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Level 2 Support Technician Jobs (NOW HIRING)

Lyons HR, LLC

Tier II Support Technician

Birmingham, AL · On-site

$20.25 - $27.75/hr

... 2 Technician is a critical role within our MSP, providing advanced technical support and ... Investigating and resolving escalated technical issues that Level 1 technicians were unable to ...

Lyons HR

Tier II Support Technician

Birmingham, AL · On-site

$20.25 - $27.75/hr

... 2 Technician is a critical role within our MSP, providing advanced technical support and ... Investigating and resolving escalated technical issues that Level 1 technicians were unable to ...

JASINT

ITS Tier 2 Support Technician

Monterey, CA

$65K - $79K/yr

ITS Tier 2 Support Technician Location(s): Monterey, CA Hours: Regular Full-Time Salary Range: $65k ... IAT Level I (A+ CE or Network+ CE) -- required. * IAT Level II (Security+, CySA+, or SSCP ...

JASINT

ITS Tier 2 Support Technician

Monterey, CA

$65K - $79K/yr

ITS Tier 2 Support Technician Location(s): Monterey, CA Hours: Regular Full-Time Salary Range: $65k ... IAT Level I (A+ CE or Network+ CE) required. * IAT Level II (Security+, CySA+, or SSCP) preferred ...

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How much do level 2 support technician jobs pay per hour?

As of May 28, 2026, the average hourly pay for level 2 support technician in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Level 2 Support Technician, and why are they important?

To thrive as a Level 2 Support Technician, you need strong troubleshooting abilities, in-depth knowledge of operating systems and networks, and typically an associate’s degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and diagnostic utilities is commonly required. Excellent communication, patience, and problem-solving skills help technicians effectively resolve user issues and collaborate with other IT teams. These skills ensure timely and efficient resolution of technical problems, minimizing system downtime and enhancing user satisfaction.

How does a Level 2 Support Technician typically interact with Level 1 and Level 3 support teams?

A Level 2 Support Technician acts as an escalation point for complex technical issues that Level 1 cannot resolve and frequently collaborates with Level 3 for advanced troubleshooting or specialized solutions. Communication with Level 1 often involves clarifying issue details and ensuring all basic troubleshooting steps were followed, while interactions with Level 3 may include providing detailed logs or reproducing issues. This role requires strong documentation skills and the ability to translate complex technical information for both technical and non-technical stakeholders. Maintaining clear and timely communication across support tiers is essential for efficient problem resolution and positive end-user experiences.

What are Level 2 Support Technicians?

Level 2 Support Technicians are IT professionals who handle more complex technical issues that cannot be resolved by Level 1 support staff. They typically provide in-depth troubleshooting, diagnose problems, and may escalate issues to higher-level specialists if necessary. Their responsibilities often include resolving software, hardware, and network issues, as well as maintaining detailed documentation of their work. Level 2 technicians serve as an important bridge between end-users and advanced technical teams, ensuring efficient and effective problem resolution.
What states have the most Level 2 Support Technician jobs? States with the most job openings for Level 2 Support Technician jobs include:
Level 2 Support Technician jobs near you

ITS Tier 2 Support Technician Classroom + Mil Support (Monterey, CA)

Ops Tech Alliance (OTA)

Monterey, CA

$60K - $72K/yr

Other

Medical, Dental, Vision, Life, PTO

Posted 20 days ago

Job description

ITS Tier 2 Support Technician Classroom + Mil Support (Active Secret clearance required) Salary Range: $60,000 to $72,000 per year Ops Tech Alliance (OTA) is seeking ITS Tier 2 Support Technicians (Classroom + MIL Support) to support the Defense Language Institute Foreign Language Center (DLIFLC) at the Presidio of Monterey, CA. This role provides hands-on troubleshooting and assistance with classroom equipment used by military language students. This position is contingent upon contract award.

Responsibilities Troubleshoot and assist with classroom equipment; image and repair classroom devices. Simulate or recreate user problems to resolve operating difficulties. Perform all Tier 2 duties including OS, account, software, and hardware support.

Interact with Undergraduate Education (UGE), helpdesk staff, DevOps, and the Network team to restore service and identify core problems. Document, track, and monitor problems to ensure timely resolution. Deploy macOS, Windows, and iOS images to devices.

Required Qualifications AA/AS in a related discipline from an accredited college or university, OR 3+ years of related experience in lieu of degree. Active IAT Level II certification (one of: CCNA Security, CySA+, GICSP, GSEC, Security+ CE, or SSCP) plus applicable CE/OS certification. Working knowledge of macOS, Windows, iOS, and Active Directory.

Active Secret clearance. U.S. Citizenship; ability to obtain and maintain a Common Access Card (CAC)

Desired Qualifications Apple Certified Mac Technician (ACMT) or Windows certification. Prior classroom or end-user training environment IT support experience. Familiarity with Jamf Pro and Microsoft SCCM.

Company Overview Ops Tech Alliance (OTA) was founded by former National Security and Special Operations professionals with over 100 years of combined experience and was formed with a singular focus: to bridge the gap between operations and technology to enable mission success. We are a certified Service-Disabled Veteran-Owned Small Business (SDVOSB). Team Member Benefits Competitive Pay Paid Time Off Tuition Assistance Medical, Prescription, Dental & Vision Coverage Life Insurance Work-life Balance Our employees have achieved incredible things working on some of the most important technology and security projects in locations around the world to safeguard national security.

We focus on hiring top talent and we want you to join our team. OTA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

This is a full time position

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