As a Life Wireless Customer Service Representative, your day-to-day responsibilities will include assisting customers with account setup, explaining service plans and eligibility requirements, handling technical support inquiries, and resolving billing or connectivity issues. You will often work in a fast-paced environment, engaging with diverse customers via phone, email, or in person, and using internal systems to document cases and provide solutions. Being able to navigate Life Wireless procedures and the regulations governing the federal Lifeline program is important. You may also help customers with device activations, troubleshoot common issues, and escalate more complex problems to the appropriate departments. The role offers opportunities to develop expertise in wireless services while building strong communication and problem-solving skills.