Learning Operations Manager Jobs in Tennessee (NOW HIRING)

Location: Franklin, TN

Job Schedule: Full-time hybrid (M-TH in office, F remote)

Education Requirement: Bachelor's degree in international trade, accounting, or other related disciplines. US Customs Broker's License in good standing with US Customs and Border Protection required.

Sponsorship: NO

Come Drive Innovation with Us. We are currently looking for a Customs & Trade Operations Manager to join our team in Franklin, TN.

Job Summary:

Manages operations for US and Canada import and export of vehicles and service parts for resale, production parts, machinery and equipment for use in production at NNA's US Foreign Trade Zones manufacturing plants, and pre-production products for testing, evaluation, and exhibition purposes. Manages NNA's customs brokers, ACE Portal, and other professional services, customs bonds, LOAs, and powers of attorney. Manages the Global Trade Management System (GTM), ISF filing, and handling of non-standard import/export shipments. Responsible for export filing system management and manual AES filings. Manages operational expense budgets. Works closely with other compliance managers to ensure operational processes are compliant and updated as needed. Investigates and resolves complex operational issues involving cross functional groups and multiple locations daily.

A Day in the Life:

• Manages US Customs entry and other import procedures for vehicles and service parts for resale and production parts for manufacturing. Manages team in Canada for same activities.

• Manages non-standard export shipments and corresponding manual AES filing.

• Manages GTM, ISF filing, and export filing system. Responsible for managing all systems projects related to these systems and licensed software applications utilized by the department.

• Manages national customs brokerage services contracts and vendors performing ISF & AES filings. Manages cost benefit analysis for operational activities.

• Manages prototype vehicle imports, carnets, and other temporary import shipments.

• Manages Nissan's CTPAT Program.

• Manages ACH accounting and PMS program for duty payment and entry records retention.

• Manages customs bonds, LOAs and powers of attorney.

• Identifies, applies, and manages use of available US customs administrative and corrective procedures to minimize NNA's exposure to penalties or loss of import privileges which would negatively affect NNA's supply chain and cost of doing business.

• Assists with maintenance of and regulatory compliance for NNA's part database as part of a larger Integrated Global Trade Management system.

• Manages daily, periodic, and annual audits of customs transactions to ensure compliance with US laws and regulations.

• Develops and delivers corporate import and other trade compliance training to ensure consistent execution of documented procedures across product groups, support functions, and divisions.

• Assists upper management in representing NNA to CBP, DOC, and BIS, nationally, as warranted.

• Investigates and resolves complex technical matters under related responsibilities.

• Develops, implements, monitors, and updates import procedures and record retention in compliance with federal regulations and NNA corporate policy.

• Manages employees by establishing annual performance goals, allocating resources, and assessing performance. Supervises and provides leadership, coaching, guidance, training, career counseling, and staff development.

• As necessary, performs other related duties of which the above are representative.

Who We're Looking for:

Required:

• 10 or more years of related professional experience. 2 or more years in a trade compliance supervisory position for an automotive, manufacturing, or other complex industry.

• Bachelor's degree in international trade, accounting, or other related disciplines. US Customs Broker's License in good standing with US Customs and Border Protection required.

• Extensive knowledge of customs and trade regulations, compliance, operations, strategy, and cost reduction. Knowledge of Customs Valuation, Harmonized System (Schedule B) classification, CTPAT, and other customs/import related compliance matters under US law.

• Excellent verbal and written skills. Excellent problem solving and people management skills. Able to work in a fast-paced, dynamic work environment with minimal supervision.

• Experience developing, implementing, monitoring, and continuously improving trade compliance policies and procedures. Knowledge of US and foreign customs procedures and requirements.

• Proficiency in MS Office Products (Word, Excel, PowerPoint). Working knowledge of Automated Commercial Environment (ACE), ACE Portal, and Automated Broker Interface (ABI). Ability to serve as ACE "Account Owner" for the company.

Travel:

Occasional domestic and international travel required.

What You'll Look Forward to at Nissan:

Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the future of transportation. From day one, you'll have the support to tackle challenges and contribute to impactful solutions across our organization.

Rewards: Be supported with a Comprehensive Benefits Package, including medical, mental health, parental leave, retirement savings & unique Nissan perks, including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP). For more information, access our Nissan Benefits Overview Guide. Nissan-2026-RecruitmentOverview-v7.pdf

Built for Your Best: https://www.youtube.com/watch?v=PXuame0vwiw&list=PLki2k0CDxrPe8V6WmEeEdhj1fosRD-JQa

Nissan is committed to a drug-free workplace. All employment is contingent upon the successful completion of drug and background screenings in accordance with Nissan policies and in compliance with federal, state, and local laws, including the California Fair Chance Act and the Los Angeles County Fair Chance Ordinance. Nissan will consider qualified candidates with arrest or conviction records for employment in a manner consistent with these laws.

It is Nissan's policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire; Nissan uses E-Verify to validate employment eligibility.

NISSAN FOR EVERYONE

People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team. When everyone belongs, the power of NISSAN is undeniable. Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.

Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard. We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees - with shared characteristics or interests - build allies, and foster a company culture where all employees feel supported and included.

Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed, market-driven products.

Join us as we carry our commitment to diversity and inclusion into the future.