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Learning Experience Analyst Jobs (NOW HIRING)

SimpliSafe

Customer Experience Analyst

Boston, MA · On-site

Genuine interest in learning how a complex operation runs day-to-day -- willing to spend real time ... and analysis, so more time goes toward business understanding and origination * Experience ...

SimpliSafe

Customer Experience Analyst

Boston, MA · On-site

Genuine interest in learning how a complex operation runs day-to-day - willing to spend real time ... and analysis, so more time goes toward business understanding and origination * Experience ...

SimpliSafe

Customer Experience Analyst

Richmond, VA · On-site

Genuine interest in learning how a complex operation runs day-to-day - willing to spend real time ... and analysis, so more time goes toward business understanding and origination * Experience ...

Socket.dev

Customer Experience Analyst

Boston, MA · On-site

Genuine interest in learning how a complex operation runs day-to-day - willing to spend real time ... and analysis, so more time goes toward business understanding and origination * Experience ...

CBN Brand

Customer Experience Analyst

$21 - $24/hr

Customer Experience Analyst The Christian Broadcasting Network (CBN) is seeking a Customer ... continually learning and finding ways to innovate and improve * Problem solving and group ...

SimpliSafe

Customer Experience Analyst

Richmond, VA · On-site

Genuine interest in learning how a complex operation runs day-to-day -- willing to spend real time ... and analysis, so more time goes toward business understanding and origination * Experience ...

SimpliSafe

Customer Experience Analyst

Boston, MA · On-site

Genuine interest in learning how a complex operation runs day-to-day - willing to spend real time ... and analysis, so more time goes toward business understanding and origination * Experience ...

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Learning Experience Analyst information

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$88.6K

$123.5K

How much do learning experience analyst jobs pay per year?

As of Sep 11, 2026, the average yearly pay for learning experience analyst in the United States is $88,569.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,000.00 and $99,500.00 per year, depending on experience, location, and employer.

What cities are hiring for Learning Experience Analyst jobs?

Cities with the most Learning Experience Analyst job openings:

What states have the most Learning Experience Analyst jobs?

States with the most job openings for Learning Experience Analyst jobs include:

What are popular job titles related to Learning Experience Analyst jobs?

For Learning Experience Analyst jobs, the most frequently searched job titles are:

Infographic showing various Learning Experience Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $88,569 per year, or $42.6 per hour.

Customer Experience Analyst

Ormond Beach, FL • On-site

Security First Insurance
See more jobs at Security First Insuranceexternal

Other

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

Customer Experience Analyst

The Customer Experience Analyst is responsible for managing Customer Support Voice of the Customer (VoC) and Quality Assurance/Quality Control (QA/QC) programs, analyzing customer feedback and operational performance data, and delivering insights that drive continuous improvement in service quality and customer satisfaction.

Key Responsibilities
  • Own and manage Customer Support VoC programs, including customer surveys, feedback analysis, reporting, and follow-up activities.
  • Develop dashboards, reports, and actionable insights to support Customer Support leadership decision-making.
  • Conduct quality reviews of customer interactions across email, chat, and phone channels to evaluate service quality and identify improvement opportunities.
  • Facilitate QA calibration activities and partner with leadership to improve performance consistency.
  • Administer the customer and agent support portal, including issue intake, tracking, reporting, and coordination of urgent system fixes.
  • Analyze customer feedback and operational data to identify trends, service gaps, and opportunities to enhance the customer experience.
  • Partner with Customer Support leadership, Learning & Development, and other business areas to implement process improvements, training resources, and performance support materials.
  • Promote adherence to established procedures, company policies, and regulatory requirements while maintaining strict confidentiality standards.
  • Support emergency response operations during weather events, natural disasters, or other critical incidents affecting customers, including working additional hours as needed.
  • Perform other duties as assigned and maintain effective working relationships in support of a collaborative, inclusive, and customer-focused work environment.
Minimum Requirements

• High School Diploma or equivalent • Two (2) years' experience in customer experience, quality assurance, contact center, or customer service • OR an equivalent combination of education, certification, training, and/or experience

Certifications and Licenses

• Florida property & casualty (P&C) 440 license or ability to obtain within 90 days of employment • Insurance industry designations or trade certifications as required • May be required to possess a valid state of Florida driver's license

Why You'll Love Working Here

We're serious about our work—but we also believe work should be enjoyable.

Our offices were designed with our team members in mind and includes:

State-of-the-art fitness center Complimentary chef-prepared lunches monthly Beautiful walking trail around our offices Team Member appreciation events throughout the year Food truck events featuring local favorites Professional development, mentoring, and continuing education Competitive benefits package including medical, dental, vision, paid time off, 401(k), and more At Security First, you'll find a collaborative culture where people genuinely enjoy working together and where your expertise is valued.

Apply