages, but no longer requires, at least one dose of the COVID-19 vaccine. This change does not apply to the School of Medicine (SOM). SOM hires must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of vaccination status. We still require all faculty, staff, and students to receive the seasonal flu vaccine.
Exceptions to the seasonal flu vaccine or COVID-19 vaccine (for SOM) requirement(s) may be provided to individuals with sincerely held religious beliefs or medical conditions that preclude them from receiving the vaccine. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.
The following additional vaccine requirements may apply, depending upon your campus. Please contact the hiring department for more information.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those candidates who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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About Johns Hopkins University
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Gilman believed that teaching and research go hand in hand—that success in one depends on success in the other—and that a modern university must do both well. He also believed that sharing our knowledge and discoveries would help make the world a better place. In 145 years, we haven’t strayed from that vision. This is still a destination for excellent, ambitious scholars and a world leader in teaching and research. Distinguished professors mentor students in the arts and music, humanities, social and natural sciences, engineering, international studies, education, business, and the health professions. Those same faculty members, along with their colleagues at the university’s Applied Physics Laboratory, have made us the nation’s leader in federal research and development funding every year since 1979. That’s a fitting distinction for America’s first research university, a place that has revolutionized higher education in the U.S. and continues to bring knowledge and discoveries to the world.
Industry
Colleges, universities, and professional schools
Company size
10,000+ Employees
Headquarters location
Baltimore, MD, US
Year founded
1876