Leasing Operations Manager Jobs in Portland, OR (NOW HIRING)

Neighborly Communities is searching for an leasing specialist to join our The Heights team!!

Pay Range: $16.00-$22.00                                                                             

Our Mission

Neighborly Communities’ mission is to build an outward, disciplined and data-informed corporate culture where market/site selection, design, development, construction, and property/asset management are all perfectly aligned to deliver a best-in-class human experience to the Oregon, Washington and Utah multi-family markets.

General Description

The Leasing Specialist supports the Community Manager and Assistant Community Manager in overseeing the day-to-day operations of neighborly communities’ properties. This position involves ensuring the efficient management of leasing operations, providing excellent customer service to residents and vendors, and maintaining the property’s residents’ files. Reporting directly to the Community Manager, this position will help resolve property issues, support leasing strategies, and maintain compliance with legal regulations and company standards.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Essential Duties and Responsibilities

This job description is designed to provide a general overview of the expected responsibilities. It is important to note that additional duties may be assigned as required to ensure the success of both the community and the company’s objectives.

• Assist the Community Manager with the administration, improvement, maintenance and general operations of Neighborly Communities’ Properties.
• Maintain a thorough understanding of all fair housing regulations.
• Adhere to all fair housing regulations.
• Help resolve operational and residential issues that may arise from residents, vendors, etc.
• Provide exceptional customer service to residents by striving to exceed their expectations.
• Maintain regular and reliable on-site/in-office attendance in accordance with the attendance policy outlined in the personnel manual.
• Adhere to the community’s operations policies and procedures for the following tasks, including but not limited to; monthly lease expirations and renewals process, market surveys, weekly census reports, applicant screenings, applications process, auditing of resident files, move in/out processes.
• Be an active participant if applicable in Safety Meetings in conjunction with the Service Manager.
• Help create and coordinate resident retention events.
• Be a resource and tool for all team members, in office and maintenance.
• Maintain expert level in all property platforms, including but not limited to: ResMan, Tenant Tech, Lenoardo, SharePoint.
• Show consistent self-accountability by scheduling, preparing, and conducting a monthly 3A+ SAM with your supervisor, and reporting those meeting outcomes to Human Resources.
• Capability to adopt the principles of the Outward Mindset.
• Complete all necessary and assigned trainings through GraceHill and any other assigned classes, or seminars, such as Outward Mindset Gatherings, Outward Performance and other Outward Mindset trainings.
• Perform other related duties as assigned by management.

Required Knowledge, Skills, and Abilities

• Ability to manage difficult or emotional situations using an outward mindset.
• Excellent verbal and written communication skills.
• Exceptional problem-solving abilities.
• Strong customer service skills.
• Motivated to respond promptly to the needs and requests of the Community Manager.
• Strong organizational and time management skills, along with effective communication.
• Working knowledge of Fair Housing Guidelines.
• General understanding of Low-Income Fair Housing Guidelines (if applying to an affordable property)
• Committed to acting with integrity, professionalism, and confidentiality.
• Proficient in Microsoft Office Suite, property management software, and Tenant Tech.
• Ability to interact with others while emphasizing the principles of an outward mindset.

Education and Experience

• High school diploma or equivalent.
• At least one (1) year of customer service experience.

Physical demands and work environment

• Frequently required to stand.
• Frequently required to walk.
• Frequently required to sit.
• Frequently required to utilize hand and finger dexterity.
• Frequently required to travel to sister properties and other Neighborly functions.
• Occasionally required to climb, balance, bend, stoop, kneel or crawl.
• Continually required to talk or hear.
• Continually Required to work in an on-site office setting during all open business hours.
• Frequently exposed to outside weather conditions.
• Occasionally exposed to bloodborne and airborne pathogens or infectious materials.
• While performing the duties of this job, the noise level in the work environment is usually moderate.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision; distance vision; color vision; peripheral vision; depth perception and ability to adjust focus.

Benefits:

• 401(k)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account
• Life Insurance
• Paid Time Off
• Associate Rent Discount
• Employee Assistant Program

About Neighborly Communities

Central to the Neighborly Way is our unrelenting commitment to an outward mindset. This means we are self-aware and accountable to our work and how we impact others. We believe in growth and strive to invest in all our employees.

View the video to learn more about Neighborly: https://www.youtube.com/watch?v=n_0mHMNO47E

Neighborly Communities prioritizes the safety of team members, residents, and our vendors. As a drug-free employer, we adhere to Federal Guidelines and mandate a drug screening at the time of job offer, covering all controlled substances, including Marijuana.