The Doctors Company is currently seeking a Director Growth Services to join our team. This is a hybrid opportunity based at any TDC or PRA office.
QualificationsÂ
- Bachelor's degree in Computer Science or Finance-related
- 5-7 years software development experience
- Insurance experience preferred
- Duck creek experience preferred
Responsibilities:Â
Policy Platform Strategy & Modernization
- Successfully lead the evolution of the Duck Creek Policy platform while reducing technical debt and improving long-term agility.
- Complete the core modernization roadmap for Duck Creek Policy.
- Plan and execute platform upgrades with minimal business disruption.
- Improve application architecture, scalability, maintainability, and resiliency.
- Reduce technical debt while increasing reuse and configuration over customization.
Application Stability, Availability & Operational Excellence
- Deliver a highly available, resilient, and performant policy administration platform.
- Ensure production stability across the Policy ecosystem.
- Improve application performance and transaction throughput.
- Drive proactive monitoring, incident reduction, and root cause elimination.
- Lead release management and production readiness.
Business Capability Delivery & Underwriting Partnership
- Enable underwriting growth through technology capabilities that improve speed, quality, and customer experience.
- Partner with Underwriting leadership to prioritize investments.
- Deliver new products, state expansions, regulatory changes, and rating enhancements.
- Improve policy lifecycle capabilities from quote through renewal.
- Ensure business value realization from technology investments.
Enterprise Integration, Data & Transaction Integrity
- Ensure accurate, reliable, and timely movement of policy and financial transactions across the enterprise.
- Partner with Billing, Claims, Data Warehouse, Portal, and Integration teams.
- Ensure end-to-end transaction integrity.
- Reduce reconciliation and out-of-balance conditions.
- Improve data quality and master data consistency.
Risk, Security & Regulatory Compliance
- Ensure the Policy platform remains secure, compliant, and audit-ready.
- Drive compliance with regulatory and security requirements.
- Partner with Risk, Compliance, and Internal Audit.
- Address vulnerabilities and operational risks proactively.
- Ensure disaster recovery and business continuity readiness.
Continuous Improvement & Innovation
- Continuously improve delivery efficiency and leverage emerging technologies to enhance business value.
- Introduce automation across testing, deployment, and operations.
- Improve SDLC and DevOps maturity.
- Drive measurable productivity improvements.
People Leadership, Culture, & Talent
- Clearly define roles, expectations, and responsibilities for all team members.
- Provide coaching, development, and support to enable success and growth.
- Deliver consistent and constructive feedback to reinforce performance and behavior.
- Conduct regular 1:1s and ensure timely completion of performance cycles.
- Hold staff accountable for compliance and policy requirements.
- Drive a culture of continuous learning, innovation, and accountability.
- Model and reinforce cultural values and organizational norms and actively recognize and celebrate behaviors that exemplify them.
- Develop and maintain succession plans for key positions; report progress within the performance review process.
Learning, Development & Compliance
- Maintain full compliance with all organizational policies, procedures, and established standards (e.g. accurately recording time worked, Submitting PTO, mandatory corporate training)
- Keep technical knowledge and skills current to effectively support department priorities.
- Complete all performance and development activities, including the performance review process, in a timely manner.
- Fulfill all required training and development obligations to maintain essential skills and credentials.
- Complete all mandatory compliance courses on time, meeting corporate training standards.
- Pursue additional learning opportunities that strengthen professional capabilities and contribute to team and organizational performance, with prior manager approval.
Other Duties as Assigned
- Support enterprise and departmental objectives by taking on assigned projects and delegated tasks with accountability, attention to detail, and timely execution.
- Identify and implement process improvements that enhance business efficiency and strengthen organizational effectiveness.
- Proactively provide regular updates to leadership on project status, deliverables, and outcomes.
- Maintain flexibility and agility to take on additional responsibilities as organizational needs evolve.
Salary Range: $157,323 - $206,487. Compensation varies based on skills, knowledge, and education. We consider factors such as specialized skills, depth of knowledge in the field, and educational background to ensure fair and competitive pay. Â Â
Benefits Â
We offer competitive compensation, an incentive bonus plan, outstanding career opportunities, an exceptional work environment, and an impressive benefits package, which starts with medical, family and bereavement leave; same-sex domestic partner benefits; short- and long-term disability programs; and an employee assistance program. There's more:Â Â Â Â
- Health, dental, and vision insurance
- Health care tax-free spending accounts with a company match
- 401(k) and Roth IRA with company match, as well as catch-up plans for both
- Vacation days, sick days, and paid personal days each calendar year (with vacation increases based on length of service)
- Paid holidays each calendar year
- Life and travel insurance
- Tax-free commuter benefits
- In-person and online learning opportunities
- Cross-function career opportunities
- Business casual work environment
- Time off to volunteer
- Matching donations to qualifying nonprofit organizations
- Company-sponsored participation at non-profit events
 About The Doctors CompanyÂ
The Doctors Company is the nation’s largest physician-owned medical malpractice insurer. Founded and led by physicians, we are committed to advancing, protecting, and rewarding the practice of good medicine.Â
The Doctors Company is proud to be Certified™ by Great Place to Work®.