Learning Operations Manager Jobs in Columbus, OH

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Job Title

About your role:

As an Advisor II, AI - Software Engineering, you will design, build, and deploy AI-powered cybersecurity solutions that strengthen identity security, automate security operations, and improve cyber defense outcomes. You will work closely with cybersecurity, cloud, data, and application engineering teams to deliver scalable solutions on Google Cloud that support enterprise security priorities and advance AI-enabled security capabilities across Fiserv.

What you'll do:

• Design, develop, and deploy artificial intelligence and machine learning solutions that support threat detection, anomaly identification, identity risk analysis, security automation, and incident response workflows.
• Build cloud-native services, application programming interfaces, data pipelines, and reusable frameworks on Google Cloud to support artificial intelligence model training, inference, and real-time security intelligence.
• Integrate artificial intelligence capabilities with Identity and Access Management (IAM), Privileged Access Management (PAM), secrets management, security information and event management (SIEM), security orchestration, automation, and response (SOAR), and enterprise security telemetry sources.
• Implement machine learning operations (MLOps) practices including deployment automation, monitoring, observability, performance evaluation, and lifecycle management for artificial intelligence models and agent-based services.
• Apply secure software development practices, Zero Trust principles, and responsible artificial intelligence controls to address prompt injection, adversarial artificial intelligence threats, data leakage risks, and unauthorized access.
• Partner with cybersecurity, cloud engineering, data engineering, and application development teams to translate technical and business requirements into scalable engineering solutions.
• Contribute to architecture decisions, engineering standards, and operational improvements that support enterprise artificial intelligence cybersecurity platforms.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

• 8+ years of experience in software engineering building enterprise applications and services using Python and modern software development practices.
• 8+ years of experience designing, building, and deploying solutions on Google Cloud or a comparable cloud platform in an enterprise environment.
• 6+ years of experience developing machine learning, deep learning, and generative artificial intelligence solutions using large language models (LLMs), retrieval-augmented generation (RAG), embeddings, and vector databases.
• 6+ years of experience building distributed systems and microservices using Kubernetes, Docker, CI/CD pipelines, machine learning operations (MLOps) frameworks, and application programming interfaces (APIs).
• 8+ years of experience working with cybersecurity domains including Identity and Access Management (IAM), Privileged Access Management (PAM), Identity Governance Administration (IGA), secrets management, and Zero Trust architecture.
• 6+ years of experience with security information and event management (SIEM), security orchestration, automation, and response (SOAR), security operations workflows, and security automation technologies.
• Bachelor's degree in Computer Science, Engineering, Artificial Intelligence, Cybersecurity, Information Security, Data Science, or a related field, or equivalent combination of education, related experience and/or military experience.

Experience that would be great to have:

• Experience building artificial intelligence agents and automation frameworks for enterprise security use cases.
• Experience implementing artificial intelligence-powered cybersecurity solutions in financial services, payments, fintech, banking, or another regulated industry.
• Google Cloud certifications such as Professional Machine Learning Engineer or Professional Cloud Architect, or equivalent cloud certifications.
• Familiarity with OWASP LLM Top 10, MITRE ATT&CK, MITRE ATLAS, and the National Institute of Standards and Technology (NIST) Artificial Intelligence Risk Management Framework.

How you'll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

Travel:

Approximately 10% travel off-site or to other office locations is expected.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers' extra effort with points redeemable for rewards
• Eight Employee Resource Groups to foster a collaborative culture and expand your network
• Unparalleled professional growth with training, development, and internal mobility opportunities
• Medical, dental, vision, life, and disability insurance options available from day one
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• Tuition assistance and reimbursement program
• Paid parental, caregiver, and military leave

Salary Range

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contactAskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements.Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.