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Level 2 Support Technician Jobs (NOW HIRING)

Compucom Staffing

Level 2 Support Technician

Laconia, NH · On-site

$22.25 - $30.50/hr

Compucom Staffing is seeking a qualified Level 2 Support Technician to join their team onsite in Laconia, NH. The role involves providing end-user support, including hardware and software ...

Tek-Mate

Level 2 Support Specialist

Bradenton, FL · On-site

Company Description Immediate Opening for level 2 network technician with experience working with servers, routers, firewalls, switches etc along with management and monitoring of customer networks.

Source Code

IT Support Technician

Chicago, IL · On-site

$65K - $75K/yr

Support Technician - Level 2 We are an MSP Mentor Top 100 company looking for an experienced Level 2 Support Technician to join our IT Services group. The successful candidate is a disciplined, self ...

Quantum Sky

Desktop Support Technician Level II

Vienna, OH · On-site

$20.62/hr

Description Quantum Sky is searching for a Desktop Support Level II in Youngstown, OH. This is a ... Experience as a desktop support technician or equivalent (IT Support, IT Tech, etc.) * Capabilities ...

ANA

Service Desk Support Technician - Level 2

Henderson, NV · On-site

$18.75 - $25.25/hr

ANA is growing and scaling, and we are seeking a Service Desk Support Technician - Level 2 in an onsite position in Henderson, Nevada. We are seeking a technically skilled and process-oriented ...

Nucentric Solutions

Support Technician I

Davidson, NC · On-site

$20 - $27.25/hr

The Support Technician I (ST1) will deliver Level 1 remote technical support to our clients ... The ST1 will work closely with Level 2 Support and Systems Engineering team to make sure that ...

K2 Staffing

Help Desk Support Technician (Level II)

Dallas, TX · On-site

$19.75 - $26.75/hr

K2 Staffing is a growing Managed IT Services provider in Dallas, TX, seeking a skilled Help Desk Support Technician (Level II) to join their team. This role is ideal for an IT professional with hands ...

OneCloud

Field Support Technician (Level II)

Charlotte, NC · On-site

$17.75 - $24.25/hr

The Field Support Center Technician (Level II) is responsible for assisting customers engaging in support requests for all OneCloud products, including UCaaS (Unified Communications as a Service) and ...

New Fathom

IT Support Technician I

Bend, OR

$25 - $34.25/hr

Level 2 generally handles break\/ fix, configuration issues, troubleshooting, software ... technician's current skillset or ability to solve. \n \n \n Level 3 Support \n \n \n You may be ...

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Level 2 Support Technician information

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How much do level 2 support technician jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for level 2 support technician in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What is a level 2 support technician?

Level 2 Support Technicians are IT professionals who handle more complex technical issues that cannot be resolved by Level 1 support staff. They typically provide in-depth troubleshooting, diagnose problems, and may escalate issues to higher-level specialists if necessary. Their responsibilities often include resolving software, hardware, and network issues, as well as maintaining detailed documentation of their work. Level 2 technicians serve as an important bridge between end-users and advanced technical teams, ensuring efficient and effective problem resolution.

How does a level 2 support technician typically interact with level 1 and level 3 support teams?

A Level 2 Support Technician acts as an escalation point for complex technical issues that Level 1 cannot resolve and frequently collaborates with Level 3 for advanced troubleshooting or specialized solutions. Communication with Level 1 often involves clarifying issue details and ensuring all basic troubleshooting steps were followed, while interactions with Level 3 may include providing detailed logs or reproducing issues. This role requires strong documentation skills and the ability to translate complex technical information for both technical and non-technical stakeholders. Maintaining clear and timely communication across support tiers is essential for efficient problem resolution and positive end-user experiences.

What are the key skills and qualifications needed to thrive as a level 2 support technician, and why are they important?

To thrive as a Level 2 Support Technician, you need strong troubleshooting abilities, in-depth knowledge of operating systems and networks, and typically an associate’s degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and diagnostic utilities is commonly required. Excellent communication, patience, and problem-solving skills help technicians effectively resolve user issues and collaborate with other IT teams. These skills ensure timely and efficient resolution of technical problems, minimizing system downtime and enhancing user satisfaction.
Level 2 Support Technician jobs near you

Level 2 Support Technician

Compucom Staffing

Laconia, NH • On-site

$22.25 - $30.50/hr

Full-time

Re-posted 19 hours ago

Job description

Job Summary:
Compucom Staffing is seeking a qualified Level 2 Support Technician to join their team onsite in Laconia, NH. The role involves providing end-user support, including hardware and software troubleshooting, configuration, and installation of desktops and mobile devices.
Responsibilities:
• Deliver a deskside service to the client for support on laptop / desktop related hardware / software break fix incidents
• Deploy, configure, and support mobile devices, printers, RF Scanners, and standard productivity software, for internal users at the site
• Provide support with the activities related to the configuration and installation of desktops, including patch updates and hardware replacements
• Provide support for the PC grade UPS (Uninterruptable Power Supply)
• Provide "Smart Hands” support related to the access points and switches based on the SOP (Standard Operating Procedure) provided or as per guided by the client IT team
• Assist client's IT team with network and infrastructure initiatives, including hardware and systems administration
• Participate in meetings and planning sessions related to the maintenance, upgrade, infrastructure inventory and risk assessment, and disaster recovery related activities at the site
• Take appropriate action in the event of non-compliance with security requirements as guided by the client IT support teams
• Asset tagging and updating asset database based on the SOP (Standard Operating Procedure) provided by client
Qualifications:
Required:
• Experience with Windows 10 and 11
• Ticketing system experience (preferably ServiceNow)
• Excellent communication and interpersonal skills
• Ability to lift up to 25 lbs. solo and 50 lbs. with a partner
• Ability to walk / sit / stand / crawl / kneel for extended periods
• Passionate about helping others with technology and going above and beyond for end-users
Preferred:
• Previous manufacturing experience
• Experience in a manufacturing or supply chain environment
Company:
Our mission is to provide exceptional IT talent and scalable staffing solutions that enable our clients to be more agile and productive. Founded in 1991, the company is headquartered in Bellevue, USA, with a team of 10001+ employees. The company is currently Late Stage.

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