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Level 2 It Support Jobs in Texas (NOW HIRING)

VigorCare Pediatric Services

IT SUPPORT ANALYST

Austin, TX · On-site

$60 - $80/hr

Bachelor's degree in Information Technology or related field * 2+ years of experience in IT support or a similar role * Strong knowledge of computer systems, hardware, and software * Experience with ...

Alleare Consulting

IT Support Engineer

Dallas, TX · On-site

... mid-level (Field) IT Support Engineer. This role will support the corporate HQs as well as manufacturing plants. The day-to-day responsibilities include maintaining ticketing queue, applications ...

ABC Consulting

IT Support Lead

Austin, TX · On-site

We are seeking an IT Support Lead to oversee our support operations, lead the IT support team, and ensure efficient issue resolution while delivering exceptional service. Key Responsibilities: * Team ...

Alleare Consulting

IT Support Engineer

Dallas, TX · On-site

... mid-level (Field) IT Support Engineer. This role will support the corporate HQs as well as manufacturing plants. The day-to-day responsibilities include maintaining ticketing queue, applications ...

Riot Platforms

IT Support Technician I

Austin, TX · On-site

$21.25 - $29.25/hr

Collaborate with Level 2 technicians and IT support leads to deliver cross-site support, identify recurring issues, improve documentation, and strengthen support processes. * Develop technical ...

On Location

IT Support Engineer

Dallas, TX · On-site

... II. Core Responsibilities: * Monitor Helpdesk system for inbound issues & ensure all issues are ... Previous experience in a level one IT support role * Administer, maintain, and support Microsoft ...

TKO Group Holdings, Inc.

IT Support Engineer

Dallas, TX · On-site

... II. Core Responsibilities: * Monitor Helpdesk system for inbound issues & ensure all issues are ... Previous experience in a level one IT support role * Administer, maintain, and support Microsoft ...

Zellerfeld

First-Level IT Support

Austin, TX · On-site

$60 - $80/hr

What you'll do * Be the first point of contact for IT support, triage, resolve, and escal ... level troubleshooting * Direct experience managing devices through an MDM platform (such as Jamf ...

TKO Group Holdings, Inc.

IT Support Engineer

Dallas, TX · On-site

... II. Core Responsibilities: * Monitor Helpdesk system for inbound issues & ensure all issues are ... Previous experience in a level one IT support role * Administer, maintain, and support Microsoft ...

Revel Staffing

IT Support Supervisor

San Antonio, TX · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, ... High school diploma or equivalent plus at least 2 years of IT operations experience * Active HIPAA ...

Revel Staffing

IT Support Supervisor

Houston, TX · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, ... High school diploma or equivalent plus at least 2 years of IT operations experience * Active HIPAA ...

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All JobsLevel 2 It Support JobsLevel 2 It Support Jobs in Texas

Level 2 It Support information

See Texas salary details

$13

$26

$42

How much do level 2 it support jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for level 2 it support in Texas is $26.13, according to ZipRecruiter salary data. Most workers in this role earn between $20.82 and $29.33 per hour, depending on experience, location, and employer.

What is a Level 2 IT Support?

A Level 2 IT Support job involves handling more complex technical issues that cannot be resolved by Level 1 support. This role includes troubleshooting hardware and software problems, assisting with network and server issues, and providing advanced user support. Level 2 technicians may also work with system administrators to escalate critical issues. Strong analytical skills and a deep understanding of IT systems are essential for this position.

What types of issues does Level 2 IT Support typically handle compared to Level 1 support?

Level 2 IT Support handles more complex technical problems that cannot be resolved by Level 1 support, such as in-depth troubleshooting of software errors, network connectivity problems, and configuration issues. You will often work on escalated tickets, interact directly with end users for advanced diagnostics, and collaborate with Level 3 specialists for particularly challenging situations. This role requires a greater depth of technical knowledge and analytical skill. Being in Level 2 support gives you the chance to broaden your technical expertise and act as a mentor for junior team members, while also preparing you for potential advancement into specialist or system administrator roles.

What are the key skills and qualifications needed to thrive in the Level 2 IT Support position, and why are they important?

Level 2 IT Support professionals need in-depth technical knowledge of operating systems, networking, hardware troubleshooting, and customer service, often supported by experience or certifications like CompTIA A+, Network+, or Microsoft MCP. They are typically skilled in support ticketing systems, remote desktop tools, and system administration platforms. Strong analytical thinking, effective communication, and patience help them resolve advanced technical issues and guide users. These skills are crucial for ensuring efficient problem resolution, minimizing downtime, and providing a seamless user experience.

How to become a Level 2 IT support?

To become a Level 2 IT support technician, candidates typically need an associate degree or equivalent in information technology or a related field, along with relevant certifications such as CompTIA A+ or Network+. Gaining experience in basic troubleshooting, hardware, and software support is essential, and developing skills in networking, operating systems, and remote support tools can help advance to this role.

What are the most commonly searched types of Level 2 It Support jobs in Texas?

The most popular types of Level 2 It Support jobs in Texas are:

What are popular job titles related to Level 2 It Support jobs in Texas?

For Level 2 It Support jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Level 2 It Support jobs in Texas look for?

The top searched job categories for Level 2 It Support jobs in Texas are:

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Level 2 It Support jobs near you
Infographic showing various Level 2 It Support job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,358 per year, or $26.1 per hour.

IT Help Desk Support - Level II

K2 Staffing, LLC

New Braunfels, TX • On-site

$26 - $32/hr

Full-time

Re-posted 2 days ago

Job description

Summary

Our client is a leading IT Solutions Company in the outskirts of San Antonio, TX (New Braunfels or San Marcos, TX) and they are in need of a Help Desk Support Level II.  An IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.
Duties & Responsibilities
  • Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
  • Provisioning and system setup for new hires.
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs.
  • Use remote tools and diagnostic utilities to aid in resolving support requests.
  • Server administration via Active Directory, File & Print services, DNS, DHCP.
  • Install antivirus software and ensure virus definitions are up to date.
  • Server administration via Active Directory, File & Print services, DNS, DHCP.
  • Network firewall and switch administration and maintenance.
  • Optimizing and maintaining network software and hardware
  • Building and deploying file servers and cloud computing solutions
  • Configuring and deploying VOIP solutions
  • Manage Microsoft Exchange Server
  • Telephone solutions
  • Monitors alert systems and take appropriate action as per guidelines.
  • Ability to use various messages in an event log to affect repairs.
  • Receive escalated service requests requiring an enhanced response.
Qualifications & Requirements
  • Having worked in an MSP environment is a MUST! 
  • Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
  • 2-3 years of experience in a client-facing environment such as sales engineering
  • Experience with RMM (remote monitoring and management) tool a plus, such as Connectwise or Kaseya.
  • Having working knowledge of a PSA tool, such as Autotask is a plus.
  • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
  • Possesses strong organizational and time-management skills
  • Experience writing proposals for and implementation of technical solutions to fulfill business needs
  • Results-oriented, self-motivated, energetic, professional, reliable, and a team player
  • Strong understanding of technology and business productivity systems
  • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
  • Sales training experience is a plus
Ideal Qualifications (not required)
  • CompTIA Net+ and/or CompTIA Security+
  • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
  • CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.