ZipRecruiter

Log In

1

Level Ii Desktop Support Technician Jobs (NOW HIRING)

F2Onsite

Be Seen First

Level 2 Desktop Support Technician

Salem, VA · On-site

$23 - $25/hr

Position Summary We are seeking an experienced Level 2 Desktop Support / End User Support Technician to provide onsite IT support in a professional enterprise environment. The ideal candidate will ...

MAPFRE

Desktop Support Specialist II

Webster, MA · On-site

$55K - $68K/yr

Provide advanced Level 2 technical support for complex desktop hardware, software, and peripheral issues. * Utilize advanced troubleshooting techniques to diagnose and resolve escalated user problems.

aptlogix LLC

Desktop support - Level 2

Duarte, CA · On-site

$22/hr

Desktop support - Field Services Technician (Level 2) Location: Duarte, California Pay Rate: $22.00 / hr Ability to work onsite in Duarte, CA. Interested candidates, please send your updated resume ...

next page

Showing results 1-20

All JobsLevel Ii Desktop Support Technician Jobs

Level Ii Desktop Support Technician information

See salary details

$13

$22

$32

How much do level ii desktop support technician jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for level ii desktop support technician in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $24.76 per hour, depending on experience, location, and employer.

What is the difference between Level II Desktop Support Technician vs Help Desk Technician?

AspectLevel II Desktop Support TechnicianHelp Desk Technician
CertificationsCompTIA A+, Network+ often preferredCompTIA A+ commonly required
Work EnvironmentOn-site support, troubleshooting hardware/software issuesHelp desk, remote support, customer interaction
ResponsibilitiesAdvanced troubleshooting, hardware repairs, network issuesInitial issue diagnosis, ticket logging, basic support
Industry UsageIT support, corporate, governmentIT support, customer service, retail

The main difference is that Level II Desktop Support Technicians handle more complex hardware and network issues on-site, while Help Desk Technicians focus on remote support and basic troubleshooting. Both roles require similar certifications but differ in scope and work environment.

What are the key skills and qualifications needed to thrive as a Level II desktop support technician?

To thrive as a Level II Desktop Support Technician, you need strong troubleshooting skills, a solid understanding of operating systems, hardware, and networking, usually supported by an associate degree or relevant certifications like CompTIA A+ or Microsoft certifications. Familiarity with ticketing systems, remote desktop tools, and enterprise software platforms is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and collaborate with IT teams. These skills ensure timely resolution of technical issues, minimize downtime, and maintain a productive work environment.

What is a Level II desktop support technician?

Level II Desktop Support Technicians are IT professionals who provide advanced technical support for computer hardware, software, and network issues that cannot be resolved by Level I support staff. They handle more complex problems, such as troubleshooting operating systems, configuring network settings, and managing user accounts. These technicians may also assist with hardware repairs, software installations, and escalated service requests. Their role is crucial in ensuring minimal downtime and efficient workflow within an organization by resolving technical issues promptly.

What are some typical challenges a Level II desktop support technician faces when troubleshooting escalated technical issues?

Level II Desktop Support Technicians often handle complex technical problems that were not resolved at the first support level. Common challenges include diagnosing issues with specialized software, hardware compatibility, or network connectivity that require deeper technical knowledge. They may also need to coordinate with other IT teams or vendors and manage user expectations while ensuring timely resolution. Strong analytical skills, clear communication, and the ability to work under pressure are essential for overcoming these challenges.
More about Level Ii Desktop Support Technician jobs

What cities are hiring for Level Ii Desktop Support Technician jobs?

Cities with the most Level Ii Desktop Support Technician job openings:

What states have the most Level Ii Desktop Support Technician jobs?

States with the most job openings for Level Ii Desktop Support Technician jobs include:

What job categories do people searching Level Ii Desktop Support Technician jobs look for?

The top searched job categories for Level Ii Desktop Support Technician jobs are:

Level Ii Desktop Support Technician jobs near you
Infographic showing various Level Ii Desktop Support Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,766 per year, or $23 per hour.

Level 2 Desktop Support Technician

F2Onsite

Salem, VA • On-site

$23 - $25/hr

Contractor

Medical, Dental, Vision

Posted 18 days ago

Be Seen First

After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.

Job description

Position Summary

We are seeking an experienced Level 2 Desktop Support / End User Support Technician to provide onsite IT support in a professional enterprise environment. The ideal candidate will have strong troubleshooting skills, excellent customer service, and experience supporting Windows desktops, laptops, printers, and end users.


Responsibilities

  • Provide Level 2 desktop and end user support for hardware and software issues.
  • Configure, deploy, image, and troubleshoot desktop and laptop computers.
  • Support Windows 10/11 and Microsoft 365 applications.
  • Troubleshoot printers, peripherals, docking stations, and other endpoint devices.
  • Perform IMAC (Install, Move, Add, Change) activities.
  • Diagnose and resolve hardware, software, and basic network connectivity issues.
  • Assist with workstation deployments, hardware refreshes, and office moves.
  • Support conference room technology and peripheral devices as needed.
  • Create and update support tickets with detailed documentation.
  • Coordinate with remote support teams and escalate issues when appropriate.
  • Deliver exceptional customer service while supporting end users onsite.

Required Skills

  • 2+ years of Level 2 Desktop Support or End User Support experience.
  • Strong Windows 10/11 troubleshooting skills.
  • Experience supporting Microsoft Office/Microsoft 365.
  • Hardware break/fix and deployment experience.
  • Experience with printer and peripheral support.
  • Basic Active Directory knowledge (user accounts, password resets, group membership).
  • Basic networking knowledge (TCP/IP, DNS, DHCP, connectivity troubleshooting).
  • Excellent communication and customer service skills.
  • Ability to work independently in a fast-paced environment.


Preferred Skills

  • Experience with SCCM, Intune, or Microsoft Endpoint Manager.
  • Experience with ServiceNow or another ITSM platform.
  • Experience supporting enterprise environments.


Contract Details

  • Location: Salem, VA
  • Duration: 12-month contract
  • Schedule: Monday–Friday during business hours (40 hours/week)
  • Potential for contract extension based on performance and business needs.

Company Description

F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.

WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.

F2ONSITE logo

About F2ONSITE

Sourced by ZipRecruiter

Donny F. Lauderback Founded F2OnSite in 2007, joined shortly thereafter by F. Jonathan Poole, and Created what is now the Fastest Growing onsite IT Services Company in the United States. The Company is located in the popular Legacy Center in Plano, Texas, and has Regional presence in Boston MA, Austin TX, Miami FL, and Charlotte NC, and with hundreds of Technical Employees throughout the Country. F2OnSite operates in more than 40 states across the country, Performing Service at hundreds of locations each day.

Company size

51 - 200 Employees

Headquarters location

Plano, TX, US

Year founded

2007

Social media

FacebookTwitter

View All F2ONSITE Jobs