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Level 2 Support Technician Jobs (NOW HIRING)

Nucentric Solutions

Support Technician I

Davidson, NC · On-site

$20 - $27.25/hr

The Support Technician I (ST1) will deliver Level 1 remote technical support to our clients ... The ST1 will work closely with Level 2 Support and Systems Engineering team to make sure that ...

Tulsa Tech

Tier II Support Technician

Tulsa, OK · On-site

$48.25K - $53.66K/yr

Provide Level One network support by installing, maintaining, and troubleshooting network printers ... This position requires a minimum of two years related experience with substantial knowledge of ...

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How much do level 2 support technician jobs pay per hour?

As of May 28, 2026, the average hourly pay for level 2 support technician in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Level 2 Support Technician, and why are they important?

To thrive as a Level 2 Support Technician, you need strong troubleshooting abilities, in-depth knowledge of operating systems and networks, and typically an associate’s degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and diagnostic utilities is commonly required. Excellent communication, patience, and problem-solving skills help technicians effectively resolve user issues and collaborate with other IT teams. These skills ensure timely and efficient resolution of technical problems, minimizing system downtime and enhancing user satisfaction.

How does a Level 2 Support Technician typically interact with Level 1 and Level 3 support teams?

A Level 2 Support Technician acts as an escalation point for complex technical issues that Level 1 cannot resolve and frequently collaborates with Level 3 for advanced troubleshooting or specialized solutions. Communication with Level 1 often involves clarifying issue details and ensuring all basic troubleshooting steps were followed, while interactions with Level 3 may include providing detailed logs or reproducing issues. This role requires strong documentation skills and the ability to translate complex technical information for both technical and non-technical stakeholders. Maintaining clear and timely communication across support tiers is essential for efficient problem resolution and positive end-user experiences.

What are Level 2 Support Technicians?

Level 2 Support Technicians are IT professionals who handle more complex technical issues that cannot be resolved by Level 1 support staff. They typically provide in-depth troubleshooting, diagnose problems, and may escalate issues to higher-level specialists if necessary. Their responsibilities often include resolving software, hardware, and network issues, as well as maintaining detailed documentation of their work. Level 2 technicians serve as an important bridge between end-users and advanced technical teams, ensuring efficient and effective problem resolution.
What states have the most Level 2 Support Technician jobs? States with the most job openings for Level 2 Support Technician jobs include:
Level 2 Support Technician jobs near you
IT Support Technician (Level 2-3)

IT Support Technician (Level 2-3)

GDI Infotech

San Juan Capistrano, CA • Hybrid

$23 - $31.50/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

IT Support Technician – Level 2/3

Full-Time – Contract to Hire

Hybrid – San Juan Capistrano, CA

MSP Environment

Overview

Integrated Dental Systems is seeking a well-rounded Level 2/3 Technician to support a wide range of clients, many of whom still operate in physical server environments. This role requires strong communication skills, solid technical depth, and the ability to handle both advanced issues and occasional Level 1 tickets when needed.

Key Responsibilities

  • Handle Level 2 and Level 3 technical support across servers, networks, security tools, and endpoint systems.
  • Support and maintain physical server environments (hardware, deployments, break-fix, upgrades).
  • Work within MSP toolsets including ConnectWise PSA, Kaseya, ThreatLocker, and Huntress.
  • Troubleshoot and resolve issues in Windows Server, Active Directory, virtualization, and networking.
  • Assist with Level 1 triage and ticket resolution when required, ensuring consistent service across the team.
  • Provide clear, professional communication with clients at all technical levels.
  • Create scripts and automation (PowerShell preferred) to streamline tasks and improve efficiency.
  • Support VoIP systems as needed, including configuration and troubleshooting.
  • Document steps, solutions, and client environment details thoroughly and accurately.

Required Experience & Skills

  • Strong background in Level 2/3 infrastructure and support roles.
  • MSP or MSSP experience, or experience supporting multiple businesses.
  • Solid understanding of on-prem servers, Windows Server, AD, networking fundamentals, and virtualization.
  • Scripting ability (PowerShell, Bash, or similar).
  • Excellent communication skills, both client-facing and internal.
  • Ability to manage multiple tickets, prioritize workloads, and work with minimal supervision.

Nice to Have

  • Experience supporting dental or medical practices.
  • Familiarity with hybrid environments and cloud migration concepts.
  • Additional exposure to security tools or VoIP platforms.

Who Will Excel in This Role

  • Someone who is technically strong but also client-friendly and professional.
  • A technician who enjoys variety, autonomy, and interacting directly with end users.
  • A problem-solver who can shift comfortably between advanced troubleshooting and general support.

Apply