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Liability Claims Manager Jobs in Springfield, MA

Chubb

Claims Director

Simsbury, CT · On-site

Presenting litigation strategy for complex litigation to senior claims management and underwriting ... Evaluates information on coverage, liability, and damages to determine the extent of insured ...

Chubb

Claims Director

Simsbury, CT

Presenting litigation strategy for complex litigation to senior claims management and underwriting ... Evaluates information on coverage, liability, and damages to determine the extent of insured ...

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All JobsLiability Claims JobsLiability Claims Manager JobsLiability Claims Manager Jobs in Springfield, MA

Liability Claims Manager information

See Springfield, MA salary details

$34.9K

$87.6K

$138.5K

How much do liability claims manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for liability claims manager in Springfield, MA is $87,554.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,800.00 and $104,600.00 per year, depending on experience, location, and employer.

What does a liability claims manager do?

A Liability Claims Manager oversees the process of handling, investigating, and resolving liability insurance claims. They assess claims to determine the insurer’s liability, manage a team of claims adjusters, and ensure compliance with company policies and legal regulations. Their responsibilities also include negotiating settlements, maintaining accurate records, and communicating with clients, legal professionals, and other stakeholders. The goal is to ensure claims are processed efficiently while minimizing losses for the insurance company.

What is the difference between Liability Claims Manager vs Claims Adjuster?

AspectLiability Claims ManagerClaims Adjuster
CredentialsRelevant insurance certifications, managerial experienceInsurance licenses, claims handling certifications
Work EnvironmentOffice-based, managerial oversight, team coordinationField or office-based, investigating claims
Employer & Industry UsageInsurance companies, risk management firmsInsurance companies, third-party administrators

Liability Claims Managers oversee the claims process, manage teams, and develop strategies for handling liability claims. Claims Adjusters focus on investigating individual claims, assessing damages, and determining liability. While both roles require insurance knowledge and certifications, Claims Adjusters are more hands-on with claim investigation, whereas Liability Claims Managers handle broader management responsibilities within the claims department.

What are the key skills and qualifications needed to thrive as a liability claims manager?

To thrive as a Liability Claims Manager, you need expertise in insurance claims processes, risk assessment, and a bachelor's degree in a relevant field such as business or law. Familiarity with claims management software, regulatory compliance systems, and industry certifications like AIC or CPCU is often required. Strong negotiation, analytical thinking, and leadership skills help manage complex claims and guide teams effectively. These abilities are crucial for minimizing financial loss, ensuring regulatory compliance, and delivering fair, timely resolutions for all parties involved.

What are some common challenges faced by liability claims managers when handling complex cases?

Liability Claims Managers often encounter challenges such as interpreting ambiguous policy language, managing high volumes of claims, and coordinating with multiple stakeholders like legal counsel, clients, and adjusters. They must also stay current with evolving regulations and ensure thorough investigations to minimize risk for their organization. Effective communication, attention to detail, and strong negotiation skills are essential for navigating these complexities and reaching fair claim resolutions.
What are popular job titles related to Liability Claims Manager jobs in Springfield, MA? For Liability Claims Manager jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Liability Claims Manager jobs in Springfield, MA look for? The top searched job categories for Liability Claims Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Liability Claims Manager jobs? Cities near Springfield, MA with the most Liability Claims Manager job openings:
Liability Claims Manager jobs near you
Infographic showing various Liability Claims Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $87,554 per year, or $42.1 per hour.

General Liability Litigation Team Leader - Eastern

The Hartford Financial Services Group, Inc.

Hartford, CT • On-site

$86K - $129K/yr

Full-time

Posted 20 days ago

The Hartford rating

8.8

Company rating: 8.8 out of 10

Based on 121 frontline employees who took The Breakroom Quiz

57th of 304 rated insurance

Job description

Team Leader Claims - CH08AE
We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.
Reporting to the Eastern General Liability Litigation Director. The GL Team Leader is responsible for managing a tenured staff resolving GL coverage, risk transfer, liability and damages in compliance with corporate claim settlement policies and procedures.
Responsibilities:
  • Leading approximately 7 General Liability Litigation Claim Handlers with corresponding claim inventories
  • Effectively training, coaching and developing staff to enable optimal job performance and the achievement of individual and professional goals
  • Managing and directing claim investigation, liability determinations, disposition and settlement, in compliance with corporate claim settlement policies and procedures
  • Managing and implementing change including explaining drivers and business goals
  • Evaluating and managing staff performance
  • A technical resource for General Liability Litigation Claim Handlers
  • Understand and effectively analyze General Liability and/or personal lines coverage forms
  • Experience in leading and managing all levels of staff relative to experience, tenure and professional development
  • Extensive knowledge of customer service drivers and the ability to resolve customer issues, needs and concerns independently
  • Experience with human resource policies and procedures and administration of the same
  • Strong communication skills, both verbal and written regardless of audience demographic
  • Ability to partner with internal and external customers inclusive of Agents, Brokers, Sales and Product

Qualifications:
  • Prior high exposure general liability claims, and litigation experience strongly preferred.
  • Knowledge of contracts and contractual indemnification
  • In-depth understanding of coverage and risk transfer heading toward the development of a strong coverage acumen
  • College degree preferred
  • Prior management experience strongly preferred
  • Consistent high level of performance and achievement over career span
  • CPCU, AIC, SCLA or other professional designation, or working toward such designation preferred

Additional Information:
  • This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations (Hartford, CT, San Antonio, TX, Scottsdale, AZ, Lake Mary, FL, Naperville, IL and Alpharetta, GA) will have the expectation of working in an office 3 days a week (Tuesday through Thursday).Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.
  • For full-time, remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, WIFI, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 5Mbps/30Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.

Compensation
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:
$86,400 - $129,600
Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age
About Us | Our Culture | What It's Like to Work Here | Perks & Benefits

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About Hartford

Sourced by ZipRecruiter

Hartford Financial Services Group, widely recognized as The Hartford, is a renowned company based in Hartford, CT, US. Established in 1810, it has evolved into an industry leader in the insurance and financial services sector, proudly serving more than one million businesses in the US. The Hartford is committed to offering a gamut of insurance products that include homeowners, automobile, and business insurance as well as employee benefits and mutual funds. The company’s core values revolve around customer-focused innovations, diversity and inclusion, and ethical dealings that have earned them a customer-centric reputation. This shapes their mission which revolves around aiding their clients to overcome unforeseen obstacles and enhancing their wealth over time. Among the company's noted accomplishments is being consistently listed among the World's Most Ethical Companies, a testament to their unwavering commitment towards responsible business practices.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

Hartford, CT, US

Year founded

1810

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