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Level Ii Desktop Support Technician Jobs (NOW HIRING)

DYOPATH

Desktop Support Analyst II

Twinsburg, OH · On-site

$31.68/hr

You'll tackle higher-level escalations, mentor junior analysts, and contribute to documentation and ... Act as a point of contact for third-party vendors and technicians. * Serve as an escalation point ...

Revel Staffing

Desktop Support Technician

Cleveland, OH · On-site

$78K - $108K/hr

Desktop Support Technician A healthcare organization is seeking a full-time Desktop Support ... Some college-level coursework in computer science, information technology, or related field ...

DCH Health System

Desktop Support Technician II

Tuscaloosa, AL · On-site

$18.75 - $24/hr

Overview The Desktop Support Technician II role functions at an ITIL Tier 2 support level - which is the first escalation point after the IT Help Desk attempts to resolve a problem. Desktop Support ...

Artius Solutions

Desktop Support Technician

Saint Paul, MN · On-site

$20.50 - $26/hr

Job Title Desktop Support Technician Location Saint Paul, Minnesota (Onsite) Job Type Full-time | ... Required Skills & Experience * 5+ years of enterprise-level desktop engineering and technical ...

Quantam

Desktop Support Technician

Frankfort, KY · On-site

$17.50 - $22.25/hr

We are currently seeking a Desktop Support Technician . Candidates must be able to work fully onsite in Frankfort, KY. A valid driver's license is required for this position. Candidates must have ...

TEKsystems

Desktop Support Technician - T2

Columbus, IN · On-site

$18.75 - $24/hr

Level 2 Tech Support, troubleshooting computers, printers, scanners - Tech experience with W10, W11 ... Could grow to 5k in future. _____ FORMAL The desktop support technician will need experience ...

New

Revel Staffing

Desktop Support Technician

Seattle, WA

$78K - $108K/hr

We are seeking a full-time Desktop Support Technician to support and maintain computer systems ... Some college-level coursework in computer science, information technology, or related field ...

Revel Staffing

Desktop Support Technician

Providence, RI · On-site

$78K - $108K/hr

We are seeking a full-time Desktop Support Technician to support and maintain computer systems ... Some college-level coursework in computer science, information technology, or related field ...

Insight

Desktop Support Technician

Chicago, IL

$50K - $55K/yr

Provide first-level technical support to end-users regarding desktop hardware, software, and ... Bachelor's degree in Information Technology, Computer Science, or a related field preferred. * 2+ ...

TEKsystems

Desktop Support Technician

Columbia, MD

$25 - $30/hr

Our client is seeking two Desktop Support Technicians to join their IT Support team. This role will ... Deliver a high level of customer service while supporting a diverse user base Training New ...

TEKsystems

Desktop Support Technician

Columbia, MD · On-site

$25 - $30/hr

Our client is seeking two Desktop Support Technicians to join their IT Support team. This role will ... Deliver a high level of customer service while supporting a diverse user base Training New ...

Nusenda

Desktop Support Technician

Albuquerque, NM · On-site

$19.75 - $25/hr

... level agreements. What you'll need: * One to three years of similar or related experience ... Associates degree, or two year-degree or equivalent Key Skills and Experience: * Basic knowledge of ...

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Level Ii Desktop Support Technician information

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How much do level ii desktop support technician jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for level ii desktop support technician in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $24.76 per hour, depending on experience, location, and employer.

What is a Level II desktop support technician?

Level II Desktop Support Technicians are IT professionals who provide advanced technical support for computer hardware, software, and network issues that cannot be resolved by Level I support staff. They handle more complex problems, such as troubleshooting operating systems, configuring network settings, and managing user accounts. These technicians may also assist with hardware repairs, software installations, and escalated service requests. Their role is crucial in ensuring minimal downtime and efficient workflow within an organization by resolving technical issues promptly.

What are the key skills and qualifications needed to thrive as a Level II desktop support technician?

To thrive as a Level II Desktop Support Technician, you need strong troubleshooting skills, a solid understanding of operating systems, hardware, and networking, usually supported by an associate degree or relevant certifications like CompTIA A+ or Microsoft certifications. Familiarity with ticketing systems, remote desktop tools, and enterprise software platforms is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and collaborate with IT teams. These skills ensure timely resolution of technical issues, minimize downtime, and maintain a productive work environment.

What are some typical challenges a Level II desktop support technician faces when troubleshooting escalated technical issues?

Level II Desktop Support Technicians often handle complex technical problems that were not resolved at the first support level. Common challenges include diagnosing issues with specialized software, hardware compatibility, or network connectivity that require deeper technical knowledge. They may also need to coordinate with other IT teams or vendors and manage user expectations while ensuring timely resolution. Strong analytical skills, clear communication, and the ability to work under pressure are essential for overcoming these challenges.

What is the difference between Level II Desktop Support Technician vs Help Desk Technician?

AspectLevel II Desktop Support TechnicianHelp Desk Technician
CertificationsCompTIA A+, Network+ often preferredCompTIA A+ commonly required
Work EnvironmentOn-site support, troubleshooting hardware/software issuesHelp desk, remote support, customer interaction
ResponsibilitiesAdvanced troubleshooting, hardware repairs, network issuesInitial issue diagnosis, ticket logging, basic support
Industry UsageIT support, corporate, governmentIT support, customer service, retail

The main difference is that Level II Desktop Support Technicians handle more complex hardware and network issues on-site, while Help Desk Technicians focus on remote support and basic troubleshooting. Both roles require similar certifications but differ in scope and work environment.

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Level Ii Desktop Support Technician jobs near you
Infographic showing various Level Ii Desktop Support Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,766 per year, or $23 per hour.

Desktop Support Analyst II

DYOPATH

Twinsburg, OH • On-site

$31.68/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 13 days ago

Dyopath rating

6.7

Company rating: 6.7 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

168th of 226 rated it services

Job description

Join DYOPATH as a Desktop Support Analyst II
Are you passionate about solving technical challenges, supporting end users, and keeping systems running smoothly?
DYOPATH is seeking a Desktop Support Analyst II who brings strong troubleshooting abilities, attention to detail, and a commitment to delivering excellent customer support. If you enjoy advanced technical problem-solving, mentoring others, and ensuring seamless endpoint operations, this role is for you.
Why You'll Love Working Here
  • Purpose with Passion - Be part of a company guided by our L.O.V.E. philosophy, Living Our Values Every Day, where your work creates meaningful impact.
  • Grow & Thrive - DYOPATH supports your professional development through certifications, training, and advancement opportunities.
  • Award-Winning Culture - We are known for exceptional service and teamwork, and we extend that same commitment to our employees.
  • Fun & Respectful Teamwork - Join supportive, collaborative teams where contributions are recognized and achievements are celebrated.
Awesome Benefits
  • Medical, Dental & Vision Coverage
  • Life Insurance
  • 401(k) with company match
  • "You Pick a Day" paid holiday
  • FSA & HSA options
  • Pet Insurance
  • ...and much more

Full benefits overview at dyopath.com/careers
Role Overview
  • Location: On-site (Twinsburg, OH)
  • Schedule: First Shift (8a-5p CST), Monday through Friday
  • Pay Rate: $31.68/hour
Your Mission as a Desktop Support Analyst II
As a Desktop Support Analyst II, you will support end users by resolving complex hardware, software, and account-related issues while ensuring all endpoints across the client environment operate effectively. You'll tackle higher-level escalations, mentor junior analysts, and contribute to documentation and process improvements.
Key Responsibilities
Hardware & Software Support
  • Analyze user requests and incident trends.
  • Meet with users to discuss issue resolution and recurring problems.
  • Provide technical support for installation, deployment, and maintenance of:
    • PCs and laptops
    • Software
    • Scanners
    • Printers
    • Peripherals
  • Support internal customers through face-to-face interactions, phone support, or chat.
  • Track ticket progress using internal or client ticketing systems.
  • Create, receive, and resolve incidents, tasks, and service requests while meeting SLA targets.
  • Order and replace hardware components as needed.
  • Create, edit, and maintain knowledge base articles.
  • Act as a point of contact for third-party vendors and technicians.
  • Serve as an escalation point for complex technical issues and assist with mentoring Associate and Level I team members in the resolution of desktop support incidents.
  • Perform updates, including:
    • Microsoft security patches
    • Antivirus signatures
    • Software/application updates
  • Troubleshoot incidents, reports, and processes to identify and resolve errors.
  • Document processes and write clear procedures or user manuals to enhance self-service options.
  • Assist and mentor Level I and Associate Desktop Support Analysts as needed.
Other Duties as Assigned
What You Bring to the Team
Education & Certifications
Required:
  • Bachelor's Degree in Computer Science, Information Technology, or a related field; OR four years of equivalent work experience
  • CompTIA A+ Certification

Preferred:
  • CompTIA Network+ Certification
  • Experience as a Desktop Support Analyst I
Additional Requirements
  • Successful completion of a background check
  • Valid driver's license with an acceptable driving record
Experience & Skills
  • In-depth working knowledge of PCs, laptops, and peripherals
  • Experience supporting Windows 10/11 environments, Active Directory, Microsoft 365, and endpoint management solutions
  • Experience with device imaging, asset management, MFA, SSO, DNS/DHCP troubleshooting, and hardware deployment
  • Familiarity with ITIL and change management processes
  • Ability to perform root cause analysis (RCA)
  • Intermediate to advanced proficiency in hardware and software troubleshooting
  • SharePoint experience (Microsoft 365 preferred)
  • Working knowledge of Microsoft 365
  • Experience with ServiceNow or similar ITSM platforms preferred
  • Mobile device support experience is a plus
  • Previous experience as a Desktop Support Analyst II, Desktop Support Technician, Service Desk Analyst, or End User Support Specialist preferred
  • Strong written and verbal communication skills
  • Good judgment when providing technical advice and problem resolution
  • Ability to collaborate effectively within a team environment
  • Strong prioritization skills with the ability to meet deadlines
  • High attention to detail
  • Customer-focused mindset
Why This Role Rocks
As our Desktop Support Analyst II, you'll take on more advanced technical challenges, influence support standards through documentation, and help guide junior team members. Your expertise will keep users productive, systems reliable, and support operations running smoothly.
Ready to Make an Impact?
If you're excited to take on advanced technical tasks and thrive in a team-oriented environment, DYOPATH wants to meet you. Apply now to become our next Desktop Support Analyst II and help deliver exceptional end-user support and technical service excellence
Equal Opportunity Employer
DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

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