Learning Operations Manager Jobs in Silver Spring, MD

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

CrowdStrike is seeking a Learning & Development Operations Manager to support the operational execution of our global learning programs. This people manager role will manage a team of direct reports to deliver a learning infrastructure that enables leadership development, professional growth, and organizational capability across the company.

The Learning & Development Operations Manager ensures learning initiatives are delivered efficiently and consistently by coordinating program logistics, managing learning technologies, supporting in-person learning events, and establishing scalable operational processes. The role also supports internal communications and learning program marketing, ensuring employees are aware of and engaged with development opportunities.

This position works closely with Learning & Development program leaders, HR partners, and business stakeholders to deliver high-quality learning experiences across virtual and in-person environments.

We are currently reviewing applicants based out of the Bay Area CA, Austin TX, Arlington VA, and Redmond WA regions.

What You'll Do:

Learning Operations

• Oversee operational delivery of Learning & Development programs, ensuring initiatives are executed on time, within scope, and aligned with organizational priorities.

• Develop and maintain standardized processes and operational workflows that support scalable learning delivery.

• Coordinate with program managers, facilitators, HR partners, and vendors to ensure seamless program execution.

Program Delivery Management

• Lead operational planning and delivery for virtual, hybrid, and in-person learning programs.

• Provide direction, coordination, leadership for a team of L&D direct reports to ensure program readiness and successful delivery.

In-Person Learning Event Operations

• Manage logistics for in-person leadership programs, workshops, and learning events.

• Coordinate vendor relationships, venue contracts, facilitators, and event services.

• Oversee on-site program logistics, including participant management, schedules, materials, and learning environments.

• Manage learning materials, branded program resources, and swag inventory to support learning events.

Learning Technology & Analytics

• Support administration and optimization of the learning management system (LMS) and related learning technologies.

• Track program participation and learning metrics to support reporting and continuous improvement.

Internal Communications & Learning Marketing

• Manage internal communications and marketing for Learning & Development programs, including program announcements, enrollment campaigns, and employee awareness initiatives.

• Maintain and update the Learning & Development CrowdConnect intranet site, ensuring employees can easily access learning resources, program information, and development opportunities.

Innovation & Continuous Improvement

• Support the integration of AI-enabled learning tools and emerging technologies within the learning ecosystem.

• Identify opportunities to improve learner experience, operational efficiency, and program scalability.

• Proactively identifies and solves problems to add value beyond the core role.

• Contributes to ad-hoc projects, as assigned, that support department objectives that provide cross-functional support to achieve company goals.

What You'll Need:

• Bachelor's degree in human resources, Business, Organizational Development, Analytics, or related field, or equivalent experience.

• 4+ years of experience in Learning & Development, HR program management, learning operations, or related HR program delivery roles.

• 3+ years of people management of at least 2 direct reports

• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

• Experience supporting or coordinating corporate learning programs or HR initiatives.

• Strong organizational, project coordination, and event scheduling skills with the ability to manage multiple initiatives simultaneously.

• Experience working with learning technologies or HR systems.

• Experience facilitating and leading instructor-led classes and workshops in both a virtual and in-person learning environment.

Bonus Points:

• 4+ years of experience managing logistics and execution of in-person training, workshops, or internal employee events

• 3-4 years of experience writing and managing internal communications, intranet content, or program marketing.

• Proficient Experience with Docebo LMS, Skillsoft Percipio, or similar enterprise learning platforms.

• Experience using AI tools to analyze data and identify trends or insights.

• Knowledge of learning evaluation models such as ADDIE or Kirkpatrick.

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Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs

• Competitive vacation and holidays for recharge

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.

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