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Level 3 It Help Desk Jobs (NOW HIRING)

Revel Staffing

IT Help Desk Specialist

Boston, MA

$80K - $110K/hr

We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and ... Provide first-level technical support for common IT issues, including password resets, account ...

Revel Staffing

IT Help Desk Specialist

Tampa, FL · On-site

$80K - $110K/hr

We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and ... Provide first-level technical support for common IT issues, including password resets, account ...

Canopy A&D

IT Help Desk Specialist

Cape Canaveral, FL · On-site

$32 - $40/hr

Provide first- and second-level technical support for hardware, software, and network issues across ... S.C. 1324b(a)(3), or (iv) eligible to obtain the required authorizations from the U.S. Department ...

U.S. Army

IT Help Desk

Canal Winchester, OH · On-site

$40K - $80K/yr

Overview: Information technology specialists are responsible for maintaining, processing, and ... L-3 Communications Linguist Operations & Technical Support. * Comcast Cable Communications, Inc.

First Class Air Support LLC

IT Help Desk Intern

Louisville, KY · On-site

$13.75 - $18.25/hr

First Class Air Support, a First Class Air brand and trusted name in the aerospace industry, is looking for an IT Help Desk Intern to join our dynamic team in Louisville, KY. In this role, you'll ...

U.S. Army

IT Help Desk

Columbus, OH · On-site

$40K - $80K/yr

OVERVIEW: Information technology specialists are responsible for maintaining, processing, and ... L-3 Communications Linguist Operations & Technical Support. * Comcast Cable Communications, Inc.

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Level 3 It Help Desk information

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How much do level 3 it help desk jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for level 3 it help desk in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

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IT Help Desk Specialist

Boston, MA

Revel Staffing
Recruiting and Staffing Services • 1 - 10 employees
Learn more about Revel Staffingexternal

$80K - $110K/hr

Full-time

Posted 21 days ago

Job description

We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and administrative staff in a healthcare environment. This role supports internal users with common technology issues, including account access, EMR/EHR systems, healthcare applications, email, VPN, connectivity, and basic hardware/software troubleshooting.

The ideal candidate has strong customer service skills, basic IT troubleshooting experience, and the ability to communicate clearly and professionally with users of all technical skill levels.

Key Responsibilities

Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff.

Provide first-level technical support for common IT issues, including password resets, account lockouts, EMR/EHR access issues, healthcare application support, VPN, email, connectivity, software, and basic hardware problems.

Follow documented procedures, knowledge base articles, and internal support workflows to troubleshoot and resolve user issues.

Accurately document incidents, troubleshooting steps, actions taken, and resolutions in the ticketing system.

Escalate complex technical issues to higher-level support, application teams, or IT leadership as needed.

Provide professional, patient, and customer-focused support to users of all technical skill levels.

Assist with basic user account setup, access changes, and application support as needed.

Support increased ticket or call volume during peak periods, system updates, and special projects.

Maintain strict confidentiality and protect patient, employee, and organizational data in accordance with HIPAA and company policies.

Required Qualifications

High school diploma or GED required.

Active HIPAA compliance credential or training required.

1+ year of IT help desk, service desk, technical support, or related experience preferred.

Basic understanding of Windows, email, user accounts, password resets, VPN, and common business applications.

Strong verbal and written communication skills.

Customer-focused mindset with the ability to remain calm, professional, and helpful under pressure.

Strong attention to detail and ability to accurately document support activity.

Ability to handle confidential information with professionalism and discretion.

Preferred Qualifications

Associate degree in Information Technology, Computer Science, or a related field.

Experience supporting users in a healthcare, clinical, medical office, or regulated environment.

Experience with EMR/EHR systems, healthcare applications, or clinical software.

Familiarity with ticketing systems, remote support tools, and IT documentation processes.

Ideal Candidate

The ideal candidate is a dependable, service-oriented IT professional who enjoys helping users solve technical problems. This person should be comfortable supporting both clinical and non-clinical staff, documenting issues clearly, and working in a fast-paced healthcare environment where privacy, accuracy, and responsiveness are important.