SUMMARY
Provides a high level of supportservices in the Learning Commons including the Testing Center, Tutoring Services, Library, Media Services, and TLC/OpenLab.
DUTIESAND RESPONSIBILITIES
Duties and responsibilities include,but are not limited to:
- Administers College tests such as placement and student makeup exams both on campus and off-site as needed.
- Administers other institutional exams such as credit by exams (i.e. CLEP).
- Inputs placement scores into Banner.
- Schedules tutoring, testing, and proctoring appointments.
- Provides support for library circulation desk functions, including the safe-keeping and repository of library reserves and other materials, OhioLINK orders, and maintains site library holdings.
- Participates in the efficient and accurate operation of the Learning Commons processes, procedures and equipment.
- Maintains accurate and complete records of the Learning Commons.
- Anticipates and meets all customer needs accurately, professionally, and with a commitment to customer satisfaction.
- Monitors patrons, provides routine information, and directs callers/visitors to appropriate personnel and/or departments for assistance.
- Assists with college-wide user logon support and print management.
- Acts as the initial point of contact and support in the response and troubleshooting for hardware and software problems.
- Responds to faculty and staff needs for operational issues and assistance with operating equipment.
- Provides technical assistance for special events: planning, set up, running, troubleshooting, and teardown.
- Provides support for Media Services including equipment reservations, checkouts, inventory, and service tickets.
- Performs campus repairs, preventative maintenance and functionality testing of ATCs, computer labs, and all classroom equipment.
- Provides training workshops to students, faculty, and staff on the varying technologies at the site.
- Functionally supervises work study employees within the business unit.
- Performs other related duties within the job grade and job classification as assigned.