Library Assistant Jobs in Mattoon, IL (NOW HIRING)

POSITION SUMMARY: Coordinates, motivates, and develops Service Department staff in an effective and efficient operation.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:

1. Perform the essential duties of a Service Technician.
2. Train Technicians and assist when needed.
3. Oversee the work of technicians to ensure thoroughness and accuracy.
4. Assign and schedule daily work orders.
5. Assure that employees are cross-trained to ensure adequate coverage for all positions.
6. Conduct regular service department meetings.
7. Process and update service technician records and recovery rates.
8. Attend any company, store and community functions that will benefit the dealership.
9. Maintain company vehicles that are assigned to the Service Department.
10. Control expenses of Service Department while maintaining services for customers.
11. Maintain all manufacturer certifications and attend other training as needed.
12. Work closely with the parts personnel to ensure parts required are available.
13. Ensure that new machines and machines going out on a demonstration are clean and in "ready to go" condition; that follow-up service is conducted and required.
14. Maintain and keep current the service library manuals and bulletins.
15. Strive for innovative improvements that can be incorporated into existing practices.
16. Maintains knowledge of regulations and compliance as related to USDOT, OSHA, EPA, and EEOC/ADA.
17. Maintain a safe and clean working environment and adhere to company safety program at all times.
18. Perform other duties as assigned.

Customer Service Responsibilities:

• Advise customers of repairs and estimated cost of their repairs.
• Ensure every customer is satisfied with the products, services and support of all staff.
• Resolve customer's concerns efficiently and effectively.
• Promote a positive attitude at all times.
• Maintain a professional appearance and demeanor.
• Exhibit Birkey's high level of customer service on a daily basis.
• Acknowledge appreciation of clients and customer.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Individual should be able to set work priorities and work independently in the absence of supervision and be able to understand and carryout oral and written directions. Individual must have the ability to maintain high degree of motivation in team members to retain the focus of providing the highest level of customer satisfaction.

The individual should have 1 - 2 years of related experience, steady work record, and must be able to perform each of the essential position functions.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to get around the dealership and grounds for various tasks.
• The employee would normally lift or move 10 lbs, frequently lift or move up to 25 lbs and occasionally lifts or move up to 75 lbs.
• Ability to tolerate up and down movement with bending or stooping including reaching above and below shoulder height with arms and hands.
• Ability to be on one's feet for extended periods of time.
• Ability to operate equipment or other power equipment as necessary.
• Must meet health assessment requirements.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently exposed to dust, odors, oil, fumes and noise.
• The noise level in the work environment is usually moderate.
• While performing duties, the employee may be near moving mechanical parts and inside and outside weather conditions.
• While performing the duties of the job, the employee will perform extensive keystroke tasks.

This organization reserves the right to revise the essential position functions as the need arises.

This position offers a competitive compensation along with a benefits package commensurate with relevant experience, qualifications, and market standards.

Wage Salary Range - $40,000 - $100,000.

This is an hourly position with earnings potential up to $100,000 per year.