Lexus of Cool Springs in Brentwood is searching for an exceptional Service Consultant to join its expanding team, and this opportunity is ideal for someone who thrives in a fast-paced, guest-focused environment. This position places you at the center of a premier luxury dealership, where you will guide guests through their service experience with confidence, expertise, and a commitment to excellence. As the primary connection between guests and the service department, you will play a pivotal role in ensuring that every repair, recommendation, and interaction reflects the high standards of the Lexus brand.
Benefits
- Health and dental insurance
- Closed every Sunday and all major holidays
- Paid vacation days
- Paid Lexus training
- Vehicle reimbursement program
- IRA match program
- Christmas club program
Key Responsibilities
- Recommend repairs and services that genuinely support each customer's needs, ensuring trust and long-term satisfaction.
- Confirm warranty and service contract coverage by reviewing records and clearly explaining all provisions and exclusions.
- Manage service appointment scheduling and gather customer and vehicle information in advance whenever possible.
- Work closely with service greeters to create a smooth and welcoming check-in experience.
- Communicate customer concerns to technicians and coordinate test drives when needed.
- Prepare detailed repair orders that accurately capture symptoms, causes, and required services; secure approval signatures; and enter all information into the service database.
- Review service history and identify additional maintenance opportunities that support vehicle longevity.
- Educate customers on proper vehicle care and the long-term value of following manufacturer recommendations.
- Assign repair orders to technicians strategically to maximize efficiency and service quality.
- Track repair progress throughout the day and proactively update customers regarding timing or cost changes, securing authorization for any additional work.
- Review completed repair orders for accuracy and completeness before closing them.
- Provide clear, confident explanations of completed work and associated charges.
- Maintain exceptional customer satisfaction standards and uphold the dealership's reputation for excellence.
- Coordinate work orders to support maximum productivity and a seamless customer experience.
- Maintain a polished, professional appearance.
- Perform additional duties as assigned.
Qualifications
- Minimum age of 19.
- High school diploma required; GED accepted.
- Basic mechanical understanding of automobiles.
- Strong customer relations skills and the ability to connect with customer inquiries.
- Effective verbal and written communication skills with strong attention to detail.
- Computer literacy required; Reynolds and Reynolds experience is a plus.
- Team-oriented mindset with a strong commitment to both customers and colleagues.
- Friendly demeanor, high energy, and a willingness to exceed expectations.
- Ability to pass all pre-employment screenings, including background check, MVR, drug test, credit report, and verification of a valid driver's license.