Learning And Development Specialist Jobs in Rochester, MN

Specialists perform a variety of different tasks throughout the day. Half of the shift will be spent covering the queue which consists of filling in blanks, researching questions, validating information, providing feedback, performing transcription, and triaging documentation issues in order to get documentation uploaded to patient's charts in a timely manner. The other half of the shift is spent performing a variety of tasks including quality reviews of medical documentation, workgroups managing resource documents, special projects, and other tasks.
Involves specialized data integrity activities to assure quality documentation in the electronic health record. Works with Documentation Services leadership to establish and maintain data integrity, quality initiative activities, education and training for Documentation Services staff and practice, reporting quality and data integrity concerns appropriately and respectfully. May serve as classroom instructor during orientation and continuing education courses, utilizing principles of adult learning. May serve as the communication link between Documentation Services teams and leadership, providing education on client practice, relaying client feedback, and collaborating on client-focused strategies.
May conduct quality assurance reviews. Individual must demonstrate knowledge of the principles of growth and development for ongoing improvement for the department. May serve as a first point of contact for Documentation Services customer relations. Requires strong problem solving ability. Applies process and technical knowledge of the clinical practice, dictation and transcription, and multiple electronic applications in collaboration and problem-solving. Demonstrates ability to develop effective working relationships with diverse groups of individuals and disciplines. Performs other duties as assigned.
Work Unit Only
Individual must reside within 100 miles of a Mayo Clinic site and will be considered a hybrid role. Primarily this position will work remotely.
**This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position.
During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.
Qualifications
High school graduate or equivalent required plus four years of health information documentation (medical multi-specialty transcription) experience. Must have computer and transcription equipment proficiency. Requires leadership, customer service and organizational skills including confidentiality in dealing with human resource issues and ability to communicate effectively with others. Must be able to adapt to a rapidly changing environment and work independently with minimal supervision. Completion of a health information management technology certificate, medical administrative assistant program, and a two-year associate's degree preferred. Professional certification by Health Information Industry professional groups (AHDI, AHIMA, HIMSS) preferred. Mayo Quality Academy certification or equivalent preferred. Candidates must demonstrate organizational, communication and teaching skills. Candidates must articulate a willingness to work with and be available to staff spread over a wide geographical area, with varying schedules. None. Applicable AHIMA, HIMSS, AHDI, CHDS and RHDS credentials preferred.
Must have transcription experience in multiple specialties and preferably both outpatient and inpatient. Adapt easily to change, be able to switch between tasks easily, ability to work independently and collaboratively, prioritize work, and be comfortable training and coaching.
About Us
Why Mayo Clinic
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

About the Team
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.
Equal Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.