Library Customer Service Assistant Jobs in Atlanta, GA

Salary: $21.21 Hourly
Location : Charles D. Switzer Library Marietta, GA
Job Type: Part-Time
Job Number: 05121
Department: Library
Opening Date: 08/07/2026
Closing Date: 8/14/2026 11:59 PM Eastern
Grade Code: 106P
Position Information
This position is assigned to the Georgia Room, the genealogy and local history research room located within Charles D. Switzer Library in downtown Marietta. The successful candidate will assist patrons with genealogy and local history research through the use of print and digital reference materials, will participate in community outreach and may assist with programming. This position works 18 hours per week, plus 4 hours from 1:00-5:00 p.m. on scheduled Sundays.
Essential Functions
Provides customer service to library patrons and the public: greets visitors and directs to areas of library; provides assistance and information related to library services, fees, procedures, city information and directions, or other issues; researches book titles, book availability, patron records, or related information; reserves materials for patrons; notifies patrons about overdue books, arrival of reserved books, or other issues; and assists patrons with the use of various library equipment in assigned area.
Returns library books and materials to appropriate shelving areas: shelves or places materials in appropriate order; reads labels to ensure materials belong to assigned branch and are arranged in proper order; and locates materials and searches for missing materials as needed.
Checks library materials in and out: operates the library's automated circulation system to charge, discharge, and renew books; counts paperbacks checked out; retrieves books from book drop; inspects materials for damage and withdraws materials in need of repair from circulation; inspects for routing slips or other identification prior to shelving; routes books to other locations as appropriate; sorts and arranges materials on book carts for shelving; and separates new books for display.
Performs general tasks related to library operations, which may include sorting and organizing donated paperbacks and other materials, moving book carts, maintaining general appearance of library, cleaning counters, watering plants, or running various errands.
Monitors inventory levels of library supplies: initiates requests for new or replacement materials.
Answers the telephone: provides information and assistance; takes and relays messages or directs calls to appropriate personnel; and returns calls as necessary.
Provides computer and reference assistance to library patrons: assists patrons in finding required information; instructs patrons in use of various library systems and resources; suggests appropriate internal and external resources for queries; and conducts informal training, as needed.
Performs other related duties as assigned.
Minimum Qualifications
Bachelor's degree is required; supplemented by one year of experience in customer service or related field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Preferred Qualifications

• Experience conducting your own genealogical or historical research via databases, archives, and other methods; or assisting patrons with such research.
• Familiarity with genealogy databases such as Ancestry and FamilySearch, as well as other history research resources such as microform.
• Experience planning, supporting, or facilitating educational programs and/or community outreach initiatives.
• Strong written and verbal communication skills, including the ability to explain complex research concepts.

Physical Abilities
Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or workstation.
Sensory Requirements
Some tasks require the ability to communicate orally.
Environmental Factors
Essential functions are regularly performed without exposure to adverse environmental conditions.
EEO Statement
Cobb County Government is proud to be an equal opportunity employer. We encourage applications from all qualified individuals, regardless of race, color, national origin, sex, religion, age, disability, or any other legally protected status.
Visit Cobb County's Employee Benefits page to learn more.
*Benefits for part-time employees are marked.
01
I understand that all answers to these supplemental questions must be verifiable in the 'Educational History' and 'Work History' sections of the application. Failure to provide sufficient information in these sections may result in my disqualification from the hiring process.

• Yes
• No

02
I have read the Minimum Qualifications required for this position and understand I must demonstrate those qualifications on the application in order to be considered for this position. Furthermore, a failure to adequately demonstrate all qualifications may result in my removal from consideration. Lastly, I understand indicating "see resume" on the application, may not be accepted in lieu of a completed application.

• Yes
• No

03
Are you legally eligible to work in the United States on an unlimited and unrestricted basis?

• Yes
• No

04
Do you now or in the future need an employer to sponsor you for employment authorization of visa status?

• Yes
• No

05
Educational Background (copies of any education documents listed on your application will be required upon hire): Mark the highest level of education you have completed.

• High School Diploma or GED
• Some College
• Associate Degree
• Bachelor's Degree
• Advanced Degree
• None of the above

06
If you have a college degree, what was your major area of study? Enter N/A if this does not apply.
07
How many years of experience do you have involving public interaction/customer service?

• No experience
• Less than one year of experience
• One to two years of experience
• Two to three years of experience
• More than three years of experience

08
Please describe your experience involving public interaction/customer service. Verify any information below is also included in your "Employment History" section of your application. Enter "N/A" if this does not apply.
09
Please indicate which position best describes your customer service experience.

• Library system
• School system
• Retail industry
• None of the above

10
How many years of experience do you have working in a Public Library?

• No experience
• Less than one year of experience
• One to two years of experience
• Two to three years of experience
• More than three years of experience

11
Please describe your experience working in a public library. Verify any information below is also included in your "Employment History" section of your application. Enter "N/A" if this does not apply.
12
Do you have experience in genealogy and/or historical research?

• Yes
• No

13
Please describe your experience in genealogy and/or historical research. Enter N/A if not applicable.
14
This is a part-time position and does not include benefits. In this position, you will be working up to 18 hours per week including some required hours to be worked on Sundays. Are you willing to accept a position that requires you to work on a Sunday?

• Yes, I understand and accept these terms
• No, I do NOT accept these terms

15
If you receive a conditional offer of employment, you will be required to satisfactorily complete the following elements: a criminal background check and provide copies of any education documents listed on your application. Please note that a criminal conviction may not disqualify you from consideration. Are you willing to accept these terms?

• Yes
• No

Required Question