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Library Services Assistant Jobs in Wheaton, IL (NOW HIRING)

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Library Services Assistant information

See Wheaton, IL salary details

$7

$19

$32

How much do library services assistant jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for library services assistant in Wheaton, IL is $19.50, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $22.07 per hour, depending on experience, location, and employer.

What are Library Services Assistants?

Library Services Assistants are support staff who help with the daily operations of libraries. They assist patrons with finding and checking out materials, organize and shelve books, and help maintain an orderly environment. Their responsibilities may also include processing new materials, answering basic reference questions, and assisting with library programs. Library Services Assistants play a vital role in ensuring that library resources are accessible and that patrons have a positive experience.

What qualifications do you need for a library assistant?

Library Services Assistants typically need a high school diploma or equivalent; some positions may require post-secondary education or coursework in library science. Strong organizational skills, good communication, and familiarity with library management systems or computers are also important qualifications.

What are some common challenges faced by Library Services Assistants, and how can they be effectively managed?

Library Services Assistants often encounter challenges such as balancing multiple tasks during busy periods, managing patron inquiries with diverse information needs, and adapting to new technologies or cataloging systems. Effective time management, strong communication skills, and ongoing training can help address these challenges. Collaborating closely with librarians and other staff members provides support and ensures smooth daily operations, while staying adaptable helps in keeping up with evolving library services.

What does a library assistant do?

A library services assistant helps patrons locate and check out books and other materials, manages library collections, and maintains the organization of resources. They often assist with clerical tasks, answer questions, and use library management software to track inventory. Strong communication skills and attention to detail are important in this role.

How to become a library assistant with no experience?

To become a library services assistant with no experience, focus on developing strong communication and organizational skills, and consider volunteering or gaining experience in customer service or administrative roles. Many libraries offer on-the-job training, and having a high school diploma or equivalent is typically sufficient for entry-level positions.

What are the key skills and qualifications needed to thrive as a Library Services Assistant, and why are they important?

To thrive as a Library Services Assistant, you need strong organizational skills, attention to detail, and a high school diploma or equivalent; some positions may prefer relevant coursework or library experience. Familiarity with library management systems, cataloging software, and digital archives is typically expected. Excellent customer service, communication, and teamwork skills help you support patrons and collaborate with staff effectively. These abilities ensure smooth library operations, positive user experiences, and efficient resource management.

What work does a library assistant do?

A library services assistant helps patrons locate and check out books and other materials, manages library records, and maintains the organization of the collection. They may also assist with clerical tasks, answer questions, and support library programs, often using library management software. Strong customer service skills and attention to detail are important in this role.
What are the most commonly searched types of Library Services jobs in Wheaton, IL? The most popular types of Library Services jobs in Wheaton, IL are:
What cities near Wheaton, IL are hiring for Library Services Assistant jobs? Cities near Wheaton, IL with the most Library Services Assistant job openings:
Library Services Assistant jobs near you
Infographic showing various Library Services Assistant job openings in Wheaton, IL as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $40,552 per year, or $19.5 per hour.

Customer Services Assistant- Nichols Library

Naperville Public Library

Naperville, IL

$18.65/hr

Other

Retirement, PTO

Posted 27 days ago

Job description


POSITION SUMMARY

The Customer Services Assistant assists customers at the public desk in all areas of Library services, providing consistent, accurate, and timely handling of Library materials for circulation. Provides quality customer service and collaborates with staff to resolve circulation related issues. Contributes to the general order and care of facilities and Library materials.

RESPONSIBILITIES

  • Upholds the highest standards of customer service with polite, helpful, and efficient interactions with vendors, customers, and staff.
  • Performs customer service activities for thelibrary,includingissuance oflibrary cards,processesand routesmaterials,collectsfees,processesLibrary's&LINKinexpiredHolds,andshelf reads.
  • Responds to customer requests promptly and courteouslyreferring difficult or unusual requests to the appropriate Librarystaffwithdiscretion.
  • Assistscustomerswith use ofLibrary equipment, print resources, technology,and online resources.
  • Troubleshoots basic problems with self-check machines, phones, and otherdepartmental equipment.
  • Ensures the quality of the collection material by reviewing materials, processing lostmaterialand routing damaged items to theappropriate department.
  • Facilitates communication concerning building issues with the FacilitiesDepartment and Library management.
  • Answers and responds tophoneinquiriesand/orroutescallstoappropriate department.
  • Processesand completescurbside service.
  • Processes Inter-Library Loan(ILL)items and communicates with ILL customers.
  • Inspects and recordssafetyof credit card machines, according to PCI guidelines.
  • Handlesand recordslost and found materials according to guidelines.
  • Makes announcements over the public address system as needed.
  • Acceptsand reviewsused material donations, accordingto guidelines.Maintains Used Book Sale section.
  • Collaborates on programs/projects withother staff,occasionally at other locations.
  • Assistswithpaging list fulfillment, including pulling, processing,and shelvingHolds.
  • Monitors andmaintainsorder in the public areas to ensure a welcoming environment forcustomers.
  • Assistsand completesdepartmentalstatistics and reports.
  • Attends andassistswithOutreach Library events.
  • May periodically serve as PersonInCharge (PIC), providing support for employees, customers, and facility issues.
  • Attends professional development opportunities.


KNOWLEDGE/SKILLS/ABILITIES

  • Demonstrate strong written, verbal communication and interpersonal skills working effectively with diverse cultures, interpersonal styles, abilities, and backgrounds.
  • Demonstrates exceptional customer service, providing qualityassistanceto vendors,customersand staff.
  • Keeps current in relevant technology, uses computer software programs such as Microsoft Office andOutlookand common office equipment to complete tasks/assignments.
  • Usesproblem solving skills to assist in determining priorities and finding timely solutions to departmental or system-wide issues.
  • Uses computer software and common office equipment to complete tasks, keeps current with relevant technology.
  • Service oriented, provides quality customerassistance;establishesand maintains effective relationships with customers and staff.
  • Maintains confidentiality,professionalism,anddiscretionin situations.
  • Possesses strong technical skills. Familiar with a range of hardware and software technologies.
  • Strong organizational and time management abilities. Complete assignments and projectsin a timely manner.
  • Demonstratesappropriatemoneymanagementresponsibilities.
  • Responsive to change anddemonstratesadaptability.
  • Takesresponsibility for consistent completion and follow-up on all tasks.
  • Maintains a positive approachwhiletaskingin adverse situations.
  • Demonstrates a broader understanding of the job and looks for ways to improve Library services and support coworkers.

EDUCATION/EXPERIENCE/QUALIFICATIONS

  • Highschooldiploma or equivalent.
  • Minimumtwoyearsof customer serviceexperience.
  • Bilingualproficiencya plus.

PHYSICAL DEMANDS/WORK ENVIRONMENT

  • Communicate with staff and customers in person, via emailand over the phone.
  • May require either being in a stationary position or moving about for prolonged periods.
  • Moves equipment or library materials weighing up to 35 lbs.
  • Must have reliable means of transportation to attend meetings, conferences, and perform work in other locations.

BENEFITS


The benefits for this position include:

  • Annual Vacation Accrual: 2 weeks per year
  • Holidays: 7 days per year
  • Annual Sick Accrual: 12 days per year
  • Up to 5 Personal Days per calendar year prorated based on the hire date
  • Illinois Municipal Retirement Fund (Pension Plan)
  • 12 weeks paid parental leave
  • Training and development opportunities


WORK SCHEDULE


Monday 1 - 5 p.m.


Tuesday 1 - 5 p.m.


Wednesday 5 - 9 p.m.


Thursday OFF


Friday 1 - 5 p.m.


1 Sat/mo. 1 - 5 p.m.

1 weekend/mo.

1 Friday 5 - 9 p.m.

1 Saturday 8:30 a.m. - 5 p.m.

&

1 Sunday 1 - 5 p.m.



To learn more about us, go tohttps://www.naperville-lib.org/jobsandDiversity, Equity & Inclusion | Naperville Public Library, IL (naperville-lib.org)

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