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Level 2 Support Technician Jobs (NOW HIRING)

PeopleSharp LLC

Level 2 Support Technician

Marlton, NJ · On-site

$70K/yr

The Level 2 Support Technician will be the go-to tech for escalated tickets, server management, and networking support. This is an in-person role based in Marlton, New Jersey. We'll Provide:

Excell

Level 2 Support Technician

Orchard Park, NY · On-site

$27 - $30/hr

Level 2 Support Technician At CompucomStaffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment ...

Excell

Level 2 Support Technician

Woburn, MA · On-site

$23.25 - $31/hr

Level 2 Support Technician At CompucomStaffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment ...

CompuCom

Level 2 Support Technician

Phoenix, AZ · On-site

$23.25 - $31/hr

Level 2 Support Technician At CompucomStaffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment ...

CompuCom

Level 2 Support Technician

Orchard Park, NY · On-site

$27 - $30/hr

Our client is currently seeking a qualified Level 2 Support Technician to join their team onsite in Orchard Park, NY and provide end-user support. This is a long term contract opportunity. The ideal ...

PinnaclePartners

Level 2 Support

Indianapolis, IN

Level 2 Support Location: Onsite - Indianapolis, IN Pay: Up to $40/hr Direct Hire Pinnacle Partners is assisting our client in the search for Level 2 Support to join their team in the Indianapolis ...

Netsurit

Tier 2 Support Technician

Albuquerque, NM · On-site

$20.75 - $28.50/hr

About the job Tier 2 Support Technician Tier 2 Support Technician Location: Albuquerque, New Mexico ... Serve as the next level of support for more complex application or desktop issues. * Provide expert ...

Excell

Support Technician

Reno, NV · On-site

$23.25 - $31/hr

Level 2 Support Technician At CompucomStaffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment ...

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Level 2 Support Technician information

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How much do level 2 support technician jobs pay per hour?

As of May 28, 2026, the average hourly pay for level 2 support technician in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Level 2 Support Technician, and why are they important?

To thrive as a Level 2 Support Technician, you need strong troubleshooting abilities, in-depth knowledge of operating systems and networks, and typically an associate’s degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and diagnostic utilities is commonly required. Excellent communication, patience, and problem-solving skills help technicians effectively resolve user issues and collaborate with other IT teams. These skills ensure timely and efficient resolution of technical problems, minimizing system downtime and enhancing user satisfaction.

How does a Level 2 Support Technician typically interact with Level 1 and Level 3 support teams?

A Level 2 Support Technician acts as an escalation point for complex technical issues that Level 1 cannot resolve and frequently collaborates with Level 3 for advanced troubleshooting or specialized solutions. Communication with Level 1 often involves clarifying issue details and ensuring all basic troubleshooting steps were followed, while interactions with Level 3 may include providing detailed logs or reproducing issues. This role requires strong documentation skills and the ability to translate complex technical information for both technical and non-technical stakeholders. Maintaining clear and timely communication across support tiers is essential for efficient problem resolution and positive end-user experiences.

What are Level 2 Support Technicians?

Level 2 Support Technicians are IT professionals who handle more complex technical issues that cannot be resolved by Level 1 support staff. They typically provide in-depth troubleshooting, diagnose problems, and may escalate issues to higher-level specialists if necessary. Their responsibilities often include resolving software, hardware, and network issues, as well as maintaining detailed documentation of their work. Level 2 technicians serve as an important bridge between end-users and advanced technical teams, ensuring efficient and effective problem resolution.
What states have the most Level 2 Support Technician jobs? States with the most job openings for Level 2 Support Technician jobs include:
Level 2 Support Technician jobs near you

Level 2 Support Technician

PeopleSharp LLC

Marlton, NJ • On-site

$70K/yr

Other

Medical, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Do you love problem-solving, mastering new tech, and making clients' lives easier? South Jersey Techies is looking for their next Level 2 Support Technician. The Level 2 Support Technician will be the go-to tech for escalated tickets, server management, and networking support. This is an in-person role based in Marlton, New Jersey.
We'll Provide:

  • Collaborative company culture with opportunities to grow and learn.
  • Salary of $60-70k annually.
  • Health insurance, PTO, and retirement with company match.
What You'll Do:
  • Provide support to end users as an escalation point for service tickets.
  • Troubleshoot complex IT issues - remotely and onsite - with confidence and creativity.
  • Configure and maintain Windows servers, Microsoft 365, cloud environments, and firewalls.
  • Assist with client onboarding, system upgrades, and migrations.
Skills You'll Need:
  • 3-5 years of IT support experience.
  • Experience working in an MSP.
  • Strong technical skills with Windows Server and Desktop operating systems, including Windows and macOS.
  • Experience managing Windows Server 2016/2019/2022, and supporting server based and specialized business applications, including accounting (QuickBooks, PCLaw, Peachtree), inventory management, document management, transcription/dictation tools, and CAD/design software.
  • Experience with backup and recovery solutions, including cloud backup, Windows backup, and server replication.
  • Experience with wired/wireless networks and advanced networking protocols including DNS, DHCP, VPNs, VLANs, WAN/LAN TCP/IP.
  • Understanding of firewall appliances, including deployment and configurations.
  • Strong skills in installing, activating, and troubleshooting the Office software suite.
  • Ability to manage client account information and documentation within business systems.
  • Ability to work a 1st or 2nd shift (till 8pm) schedule as needed, preferred.

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