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Library Customer Service Assistant Jobs in Hackensack, NJ

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Library Customer Service Assistant information

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How much do library customer service assistant jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for library customer service assistant in Hackensack, NJ is $21.84, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $24.90 per hour, depending on experience, location, and employer.

What qualifications do you need for a library customer service assistant?

A library customer service assistant typically needs a high school diploma or equivalent. Good communication skills, basic computer literacy, and a friendly attitude are important; some positions may require familiarity with library management systems or customer service experience.

How to get hired as a library customer service assistant?

To get hired as a library customer service assistant, applicants should typically have a high school diploma or equivalent, demonstrate strong communication and customer service skills, and be familiar with library systems or cataloging software. Volunteering or prior experience in customer service can improve chances, and some positions may require background checks or training on library policies. Applying through the library’s official website or in person and highlighting relevant skills in the application can increase employment prospects.

What are some common challenges faced by library customer service assistants, and how can they be effectively managed?

Library Customer Service Assistants often encounter challenges such as managing high volumes of patron inquiries, handling overdue or missing materials, and assisting visitors with varying levels of comfort using library technology. Effective communication, patience, and familiarity with library systems are crucial in addressing these situations. Building strong organizational skills and collaborating closely with librarians and other staff members can help streamline problem-solving and ensure a positive experience for patrons.

What is the difference between Library Customer Service Assistant vs Library Clerk?

AspectLibrary Customer Service AssistantLibrary Clerk
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often similar certifications
Work EnvironmentPublic and academic libraries, customer-facing rolesPublic, academic, or special libraries, administrative tasks
Employer & Industry UsageLibraries, educational institutions, community centersLibraries, government agencies, educational institutions
Common Search & ComparisonCustomer service, public interaction, assisting visitorsAdministrative support, cataloging, clerical tasks

The Library Customer Service Assistant primarily focuses on assisting visitors, managing checkouts, and providing customer support in library settings. In contrast, a Library Clerk often handles administrative and clerical tasks such as cataloging and record-keeping. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ, with the Customer Service Assistant emphasizing direct public interaction.

What are the key skills and qualifications needed to thrive as a library customer service assistant, and why are they important?

To thrive as a Library Customer Service Assistant, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with library catalog systems, basic computer applications, and circulation software is often required. Excellent communication, patience, and problem-solving abilities help you assist diverse patrons and handle inquiries effectively. These skills are essential to ensure efficient library operations, positive user experiences, and support for the community’s informational needs.

What does a library customer service assistant do?

A Library Customer Service Assistant helps library patrons by answering questions, checking books and materials in and out, issuing library cards, and assisting with locating resources. They may also help maintain the organization and cleanliness of the library, process new materials, and support library events and programs. Their role is essential in ensuring a positive and helpful library experience for all visitors.

What are popular job titles related to Library Customer Service Assistant jobs in Hackensack, NJ?

For Library Customer Service Assistant jobs in Hackensack, NJ, the most frequently searched job titles are:

What job categories do people searching Library Customer Service Assistant jobs in Hackensack, NJ look for?

The top searched job categories for Library Customer Service Assistant jobs in Hackensack, NJ are:

What cities near Hackensack, NJ are hiring for Library Customer Service Assistant jobs?

Cities near Hackensack, NJ with the most Library Customer Service Assistant job openings:

Library Customer Service Assistant jobs near you
Infographic showing various Library Customer Service Assistant job openings in Hackensack, NJ as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $45,427 per year, or $21.8 per hour.

Part-Time Library Assistant (Bonetti Children's Room)

Jersey City Free Public Library

Jersey City, NJ • On-site

Other

Posted 9 days ago

Job description

Library Assistant

The Part-Time Library Assistant provides essential support in the daily operations of the Jersey City Free Public Library. This position assists with customer service, shelving materials, organizing collections, and helping patrons locate resources. The Part-Time Library Assistant contributes to creating a welcoming and efficient library environment while supporting programs, events, and other library services as needed.

Job Duties:

  • Shelves used materials, performs shelf reading duties.
  • Assists patrons with finding materials.
  • Assists in answering in-person, phone and electronic patron queries.
  • Operates standard office machines, such as copiers or calculators.
  • Informs individuals of library services.

Essential Skills:

  • Ability to learn to use the Dewy Decimal System.
  • Ability to compare written and printed material for accuracy.
  • Ability to read with comprehension.
  • Ability to follow oral and written orders, directions, or plans.
  • Knowledge of general vocabulary, spelling and of standard English grammar.
  • Knowledge of filing systems.

Preferred Skills:

  • Knowledge of Microsoft Office applications (Word and Excel)

Required Experience/Education:

  • High School Diploma or GED
  • Ability to demonstrate a practical knowledge of library functions, services, terminology, techniques, procedures, and standard tools such as ILS (Integrated Library Systems), shelving arrangements, Dewey Decimal Classifications System, and successful completion of relevant manager training within the organization

For all employees, regardless of full-time or part-time status, JCFPL is considered the primary employer. Work hours are assigned according to the Library's operational needs. Work hours are not scheduled to accommodate employees' other employment, academic, or other outside obligations, except in circumstances agreed upon in writing by the employee and the employee's supervisor. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for the employee for this job. The omission of specific statements of duties does not exclude them from the position if work is similar, related, or a logical assignment to the position.

This vacancy is associated with a New Jersey Civil Service job title. The New Jersey Civil Service Commission requires all incumbents to possess and be prepared to verify the minimum experience and skills required for the associated Civil Service job title.

This position is subject to residency requirements as set forth in the New Jersey First Act and not available for work visa sponsorship.

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