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Learning Development In Hospitality Jobs in Maryland

Qualifications • Bachelor's degree in Education, Human Resources, Instructional Design ... learning and development can support business strategy. • Excellent written, verbal, and ...

We take pride in our inclusive environment and positive impact on the community. Moreover, we ... The Learning Experience Leader will support learning and development of our Roadside Assistance ...

... scale in a digital and AI-enabled business Drive measurable business impact through skills and ... learning analytics and skills intelligence capabilities Use data to prioritise development and ...

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Learning Development In Hospitality information

What is learning and development in hospitality?

Learning and development in hospitality refers to the process of training and educating employees within the hospitality industry—such as hotels, restaurants, and resorts—to improve their skills, knowledge, and performance. This can include onboarding, technical training, customer service workshops, leadership programs, and ongoing professional development. The goal is to enhance guest experiences, increase employee satisfaction, and support business growth by ensuring staff are well-equipped to meet industry standards and expectations.

What skills do you learn from working in hospitality?

Working in hospitality develops skills such as customer service, communication, problem-solving, teamwork, and time management. Employees often learn to handle diverse situations, use point-of-sale systems, and maintain professionalism in fast-paced environments.

What is the difference between Learning Development In Hospitality vs Hospitality Trainer?

AspectLearning Development In HospitalityHospitality Trainer
CredentialsTypically requires certifications in instructional design, adult learning, or hospitality managementOften requires certifications in hospitality, training, or related fields
Work EnvironmentDesigns and implements training programs within hotels, resorts, or hospitality companiesDelivers training sessions directly to staff in hospitality settings
Employer & Industry UsageUsed by hospitality organizations to develop employee skills and knowledgeCommonly employed as a role within hospitality companies or training agencies

Learning Development In Hospitality focuses on creating comprehensive training programs and curricula, while Hospitality Trainers primarily deliver training sessions directly to staff. Both roles aim to improve service quality but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Learning and Development professional in hospitality, and why are they important?

To thrive as a Learning and Development professional in hospitality, you need expertise in instructional design, adult learning principles, and a background in hospitality management or training. Familiarity with learning management systems (LMS), e-learning authoring tools, and industry certifications like Certified Hospitality Trainer (CHT) are typically required. Strong communication, cultural awareness, and the ability to inspire and engage diverse teams are vital soft skills. These competencies ensure effective training programs that enhance staff performance and elevate guest experiences in a dynamic, service-oriented industry.

What are the typical challenges faced by Learning and Development professionals in the hospitality industry, and how can they be addressed?

Learning and Development professionals in hospitality often encounter challenges such as high employee turnover, diverse workforce backgrounds, and the need to deliver consistent training across multiple locations. To address these, professionals focus on creating flexible training programs, leveraging technology for remote learning, and tailoring content to accommodate different learning styles and cultural backgrounds. Building strong relationships with management and frontline staff helps ensure training is relevant and impactful, while ongoing feedback mechanisms enable continuous improvement.
What are popular job titles related to Learning Development In Hospitality jobs in Maryland? For Learning Development In Hospitality jobs in Maryland, the most frequently searched job titles are:
What job categories do people searching Learning Development In Hospitality jobs in Maryland look for? The top searched job categories for Learning Development In Hospitality jobs in Maryland are:
What cities in Maryland are hiring for Learning Development In Hospitality jobs? Cities in Maryland with the most Learning Development In Hospitality job openings:
Lead, Learning & Development

Lead, Learning & Development

Under Armour, Inc.

Baltimore, MD

$100K - $135K/yr

Other

Medical, Retirement

Posted 10 days ago


Under Armour rating

7.0

Company rating: 7.0 out of 10

Based on 112 frontline employees who took The Breakroom Quiz

16th of 102 rated fashion retailers


Job description

Values & Innovation

At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.

Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do.

Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.

If you are a current Under Armour teammate, apply to this position on the Internal Career Site Here. 

Purpose of Role

The Lead, Learning & Development is a hands-on expert responsible for designing and delivering high-impact learning experiences for Under Armour's global Corporate and Distribution teammates. This role is focused on instructional design and facilitation, owning the end-to-end development of training programs and leading delivery across in-person and virtual environments. You will partner closely with business leaders to translate priorities into scalable, engaging learning solutions that drive capability and performance.

Your Impact

Instructional Design & Facilitation (Primary Focus)
   Design, develop, and facilitate learning solutions using adult learning principles and instructional design methodologies across formats including instructor-led training, eLearning, job aids, and multimedia assets
   Build scalable global learning programs aligned to business priorities and workforce needs 
   Continuously evaluate and improve training content and learner experience

Leadership Development
   Coordinate the global delivery of UA's manager training and elective leadership development program(s) for all Sr. Managers and below managing pre-work, communications, logistics, facilitation, vendor requests, meeting space, and planned events with global HR Business Partners.
   Continually assess and update content, assess leadership development training needs, and innovate UA's manager training and training materials to ensure it is relevant and deliverable to front-line people managers globally, i.e. Leading UA Forward.
   Conduct Train-the-Trainer sessions for UA's manager training program with internal and external partners to ensure consistent, high-quality facilitation of the course content in multiple languages as required.
   Source and partner with external vendors and subject matter experts to provide unique leadership development experiences aligned to our business strategy and address leadership gaps for Sr. Manager and below leaders if/as needed.

Core and Functional Skills
   This individual will play the primary role in determining the instructor-led training programs available for Under Armour teammates globally.
   Identify training needs using a data-driven approach by consulting with stakeholders, conducting needs assessments, and analyzing workforce plans.
   Manage the quality of program/content design and delivery while ensuring a measurement strategy is in place to assess the effectiveness of the core skill curriculum.
   Oversee the training budget assigned for programs managed.

Qualifications

   Bachelor's degree in Education, Human Resources, Instructional Design, Organization Development or related discipline. 
   5+ years of experience in a corporate training function.
   Licenses/Certifications: Instructional design certificate preferred
   Experience in course development software (e.g., Articulate Storyline, Adobe Captivate) required
   Visual design skills (e.g.,Photoshop, Illustrator, InDesign, Canva) recommended
   Knowledge of learning and development best practices.
   Instructional Design expertise and experience.
   Strong project and program management skills.
   Learning Management System (LMS) experience - SAP Successfactors preferred
   Ability to articulate how learning and development can support business strategy.
   Excellent written, verbal, and interpersonal communication skills.
   Proven track record in developing and executing successful training programs.
   Builds strong cross-functional relationships to co-create solutions and achieve goals.
   Ability to influence others by asking questions with curiosity and providing recommendations using expertise.

Workplace Location

   Location: This individual must reside within commuting distance from our global headquarters in Baltimore, MD.
   Return to Work Designation:
4 days per week in office

Sponsorship Eligibility: (US ONLY) UA does not offer sponsorship of job applicants for employment-based work authorization for this position at this time.

Relocation
  • No relocation provided
Base Compensation

 $100,000.00-$135,000.00 USD

Most new hires fall within this range and have the opportunity to earn more over time. Initial placement within the salary range, however, is based on an individual's relevant knowledge, skills and experience for the position. UA is committed to helping our teammates succeed and advance in their careers. Base salary is only one component of our competitive Total Rewards package.

Benefits & Perks
  • Paid "UA Give Back" Volunteer Days: Work alongside your team to support initiatives in your local community
  • Under Armour Merchandise Discounts
  • Competitive 401(k) plan matching
  • Maternity and Parental Leave for eligible and FMLA-eligible teammates
  • Health & fitness benefits, discounts and resources- We offer teammates across the country programs to promote physical activity and overall well-being
Our Commitment to Equal Opportunity

At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. Under Armour seeks to recruit, develop and retain the most talented people representing a wide variety of backgrounds and perspectives. If a reasonable accommodation is needed to participate in the job application or interview process, please contact our Human Resources team via candidateaccommodations@underarmour.com.


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