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Level 3 It Help Desk Jobs (NOW HIRING)

Community Foundation Services

IT Help Desk

New Bedford, MA · On-site

$24 - $27.25/hr

Summary The Help Desk Support candidate will provide first-level support to all employees seeking ... Wellworks for You (Employee Wellness) * 2 weeks' vacation accrued over 1st year, 3 weeks after 3 ...

Tecta Corporate

IT Help Desk

Rosemont, IL · On-site

$80K - $90K/yr

... 3rd level support to the IT Helpdesk. This is a high-profile position that will oversee 1500 ... Act as Tier 3 escalation for endpoint issues; perform deep troubleshooting, root-cause analysis ...

Wightman

IT Help Desk Technician

Kalamazoo, MI · On-site

IT Help Desk Technician Position Purpose: At Wightman, we rely on our IT systems to help us create ... level position, or are looking to accelerate your career opportunities - you want to work for a ...

CREGGER COMPANY INC

IT Help Desk

Irmo, SC

Monitor and respond to Tier 1 and Tier 2 help desk requests, ensuring timely resolution of ... Qualifications * 2-3 years of hands-on IT support experience in a professional environment.

Volm Companies

IT Help Desk Technician

Wausau, WI · On-site

$18.19 - $21.83/hr

Job Title: IT Help Desk Technician Reports to: Corporate IT Director Shift: Monday-Friday, during standard business hours Job Summary The Help Desk Technician interacts directly with Volm Companies ...

DOCUmation

IT Help Desk Engineer

San Antonio, TX · On-site

Position : IT Help Desk Engineer Department : MIT Help Desk Reports To : IT Service Delivery Manager Salary grade : DOE FLSA Statu s: Full Time / Exempt Location : San Antonio Description The IT Help ...

DOCUmation

IT Help Desk Engineer

San Antonio, TX · On-site

Position : IT Help Desk Engineer Department : MIT Help Desk Reports To : IT Service Delivery Manager Salary grade : DOE FLSA Statu s: Full Time / Exempt Location : San Antonio Description The IT Help ...

AXIS Management Group, LLC

Be Seen First

IT Help Desk Technician

Arlington, VA · On-site

$58K - $70K/yr

Minimum of 3 years of experience in an IT technician, help desk, desktop support, or similar technical support role. * Experience providing on-site IT support in a Microsoft Windows environment.

Cottingham & Butler

IT Help Desk Specialist

Dubuque, IA · On-site

IT Help Desk Specialist Cottingham & Butler is looking to add an IT Help Desk Specialist to our team. Our IT Help Desk Specialists are the front-line technical support for our employees in office and ...

Endsight

IT Help Desk Engineer

Napa, CA · On-site

$33.65 - $43.25/hr

Must have 5 years minimum IT Help Desk * Must have 3 years IT MSP experience * Strong aptitude for ... Strong Networking Skills If you're ready to perform at a high level, learn like crazy, and make a ...

MV Transportation

IT Help Desk Support

Kent, WA · On-site

$37.80 - $40.95/hr

The IT Help Desk Support is responsible for handling various technology issues related to a transit ... Level Agreements (SLA). This includes, but not limited to, desktop and server repair, network ...

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Level 3 It Help Desk information

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How much do level 3 it help desk jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for level 3 it help desk in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

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For Level 3 It Help Desk jobs, the most frequently searched job titles are:

IT Help Desk

New Bedford, MA • On-site

Community Foundation Services
See more jobs at Community Foundation Servicesexternal

$24 - $27.25/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 15 days ago

Job description

Summary
The Help Desk Support candidate will provide first-level support to all employees seeking answers to questions or issues around all technical needs. This role will field support requests by phone, email or web to provide better and immediate support to employees having issues. Candidate will work with other IT team members to coordinate schedules, escalate cases and provide additional assistance as needed.
Child and Family Services recognizes the power in Diversity and believes that Equity is a Human Right.
Child & Family Services carefully considers a wide range of factors when determining compensation including, but not limited to, prior experience, education, certification(s), license(s), skills and expertise, location, internal equity and other factors that are job related and consistent with business need. Our goal is to support, reward and compensate the entire individual. Depending on role eligibility, your offer may include a bonus or other incentives. Therefore, final offer amounts may vary from the amount stated.
Job Responsibilities & Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
  • Serve as the first point of contact for the Information Technology department's Electronic Health Record (EHR) and Technical teams using phone or electronic ticket system
  • Triage employee technical issues by asking questions and documenting information pertaining to staff concerns
  • Perform troubleshooting using diagnostic techniques to resolve common and Level 1 technical issues
  • Escalate cases which require admin-level access, custom configurations, database edits, or server/network changes
  • Utilize excellent customer service skills when triaging employee issues
  • Lead creation of new hire accounts in all 3rd party and on-premises systems
  • Lead creation of new hire accounts in all EHR environments
  • Lead terminations of employee accounts in all 3rd party and on-premises systems
  • Lead terminations of employee accounts in all EHR platforms and related integrations
  • Assist both EHR and Technical teams with any ongoing projects as needed
  • Recording all interactions involving technical assistance
  • Follow-up and updating staff ticket statuses
  • Manage Help Desk tickets in a timely manner and meet all SLA's
  • Follow-up with employees to ensure issues are resolved
  • Watch for issue trends and report to Director of IT
  • Run diagnostics to resolve customer reported issues
  • Maintain inventory system
  • Other duties as assigned

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Required Education and Experience
High School diploma or equivalent with technical background or call center experience preferred.
Cultural Competency Qualifications:
  • Awareness of personal attitudes, beliefs, biases, and assumptions about others
  • Knowledge of the various dimensions of diversity, including gender, race, and ethnicity
  • Acknowledging that people from other cultural groups may not share the same beliefs and practices or perceive experiences in the same way
  • Cultural knowledge of key populations that will be served to address disparities in service delivery
  • Demonstrates positive attitudes towards cultural differences by showing respect and openness towards people whose social and cultural background is different from one's own
  • Demonstrates skills for communication and interaction across cultures, including the ability to recognize and manage personal behaviors, moods, and impulses to create an inclusive, equitable, and welcoming climate within the agency

Travel Required
Must have a valid driver's license and reliable transportation that meets CFS Driver Policy. Travel is required to provide services in different settings and to attend agency meetings, events, and trainings
Benefits:
  • Benefit eligible at 20+ hours per week
  • Medical - Harvard Pilgrim/HealthPlans Inc.
  • Dental - Unum
  • Vision - EyeMed
  • Wellworks for You (Employee Wellness)
  • 2 weeks' vacation accrued over 1st year, 3 weeks after 3 years, 4 weeks after 5 years and 5 weeks after 20 years
  • 12 Sick Days, 10 Paid Holidays, and 2 Personal Days per year
  • Flexible spending accounts - save on medical expenses and dependent care!
  • 401K - CFS matches first 1% at 100%; 2%-6% of annual earnings are matched at 50%
  • 100% Employer paid Life Insurance
  • 100% Employer paid Long Term Disability and AD&D
  • Supplemental/Voluntary Life Insurance, AD&D Insurance, Accident Insurance, Critical Illness Insurance, and Hospital Indemnity Insurance available for you, your spouse, and your children
  • Tuition reimbursement - Up to $1,500 per calendar year
  • Professional Licensure reimbursement (LICSW, LMHC)
  • 24-hour travel assistance, mileage reimbursement, discounted Healthtrax gym membership, and employee appreciation events!

Child and Family Services, Inc. values a diverse workplace and strongly encourages applicants from the BIPOC, LGBTQ+, AAPI, Hispanic, Latinx and Veteran communities to apply for employment. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, citizenship, age, gender, sex,( including gender identity, sexual orientation, and pregnancy) disability status, protected veteran status, or any other characteristic protected by law.

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