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Liability Claims Manager Jobs in Springfield, MA

Chubb

Claims Director

Simsbury, CT · On-site

$120 - $150/hr

Presenting litigation strategy for complex litigation to senior claims management and underwriting ... Evaluates information on coverage, liability, and damages to determine the extent of insured ...

Chubb

Claims Director

Simsbury, CT · On-site

Presenting litigation strategy for complex litigation to senior claims management and underwriting ... Evaluates information on coverage, liability, and damages to determine the extent of insured ...

Chubb

Claims Director

Simsbury, CT · On-site

Presenting litigation strategy for complex litigation to senior claims management and underwriting ... Evaluates information on coverage, liability, and damages to determine the extent of insured ...

Chubb

ESIS Claims Representative, AGL

Simsbury, CT · On-site

Knowledge of auto liability cost containment programs and proven account management skills a must ... Job Category Claims Adjusting * Business Unit United States * Legal Employer ESIS, Inc.

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Liability Claims Manager information

See Springfield, MA salary details

$34.9K

$87.6K

$138.5K

How much do liability claims manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for liability claims manager in Springfield, MA is $87,554.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,800.00 and $104,600.00 per year, depending on experience, location, and employer.

What does a liability claims manager do?

A Liability Claims Manager oversees the process of handling, investigating, and resolving liability insurance claims. They assess claims to determine the insurer’s liability, manage a team of claims adjusters, and ensure compliance with company policies and legal regulations. Their responsibilities also include negotiating settlements, maintaining accurate records, and communicating with clients, legal professionals, and other stakeholders. The goal is to ensure claims are processed efficiently while minimizing losses for the insurance company.

What are the key skills and qualifications needed to thrive as a liability claims manager?

To thrive as a Liability Claims Manager, you need expertise in insurance claims processes, risk assessment, and a bachelor's degree in a relevant field such as business or law. Familiarity with claims management software, regulatory compliance systems, and industry certifications like AIC or CPCU is often required. Strong negotiation, analytical thinking, and leadership skills help manage complex claims and guide teams effectively. These abilities are crucial for minimizing financial loss, ensuring regulatory compliance, and delivering fair, timely resolutions for all parties involved.

What are some common challenges faced by liability claims managers when handling complex cases?

Liability Claims Managers often encounter challenges such as interpreting ambiguous policy language, managing high volumes of claims, and coordinating with multiple stakeholders like legal counsel, clients, and adjusters. They must also stay current with evolving regulations and ensure thorough investigations to minimize risk for their organization. Effective communication, attention to detail, and strong negotiation skills are essential for navigating these complexities and reaching fair claim resolutions.

What is the difference between Liability Claims Manager vs Claims Adjuster?

AspectLiability Claims ManagerClaims Adjuster
CredentialsRelevant insurance certifications, managerial experienceInsurance licenses, claims handling certifications
Work EnvironmentOffice-based, managerial oversight, team coordinationField or office-based, investigating claims
Employer & Industry UsageInsurance companies, risk management firmsInsurance companies, third-party administrators

Liability Claims Managers oversee the claims process, manage teams, and develop strategies for handling liability claims. Claims Adjusters focus on investigating individual claims, assessing damages, and determining liability. While both roles require insurance knowledge and certifications, Claims Adjusters are more hands-on with claim investigation, whereas Liability Claims Managers handle broader management responsibilities within the claims department.

What are popular job titles related to Liability Claims Manager jobs in Springfield, MA?

For Liability Claims Manager jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Liability Claims Manager jobs in Springfield, MA look for?

The top searched job categories for Liability Claims Manager jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Liability Claims Manager jobs?

Cities near Springfield, MA with the most Liability Claims Manager job openings:

Liability Claims Manager jobs near you
Infographic showing various Liability Claims Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $87,554 per year, or $42.1 per hour.

Claims Director

Chubb

Simsbury, CT • On-site

$120 - $150/hr

Other

Posted 21 days ago

Chubb rating

8.2

Company rating: 8.2 out of 10

Based on 67 frontline employees who took The Breakroom Quiz

144th of 311 rated insurance

Job description

Working out of our Simsbury, CT and soon to be Windsor, CT office, The Claim Director, under minimal direction from the manager, investigates and settles litigated claims promptly, equitably and within established best practices guidelines.

Scope

  • Responsible for investigating; settling high exposure, high risk Employment Practices Claims, potentially including class actions.

  • Ensure high level of customer service and claim file quality.

  • Identifying and evaluating coverage issues, preparing comprehensive coverage letters and analysis, retaining and managing coverage counsel through trial, and developing and managing strategy for complex coverage litigation.

  • Evaluating exposure through an in-depth analysis of legal and factual issues, retaining and managing litigation counsel through trial, developing and managing strategy for complex litigation.

  • Attending arbitrations, mediations, trials.

  • Developing resolution strategies and negotiating settlements.

  • Reviewing legal budgets and legal and third-party vendor’s bills.

  • Presenting litigation strategy for complex litigation to senior claims management and underwriting staff.

  • Support business leaders on an as needed basis on various claims and underwriting related issues and marketing meetings.

Duties may include, but are not limited to:

  • Day to day handling of substantial caseload of EPL claims.

  • Confirms coverage of claims by reviewing policies and documents submitted in support of claims.

  • Analyzes coverage and communicates coverage positions, as warranted, under direction of supervisor and coverage unit.

  • Conducts, coordinates, and directs investigation into loss facts and extent of third-party damages.

  • Direct and monitor assignments to experts and underlying defense counsel.

  • Evaluates information on coverage, liability, and damages to determine the extent of insured’s exposure.

  • Sets reserves within authority or makes claim recommendations concerning reserve changes to supervisor.

  • Reports to reinsurers and facilitate the prompt collection of reinsurance on those matters where they are accountable.

  • Travels to conferences, mediations, and trials as necessary.Ability to handle demanding caseload of claims pertaining to Employment Practices Liability and provide business support.

  • Approximately 5- 7 years claims and/or legal experience in the EPL area include evaluating and resolving complex matters.

  • Law degree preferred.

Desired Traits

  • Ability to work independently and assimilate learning materials on many different subjects from various sources.

  • Excellent interpersonal communications and negotiation skills.

  • Ability to deal with customers in a professional manner.

  • Authoritative knowledge of CHUBB coverage, products, services, and liabilities.

  • Ability to self-motivate and self-start.

  • Ability to make independent decisions using CHUBB best practices for guidance.

  • Excellent verbal and written communication skills.

  • Strong interpersonal, negotiation and customer service skills.

  • Capable of dealing with highly visible and demanding customers.

  • Highly organized and able to respond to insureds and internal and external business partners in a timely manner.

  • Must be able to effectively work in a team environment.

  • If you do not already have one, you will be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure.
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About Chubb

Sourced by ZipRecruiter

Chubb is the world's largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. We are a unique global organization with a culture of individuals passionately committed to our respective crafts. With underwriting at our core, each of us contributes to providing the best insurance coverage and service to our clients. Our highly collaborative, inclusive nature helps us drive better business outcomes through diversity of background, experiences, insights and values.

Industry

Insurance services

Company size

10,000+ Employees

Headquarters location

Warren, NJ, US

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