Library Technical Assistant Jobs in Norcross, GA

Weekly Work Hours

Compensation Range

Hourly Rate

FLSA

Position Type

Key Responsibilities

The student assistant position will focus on administrative support, instructional support, mentor, or specialized support while offering educational and career growth.

Shared Duties and Professional Conduct:

• Provides excellent customer service to all students, faculty, staff, and campus visitors, serving as a welcoming and helpful first point of contact.
• Provides team support to colleagues, fostering a collaborative and productive work environment.
• Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite.
• Completes all required training and professional development sessions to enhance skills and knowledge.
• Supports the mission, values, goals, and principles of the College.
• Performs additional duties/responsibilities as assigned by the supervisor.

Student Assistants are generally placed in one of the following roles:

Administrative Support- Student Assistant

The Student Assistant- Administrative Support provides essential clerical and administrative support to a college department, ensuring the efficient operation of daily office functions. This role offers students the opportunity to develop professional office skills in a supportive campus environment.

Key Responsibilities:

• Answer phones, greet visitors, and provide general information or direct inquiries appropriately.

• Manage incoming and outgoing mail and small package deliveries.

• Perform data entry, maintain records, and update databases accurately.

• Assist with filing, scanning, and organizing documents.

• Schedule appointments, meetings, and manage calendars as needed.

• Prepare and proofread correspondence, reports, presentations, and other documents.

• Assist with office supply inventory and ordering.

• Provide support for departmental events, workshops, or special projects.

• Maintain confidentiality of sensitive information.

Example of Departments utilizing this Student Assistant:

• Career Services
• Advising and Counseling
• Student Life
• Library
• Financial Aid
• Student Support Services
• Success Coaching
• Food Pantry or Basic Needs Office

Instructional Support- Student Assistant

The Instructional Support Student Assistant role supports faculty, staff, administrators and students in an academic setting, enhancing the learning environment through direct assistance with course materials, lab activities, or tutoring. This position provides an opportunity to deepen understanding of academic subjects and develop teaching/mentoring skills.

Key Responsibilities:

• Provides direct support in academic labs and classrooms, assisting with setup, organization, and general student needs.
• Addresses discipline-specific questions from students, offering clarification and guidance related to course material or lab assignments.
• Completes required Tutoring Certification after hire and provides one-on-one or group tutoring for specific discipline areas or lab subjects, reinforcing learning concepts.
• Offers technical assistance on institution-specific learning platforms, software, and equipment used for instruction.

Example of Departments utilizing this Student Assistant role may include but limited to the following departments:

• Math, Science, and Business Labs
• Intercultural Network
• Writing Center
• Computer Science Lab
• Learning Commons
• Speech Lab
• Fitness Center
• Athletic department
• Communication Department

Specialized Support- Student Assistant

The Specialized Support Student Assistant provides targeted assistance requiring specific skills or knowledge to a college department. This role allows students to apply and enhance specialized abilities in a practical setting, contributing to unique departmental projects or operations.

Key Responsibilities:

Examples of responsibilities for this role may include:

• Completes campus/department-specific projects that may require independent research, data compilation, or specialized software application.
• Maintains strict confidentiality of all records, databases, and sensitive information associated with the assigned area, adhering to privacy policies.
• Manages small-scale research assignments or technical tasks, potentially involving data analysis, report generation, or system maintenance.
• Responsible for operating certain specialized technical equipment or working proficiently in department-specific software (e.g., graphic design, database management, specific industry tools).
• Provides support to the assigned area during college presentations, workshops, and campus events, which may include setup, registration, and attendee assistance.

Example of Departments utilizing this Student assistant:

• Campus President's Office

• Campus Support Services

• Computer Science & Information Technology

• Major Specific (i.e., Aviation, Culinary Arts, Human Resources)

Minimum Qualifications

• Undergraduate student awarded federal work study funds in financial aid package.

• Must meet the Satisfactory Academic Progress standards set by Dallas College.

• Must be enrolled and certified in at least six hours (half time) for Fall, Spring and Summer semesters.

• Must be a U.S. citizen or eligible noncitizen.

• You must not have any prior institutional balance or blocks.

• Student must have transportation to off-campus worksites.

• Completes required Dallas College professional development training hours.

Preferred Qualifications

• Currently enrolled as a student in good standing at the College and eligible for Federal Work-Study.
• Strong interpersonal and communication skills, with a commitment to providing excellent customer service.
• Ability to follow verbal and written instructions accurately and efficiently.
• Basic computer proficiency, including familiarity with common office software (e.g., Microsoft Office Suite).
• Demonstrated ability to learn and adapt to new technologies, systems, and departmental procedures quickly.
• Basic skills in technology related to the area of work and above-average knowledge of equipment and/or regulations in the assigned academic area.
• Completion of relevant coursework related to the department's function (e.g., Information Systems, Human Resources, Office Administration, specific major-related courses).
• Ability to exercise judgment in performing routine tasks and selecting appropriate procedures.
• Demonstrated ability to work independently with minimal supervision on highly skilled tasks, and collaboratively as part of a team.
• Proven ability to maintain confidentiality and handle sensitive information with discretion.

Work Schedule:Part-time, flexible hours (typically up to 19.5 hours per week), are determined in coordination with the department supervisor and student's academic schedule.