Licensing Coordinator Jobs in Silver Spring, MD (NOW HIRING)

Introduction
RECRUITMENT REPOST. PREVIOUS APPLICANTS NEED NOT REAPPLY.
GRADE
12
LOCATION OF POSITION
MDH Board of Professional Counselors & Therapists
4201 Patterson Avenue
Baltimore, MD 21215
Main Purpose of Job
The Maryland Board of Professional Counselors and Therapists which operates under Health Occupations Article, Title 17, Annotated Code of Maryland is the licensing and certifying authority for the state of professional counselors and therapists. The Maryland Board of Professional Counselors and Therapists is managed to regulate the practice of counseling and therapy with the mission to protect the public who may receive healthcare services from its licensees, certificate holders and those granted trainee status.
This Licensing Coordinator role will be a full performance level position and will be responsible for:

• Developing and implementing the licensure operations for the Board relating to Licensed Clinical Professional Counselors, Licensed Graduate Professional Counselors, and Approved Supervisors as specified under Title 17 of the Health Occupations Article of the Annotated Code of Maryland;
• Licensing clinical professional counselors ( approx. 4,400 counselors), graduate professional counselors (approx. 2,000 counselors) and approved supervisors (approx. 500);
• Analyzing detailed and complex applications and related documentation;
• Independently advising applicants by recommending licensure options;
• Ascertaining whether an applicant has met the educational and experiential requirements for licensure;
• Recommending whether the applicant is qualified to take national and state examinations for licensure;
• Interpreting examination results and notifying applicants;
• Monitoring and reviewing criminal history records checks for each applicant and referring with recommendations to the Licensing Operations Manager or Compliance Manager;
• Compiling and updating data for electronic application progress tracking;
• Troubleshooting outstanding issues by researching programs and data for solutions;
• Assisting with annual license renewal process;
• Developing and implementing new working forms to reflect regulatory changes;
• Preparing licensure data and reporting at Board and committee meetings;
• Assisting with meeting preparation;
• Answering calls relating to the Board, the licensure process, and specific applications;
• Assisting with entering Boards' revenue in the cash receipt database as needed; and
• Entering and maintaining the application management database.

This position will require:

• Strong written communication skills, particularly in responding to applicant inquiries and drafting correspondence.
• Strong organizational and customer service skills, including attention to detail, the ability to manage high-volume workloads, and effective coordination with internal staff and external stakeholders.
• Ability to manage and prioritize a high-volume caseload while meeting established processing timelines.

PLEASE NOTE: This position is hybrid telework eligible.
MINIMUM QUALIFICATIONS
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Two years of experience performing administrative staff, clerical, clerical technical, or secretarial work.
Notes:
1. Candidates may substitute 30 college credit hours from an accredited college or university for each year of the required experience.
2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.
DESIRED OR PREFERRED QUALIFICATIONS
The desired candidate should possess:

• Experience in professional licensing or regulatory environments (interpreting and applying regulations), including demonstrated knowledge of application processing, credential evaluation, and compliance with statutory and regulatory requirements.
• Experience reviewing complex application materials and identifying deficiencies.
• Experience with licensing databases or case management systems (to include your level of proficiency).
• Experience handling applicant communications.
• Experience with Maryland health occupations boards or similar regulatory frameworks.
• Experience working in a fast-paced, deadline-driven environment with competing priorities.

LICENSES, REGISTRATIONS AND CERTIFICATIONS
Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.
SELECTION PROCESS
Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview).
Complete applications must be submitted by the closing date. Information submitted after this date will not be added.
Incorrect application forms will not be accepted. Resumes will not be accepted in lieu of a completed application.
Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.
BENEFITS
Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.
Leave may be granted to a contractual employee at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.
FURTHER INSTRUCTIONS
Online applications are highly recommended. However, if you are unable to apply online, the paper application (and supplemental questionnaire) may be submitted to MDH, Recruitment and Selection Division, 201 W. Preston St., Room 114-B, Baltimore, MD 21201. Paper application materials must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted.
If additional information is required, the preferred method is to upload. If you are unable to upload, please fax the requested information to 410-333-5689. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.
For questions regarding this recruitment, please contact the MDH Recruitment and Selection Division at 410-767-1251.
If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov.
Appropriate accommodations for individuals with disabilities are available upon request by calling: 410-767-1251 or MD TTY Relay Service 1-800-735-2258.
We thank our Veterans for their service to our country.
People with disabilities and bilingual candidates are encouraged to apply.
As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.