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Learning Operations Manager Jobs in Baltimore, MD

CACI International, Inc.

Operations Lead

Aberdeen, MD · On-site

Project and Program Management Time Type: Full time Minimum Clearance Required to Start: TS/SCI ... We offer competitive compensation, benefits and learning and development opportunities. Our broad ...

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All JobsLearning Operations JobsLearning Operations Manager JobsLearning Operations Manager Jobs in Baltimore, MD

Learning Operations Manager information

See Baltimore, MD salary details

$30.8K

$63.1K

$117.7K

How much do learning operations manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for learning operations manager in Baltimore, MD is $63,052.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,700.00 and $77,000.00 per year, depending on experience, location, and employer.

Is a learning operations manager a high paying job?

Learning operations managers typically earn salaries that are above average for administrative or training roles, with compensation varying based on experience, industry, and location. They often require skills in project management, data analysis, and learning technology tools, which can influence earning potential.

How does a learning operations manager typically collaborate with instructional designers and trainers within an organization?

A Learning Operations Manager works closely with instructional designers to ensure that course development aligns with organizational goals, timelines, and quality standards. They coordinate with trainers to schedule sessions, manage resources, and gather feedback for continuous improvement. Regular meetings and open communication channels are essential to address logistical challenges, troubleshoot issues, and ensure a seamless learning experience for participants. This collaborative approach helps streamline training delivery and promotes a culture of ongoing learning within the organization.

What are the key skills and qualifications needed to thrive as a learning operations manager, and why are they important?

To thrive as a Learning Operations Manager, you need expertise in program management, data analysis, instructional design, and often a background in education or business. Familiarity with learning management systems (LMS), project management tools, and data reporting platforms is typically required. Strong organizational skills, problem-solving abilities, and effective communication set top performers apart in this role. These competencies ensure smooth delivery of training programs, data-driven improvements, and alignment with organizational learning goals.

What is a learning operations manager?

A Learning Operations Manager is responsible for overseeing the planning, execution, and optimization of training programs within an organization. They coordinate logistics, manage learning technologies, and ensure that educational initiatives run smoothly and efficiently. This role often works closely with instructional designers, trainers, and other stakeholders to align learning activities with organizational goals. Their work helps to maximize the impact and effectiveness of professional development and training efforts.

What is the difference between Learning Operations Manager vs Learning Coordinator?

AspectLearning Operations ManagerLearning Coordinator
CredentialsTypically requires a bachelor’s degree in education, business, or related field; certifications in learning management systems (LMS) are commonUsually requires a bachelor’s degree; certifications in training or LMS are beneficial
Work EnvironmentOversees learning programs, manages teams, and collaborates with stakeholders in corporate or educational settingsSupports training sessions, coordinates schedules, and assists in content delivery within organizations
Employer & Industry UsageUsed in corporate training, e-learning companies, and educational institutionsCommon in corporate training departments, nonprofits, and educational organizations

The Learning Operations Manager focuses on managing learning programs, teams, and operational processes, while the Learning Coordinator handles logistical support and coordination of training activities. Both roles require knowledge of learning systems, but the manager has broader responsibilities in strategy and oversight.

What are popular job titles related to Learning Operations Manager jobs in Baltimore, MD? For Learning Operations Manager jobs in Baltimore, MD, the most frequently searched job titles are:
What job categories do people searching Learning Operations Manager jobs in Baltimore, MD look for? The top searched job categories for Learning Operations Manager jobs in Baltimore, MD are:
What cities near Baltimore, MD are hiring for Learning Operations Manager jobs? Cities near Baltimore, MD with the most Learning Operations Manager job openings:
Learning Operations Manager jobs near you
Infographic showing various Learning Operations Manager job openings in Baltimore, MD as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, 1% Temporary, and 2% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $63,052 per year, or $30.3 per hour.

Operations Manager - TS/SCI with Poly

General Dynamics Information Technology

Annapolis Junction, MD • On-site

Full-time

Retirement, PTO

Re-posted 29 days ago

General Dynamics Information Technology rating

7.8

Company rating: 7.8 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

88th of 223 rated it services

Job description

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REQ#: RQ219831Public Trust: None Requisition Type: Pipeline Your Impact

Own your opportunity to serve as a critical component of our nations safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

OPERATIONS MANAGER

Own your opportunity. Make your impact

As an Operations Manager supporting the CIO Infrastructure Services (CIS) program, you will lead enterprisewide operational service delivery across one of the Intelligence Communitys largest, most complex IT infrastructures. You will manage operational performance across 250+ global sites, ensuring the reliability, security, and availability of missioncritical systems that power intelligence production and global defense operations.

You will partner closely with the Program Manager, Deputy Program Manager, service leads, and Government counterparts to ensure seamless execution of enterprise operationsincluding server compute, storage, virtualization, network services, enduser environments, data center operations, identity and access management, patching, monitoring, and incident response. Your leadership ensures the Defense Intelligence Enterprise remains connected, resilient, and missionready.

HOW AN OPERATIONS MANAGER WILL MAKE AN IMPACT

  • Lead daytoday IT operations for the DoDIIS Enterprise, ensuring 24/7/365 availability, performance, and reliability across all CIS service towers
  • Oversee global Tier 2/Tier 3 operational teams supporting server compute, storage systems, load balancing, virtualization, PKI, patching, monitoring, database services, endpoint services, and data center operations
  • Direct the response to highvisibility outages and critical incidents, including triage, escalation, root cause analysis, and implementation of corrective actions
  • Partner with engineering teams to integrate new technologies, upgrades, and enhancements into steadystate operations with minimal disruption
  • Drive alignment with ITIL/ITSM processesincluding Incident, Problem, Change, and Configuration Management
  • Maintain operational dashboards, metrics, and reporting to Government leadership; ensure compliance with SLAs, KPIs, and performance objectives
  • Manage operational documentation, SOPs, work instructions, configuration baselines, and runbooks to ensure consistent and repeatable service delivery
  • Coordinate across CONUS and OCONUS sites to maintain enterprise operational readiness, service continuity, and security posture
  • Ensure adherence to the client, DoW, and IC policiesincluding cybersecurity (RMF), vulnerability management, policies, supply chain security, and audit requirements
  • Lead continuous service improvement initiatives, leveraging automation, monitoring, analytics, and operational best practices
  • Provide leadership, mentoring, and direction to geographically dispersed teams supporting missioncritical operations
  • Support planning, scheduling, and coordination of upgrades, maintenance windows, and enterprise service changes

WHAT YOULL NEED TO SUCCEED

Required:

  • CLEARANCE: Active TS/SCI with a favorable Polygraph
  • EDUCATION: Bachelors degree in IT, engineering, cybersecurity, management, or related field
    (Additional years of experience may be substituted for degree)
  • 8+ years of experience managing enterprise IT operations or missioncritical IT service delivery
  • 5+ years of experience leading operations teams within the DoW, Intelligence Community, or federal environments
  • Proven experience managing largescale, multisite operations environments
  • Strong understanding of enterprise IT domains: server compute, storage, networking, virtualization, monitoring, patching, identity services, and data center operations
  • Handson experience with ITIL/ITSM practices and operational governance
  • Strong communication, crisis management, and stakeholder engagement skills
  • Demonstrated ability to manage distributed technical teams across dispersed locations
  • US citizenship required
  • LOCATION: Onsite

Preferred:

  • ITIL v4 Foundations certification
  • Experience supporting the client, DoDIIS, or IC enterprise operations
  • Familiarity with CMMC, NIST 80053, policies, and RMF processes
  • Experience using ServiceNow/Service Central, SolarWinds, SCOM, or similar enterprise monitoring and workflow systems

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and youll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

#CIS

Work Requirements
Years of Experience

8 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification
Travel Required

None

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely salary range for this position is $128,039 - $173,229. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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About General Dynamics Information Technology

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GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

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