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Learning Development In Hospitality information

What is learning and development in hospitality?

Learning and development in hospitality refers to the process of training and educating employees within the hospitality industry—such as hotels, restaurants, and resorts—to improve their skills, knowledge, and performance. This can include onboarding, technical training, customer service workshops, leadership programs, and ongoing professional development. The goal is to enhance guest experiences, increase employee satisfaction, and support business growth by ensuring staff are well-equipped to meet industry standards and expectations.

What skills do you learn from working in hospitality?

Working in hospitality develops skills such as customer service, communication, problem-solving, teamwork, and time management. Employees often learn to handle diverse situations, use point-of-sale systems, and maintain professionalism in fast-paced environments.

What is the difference between Learning Development In Hospitality vs Hospitality Trainer?

AspectLearning Development In HospitalityHospitality Trainer
CredentialsTypically requires certifications in instructional design, adult learning, or hospitality managementOften requires certifications in hospitality, training, or related fields
Work EnvironmentDesigns and implements training programs within hotels, resorts, or hospitality companiesDelivers training sessions directly to staff in hospitality settings
Employer & Industry UsageUsed by hospitality organizations to develop employee skills and knowledgeCommonly employed as a role within hospitality companies or training agencies

Learning Development In Hospitality focuses on creating comprehensive training programs and curricula, while Hospitality Trainers primarily deliver training sessions directly to staff. Both roles aim to improve service quality but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Learning and Development professional in hospitality, and why are they important?

To thrive as a Learning and Development professional in hospitality, you need expertise in instructional design, adult learning principles, and a background in hospitality management or training. Familiarity with learning management systems (LMS), e-learning authoring tools, and industry certifications like Certified Hospitality Trainer (CHT) are typically required. Strong communication, cultural awareness, and the ability to inspire and engage diverse teams are vital soft skills. These competencies ensure effective training programs that enhance staff performance and elevate guest experiences in a dynamic, service-oriented industry.

What are the typical challenges faced by Learning and Development professionals in the hospitality industry, and how can they be addressed?

Learning and Development professionals in hospitality often encounter challenges such as high employee turnover, diverse workforce backgrounds, and the need to deliver consistent training across multiple locations. To address these, professionals focus on creating flexible training programs, leveraging technology for remote learning, and tailoring content to accommodate different learning styles and cultural backgrounds. Building strong relationships with management and frontline staff helps ensure training is relevant and impactful, while ongoing feedback mechanisms enable continuous improvement.
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Learning Development In Hospitality jobs near you
Learning & Development - Yardi Systems Trainer

Learning & Development - Yardi Systems Trainer

Pratum Companies

Gaithersburg, MD

Full-time

Medical, PTO

Posted 13 days ago

Job description

LEARNING & DEVELOPMENT AND YARDI SYSTEMS TRAINER Position Summary We are seeking an experienced and motivated Learning & Development and Yardi Systems Trainer to support training, operational consistency, and employee development across a multifamily affordable housing portfolio. This role will focus heavily on in-person training, systems education, leasing operations, affordable housing compliance workflows, and operational process improvement, with a deep emphasis on the effective use of Yardi Voyager Affordable Housing modules and related property management technologies. The ideal candidate will have a strong background in affordable multifamily property management and extensive hands-on experience with Affordable Housing functionality within Yardi Voyager, including HUD, LIHTC, Section 8, TRACS, certifications, recertifications, and resident processing workflows.

This position requires a highly interactive individual who is comfortable conducting classroom-style training, onsite operational coaching, and hands-on systems instruction within both corporate and community environments. This role will partner closely with Operations, Compliance, Accounting, IT, and Support Services teams to assist with onboarding, employee development, Affordable Yardi systems adoption, operational standardization, and the creation of training materials and standard operating procedures. This is not a remote position.

This role requires residency in the Washington, DC metropolitan region and will work in-office from the company's Gaithersburg, MD headquarters location. Essential Duties & Responsibilities Learning & Development Deliver engaging in-person, instructor-led training sessions for onsite and corporate staff with a strong focus on Affordable Housing operations and Yardi systems utilization. Conduct onboarding and ongoing development training for leasing professionals, assistant managers, property managers, compliance staff, maintenance teams, and corporate personnel.

Provide hands-on coaching and operational support in both classroom and onsite environments. Reinforce company policies, affordable housing operational procedures, customer service standards, and leasing expectations. Assist with employee development initiatives and ongoing operational education programs.

Support the rollout of new operational initiatives, process improvements, and companywide training programs related to Affordable Housing operations and Yardi workflows. Affordable Yardi Systems Training Train employees extensively on Yardi Voyager Affordable Housing modules and operational workflows. Provide hands-on systems training for both site operations and corporate operations teams.

Assist with Affordable Yardi implementations, workflow enhancements, system upgrades, and operational process changes. Train staff on Affordable Housing workflows including: HUD certifications and recertifications LIHTC processing Section 8 and PBV/PBV workflows 50059 processing TRACS submissions and corrections Interim recertifications Resident move-ins and move-outs Utility allowance processing Resident ledgers and Accounts Receivable Affordable waiting list management Compliance-related reporting and audits Work order and maintenance workflows Vendor and purchase order workflows Partner with Operations, Compliance, Accounting, and IT teams to identify training gaps and improve Affordable Yardi utilization and operational consistency across the portfolio. Assist teams with troubleshooting workflow and process-related issues within Affordable Yardi.

Leasing & Operational Excellence Conduct training focused on leasing performance, resident experience, affordable housing customer service, and operational excellence. Train teams on leasing techniques, applicant processing, follow-up strategies, lead conversion, and resident retention practices. Reinforce Fair Housing compliance and professional communication standards.

Assist operational teams with improving workflow efficiency and consistency across affordable housing operations. Participate in site visits and operational reviews to identify additional training opportunities and operational gaps. SOP & Training Material Development Develop and maintain SOPs, training manuals, quick-reference guides, workflow documents, and learning materials.

Develop and implement comprehensive Yardi Voyager Affordable Housing training manuals for both site operations and corporate operations teams. Create standardized operational training processes to improve consistency throughout the portfolio. Develop training materials specifically related to Affordable Housing workflows, compliance processes, certifications, recertifications, and Yardi best practices.

Update training materials regularly to reflect system changes, HUD updates, operational changes, and compliance requirements. Assist with maintaining centralized training resources and knowledge libraries. Affordable Housing & Compliance Support Support training efforts related to affordable housing operations and compliance requirements.

Educate staff on HUD, LIHTC, Section 8, HOME, TRACS, and recertification processes within Affordable Yardi. Reinforce operational best practices, compliance readiness standards, and audit preparedness. Assist teams with understanding Affordable Housing compliance workflows within Yardi Voyager.

Support operational consistency across the portfolio related to certifications, voucher processing, resident files, and compliance procedures. Qualifications Education & Experience Bachelor’s degree preferred in Business, Education, Property Management, Human Resources, or related field. Degree not required; job experience applicable as substitution.

Minimum of 3–5 years of multifamily property management industry experience required. Previous experience in training, learning & development, operational support, or leasing preferred. Experience developing and facilitating in-person classroom and onsite operational training sessions strongly preferred.

Ability to expertly use Microsoft Teams to reach remote attendees. Must have strong hands-on experience with Yardi Voyager Affordable Housing functionality and workflows. Must possess working knowledge of HUD, LIHTC, Section 8, TRACS, certifications, recertifications, and affordable housing compliance processes.

Experience working within affordable housing and mixed-income communities strongly preferred. Knowledge, Skills & Abilities Strong knowledge of multifamily affordable housing operations and leasing practices. Advanced Yardi Voyager system capabilities, including the understanding of Affordable Housing functionality within Yardi Voyager.

Strong understanding of HUD, LIHTC, Section 8, TRACS, utility allowances, and recertification processes. Excellent presentation, facilitation, and public speaking skills. Comfortable conducting live classroom training and onsite operational coaching.

Strong written and verbal communication skills. Ability to create professional training documentation and operational materials. Strong organizational, time management, and problem-solving abilities.

Ability to work independently while managing multiple projects and priorities. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams, SharePoint, etc.) and virtual training platforms. Preferred Systems Experience Experience with the following platforms is preferred: Yardi RentCafe Yardi Maintenance IQ VendorCafe Power BI Preferred Certifications HCCP COS CAM NALP or equivalent industry certifications Work Environment & Expectations This position is in-office and requires a consistent onsite presence.

Frequent travel throughout the portfolio is required to conduct onsite training and operational support. Travel could include multi-day/overnight and out-of-state travel. Candidate must be comfortable facilitating live classroom-style training sessions and hands-on operational coaching.

Occasional evening or overnight travel may be required based on operational needs. Exceptional verbal and written communication skills in English. Bilingual Spanish is a plus.

Key Competencies Affordable Yardi Systems Training Affordable Housing Operations In-Person Training & Facilitation Leasing & Customer Service Excellence Operational Process Improvement Coaching & Employee Development Communication & Presentation Skills Team Collaboration Organizational Effectiveness Problem Solving & Critical Thinking Adaptability & Initiative This role is exempt and has an anticipated annualized base salary range of $95k-$115k for a new employee depending on a number of relevant factors including individuals’ experience, qualifications, knowledge, skills, abilities, client/property or company budgetary limitations/guidelines, and other job-related company and market considerations. This position may be eligible to receive discretionary and/or performance-based bonuses on a spot or annual basis, which are variable depending on individual merit/performance, budgetary limitations, company performance, and other job-related factors. Full-time positions (30+ hours/week) are eligible for 2 weeks paid vacation, 1 week sick and related leave, 11 paid holidays, and health & welfare benefits as outlined on the Company’s website.

To learn more about our company and our benefits, go to: https://pratumco.com/careers/ Pratum Companies is committed to a diverse workforce and is an Equal Opportunity Employer. #ZR

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