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Library Customer Service Assistant Jobs in New York

Brooklyn Public Library

Office Aide

Brooklyn, NY · On-site

$34K/yr

Will assist in the hiring, recruitment, and training of part-time staff and volunteers, and provide Library customers with prompt and excellent customer services. Maintains, processes, and prepares ...

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Library Customer Service Assistant information

What qualifications do you need for a library customer service assistant?

A library customer service assistant typically needs a high school diploma or equivalent. Good communication skills, basic computer literacy, and a friendly attitude are important; some positions may require familiarity with library management systems or customer service experience.

How to get hired as a library customer service assistant?

To get hired as a library customer service assistant, applicants should typically have a high school diploma or equivalent, demonstrate strong communication and customer service skills, and be familiar with library systems or cataloging software. Volunteering or prior experience in customer service can improve chances, and some positions may require background checks or training on library policies. Applying through the library’s official website or in person and highlighting relevant skills in the application can increase employment prospects.

What are some common challenges faced by library customer service assistants, and how can they be effectively managed?

Library Customer Service Assistants often encounter challenges such as managing high volumes of patron inquiries, handling overdue or missing materials, and assisting visitors with varying levels of comfort using library technology. Effective communication, patience, and familiarity with library systems are crucial in addressing these situations. Building strong organizational skills and collaborating closely with librarians and other staff members can help streamline problem-solving and ensure a positive experience for patrons.

What is the difference between Library Customer Service Assistant vs Library Clerk?

AspectLibrary Customer Service AssistantLibrary Clerk
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often similar certifications
Work EnvironmentPublic and academic libraries, customer-facing rolesPublic, academic, or special libraries, administrative tasks
Employer & Industry UsageLibraries, educational institutions, community centersLibraries, government agencies, educational institutions
Common Search & ComparisonCustomer service, public interaction, assisting visitorsAdministrative support, cataloging, clerical tasks

The Library Customer Service Assistant primarily focuses on assisting visitors, managing checkouts, and providing customer support in library settings. In contrast, a Library Clerk often handles administrative and clerical tasks such as cataloging and record-keeping. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ, with the Customer Service Assistant emphasizing direct public interaction.

What are the key skills and qualifications needed to thrive as a library customer service assistant, and why are they important?

To thrive as a Library Customer Service Assistant, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with library catalog systems, basic computer applications, and circulation software is often required. Excellent communication, patience, and problem-solving abilities help you assist diverse patrons and handle inquiries effectively. These skills are essential to ensure efficient library operations, positive user experiences, and support for the community’s informational needs.

What does a library customer service assistant do?

A Library Customer Service Assistant helps library patrons by answering questions, checking books and materials in and out, issuing library cards, and assisting with locating resources. They may also help maintain the organization and cleanliness of the library, process new materials, and support library events and programs. Their role is essential in ensuring a positive and helpful library experience for all visitors.

What are popular job titles related to Library Customer Service Assistant jobs in New York?

For Library Customer Service Assistant jobs in New York, the most frequently searched job titles are:

What job categories do people searching Library Customer Service Assistant jobs in New York look for?

The top searched job categories for Library Customer Service Assistant jobs in New York are:

What cities in New York are hiring for Library Customer Service Assistant jobs?

Cities in New York with the most Library Customer Service Assistant job openings:

Library Customer Service Assistant jobs near you

List Center Library Student Assistant - FWS

The New School

Manhattan, NY • On-site

$17 - $18/hr

Part-time

Posted 7 days ago

Job description

Located in the heart of New York City, The New School has been a pioneering force in education, creativity, and innovation since its founding in 1919. With a progressive, globally recognized interdisciplinary model, the university is home to a diverse community of thousands of students from more than 100 countries. We offer over 135 degree and diploma programs across our esteemed colleges, including Parsons School of Design, The New School for Social Research, Eugene Lang College of Liberal Arts, Parsons Paris, and the College of Performing Arts.
POSITION/ROLE OVERVIEW
The New School Libraries are seeking 6+ Student Worker Library Assistants who will support the university's mission of preparing students to understand, contribute to, and succeed in a rapidly changing society, thereby making the world a better and more just place. Our work contributes to this mission by offering consistent and reliable service to all students, faculty, and staff of The New School.
CORE CAPABILITIES, PRIMARY DUTIES, AND RESPONSIBILITIES
  • Report for shift on time and review priority tasks with supervisor
  • Monitor patrons entering and exiting the library and be ready to assist them at the circulation desk
  • Check in and check out library materials to patrons at the desk using library software
  • Stacks maintenance including shelving, in-housing books, shelf reading, etc.
  • Answer the telephone
  • Help patrons find items in the stacks and in the library catalog
  • Assist patrons with library printing
  • Other library-related tasks such as scanning books, paging books, preparing reserve books, and other duties assigned by staff
  • Assist with the opening or closing procedures in the library depending on shift time
  • Federal Word Study Award Letter

QUALIFICATIONS
  • Excellent customer service skills
  • Ability to understand and follow verbal and written instructions and communicate clearly with library users
  • Adaptable and consistent when notifying the supervisor of schedule changes
  • Attention to detail
  • Ability to interact with students, faculty, and staff of diverse backgrounds
  • Ability to work without close supervision or alone
  • Familiarity with Google Suite (Calendar, Gmail, Docs, Sheets, etc.)
  • Physical ability to lift items and push loaded book carts. Accommodations can be made if needed.

WORK MODE: This position is in-person and is based on campus to support effective in-person collaboration and engagement. #LI-DNI
Hourly Rate: $17.00-$18.00 per hour
WHY JOIN US?
The New School Library plays a central role in supporting the university's mission of preparing students to understand, contribute to, and succeed in a rapidly changing society, thus making the world a better and more just place. Our work contributes to this mission by offering consistent and reliable service to all students, faculty, and staff of The New School.
We are an equal opportunity employer and do not discriminate in hiring or employment based on race, color, creed, religion or belief, national or ethnic origin, citizenship status, marital or domestic partnership status, sexual orientation, sex, gender identity or expression, age, disability, military or veteran status, or any other characteristic protected by federal, state, or local law. The New School recognizes and values the benefits of a diverse workforce
Responsibilities:
Students provide excellent customer service by assisting patrons with circulation services, locating library resources, and answering general inquiries. Support daily library operations through collection maintenance, opening and closing procedures, and other assigned tasks to ensure a safe, organized, and welcoming environment.
We look forward to receiving your application!

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