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Lead Travel Agent Jobs (NOW HIRING)

AAA

Travel Consultant

Avon, OH · On-site

This Trainee position is designed to lead to a promotion to a Travel Agent position, dependent upon overall job performance, including but not limited to sales volume, service quality results and use ...

AAA Auto Club Group

Travel Advisor

Louisville, KY · On-site

This Trainee position is designed to lead to a promotion to a Travel Agent position, dependent upon overall job performance, including but not limited to sales volume, service quality results and use ...

AAA East Central

Travel Consultant

Athens, OH

This Trainee position is designed to lead to a promotion to a Travel Agent position, dependent upon overall job performance, including but not limited to sales volume, service quality results and use ...

AAA

Travel Consultant

Mentor, OH · On-site

This Trainee position is designed to lead to a promotion to a Travel Agent position, dependent upon overall job performance, including but not limited to sales volume, service quality results and use ...

AAA Auto Club Group

Travel Consultant

Mentor, OH · On-site

This Trainee position is designed to lead to a promotion to a Travel Agent position, dependent upon overall job performance, including but not limited to sales volume, service quality results and use ...

AAA East Central

Travel Consultant

Louisville, KY

This Trainee position is designed to lead to a promotion to a Travel Agent position, dependent upon overall job performance, including but not limited to sales volume, service quality results and use ...

AAA Auto Club Group

Travel Agent - Morrow, GA

Morrow, GA · On-site

$10K/mo

Lead Generation & Technology Adoption * Ask for referrals and build and grow a book of client ... Exclusive Travel Agent Benefits * International Airlines Travel Agent Network Card (IATAN), with ...

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Lead Travel Agent information

What is a lead travel agent?

Lead Travel Agents are experienced professionals who oversee and coordinate travel arrangements for clients, often managing a team of travel agents. They are responsible for designing complex itineraries, negotiating with vendors, and ensuring clients receive the best travel options within their budget. In addition to booking flights, accommodations, and activities, Lead Travel Agents provide guidance, resolve issues during travel, and may specialize in certain types of travel such as corporate, luxury, or adventure. Their leadership role involves training team members and ensuring high-quality customer service. Overall, they combine travel expertise with management skills to deliver exceptional travel experiences.

What are the key skills and qualifications needed to thrive as a lead travel agent, and why are they important?

To thrive as a Lead Travel Agent, you need in-depth knowledge of travel planning, destination expertise, and experience in customer service, often backed by a relevant certification or diploma in travel and tourism. Familiarity with global distribution systems (GDS) like Amadeus or Sabre, as well as proficiency in booking and itinerary management software, is crucial. Strong leadership, problem-solving abilities, and excellent communication skills help you manage a team and address client needs effectively. These skills ensure efficient operations, high client satisfaction, and the ability to navigate complex travel arrangements.

What are some common challenges lead travel agents face when managing a team, and how can they be addressed?

Lead Travel Agents often face challenges such as coordinating team schedules, ensuring consistent customer service standards, and keeping up with frequent changes in travel regulations. Effective communication and regular training sessions can help the team stay aligned and informed. Additionally, using collaborative booking platforms and establishing clear protocols can streamline workflow, making it easier for the Lead Travel Agent to oversee operations and support team members in delivering exceptional service.

What is the difference between Lead Travel Agent vs Travel Consultant?

AspectLead Travel AgentTravel Consultant
CredentialsTravel certifications, industry knowledgeTravel certifications, industry knowledge
Work EnvironmentSupervises team, manages bookingsAssists clients, plans trips
Employer & Industry UsageTravel agencies, tour operatorsTravel agencies, online platforms
Search & Comparison IntentLeadership, team managementCustomer service, trip planning

The main difference between a Lead Travel Agent and a Travel Consultant lies in their roles. The Lead Travel Agent often supervises a team, manages complex bookings, and oversees operations, while the Travel Consultant primarily focuses on assisting individual clients with trip planning and bookings. Both roles require similar certifications and work within travel agencies or tour operators, but their responsibilities differ in scope and leadership level.

More about Lead Travel Agent jobs

What job categories do people searching Lead Travel Agent jobs look for?

The top searched job categories for Lead Travel Agent jobs are:

Lead Travel Agent jobs near you
Infographic showing various Lead Travel Agent job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, 9% Part Time, and 2% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution.

Travel Consultant

American Automobile Association

Mentor, OH • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

AAA The Auto Club Group rating

7.4

Company rating: 7.4 out of 10

Based on 284 frontline employees who took The Breakroom Quiz

235th of 315 rated insurance

Job description

Travel Consultant
Job Summary
This is a Trainee position for the Travel Agency and is designed as preparatory for a Travel Agent position. The Travel Agent builds strong relationships and delivers differentiated travel experiences. This position will support the Travel Agency in selling and serving our clientele while gaining education and experience. This Trainee position is designed to lead to a promotion to a Travel Agent position, dependent upon overall job performance, including but not limited to sales volume, service quality results and use of computer systems. This position will sell and provide all international and domestic travel products and modes of transportation. Must also provide and maintain consistently high levels of service quality, sales and cross-sell goals while maintaining confidentiality of all client/member information by securing it in accordance with Federal/State laws and Club policies and procedures. The Travel Agent Trainee position is designed as a transitional role with the objective of moving into the Travel Agent position within approximately six months. It is anticipated that Trainees will either be moved into the Agent role or moved out of the Trainee position within this timeframe.
Job Duties
  • Learn and develop skills to sell foreign and domestic travel related products and services. Effectively utilize all lead management tools and resources to consistently cultivate new business while building a solid base of repeat business. Advise clients on all foreign and domestic travel requirements, protection plans, and any related trip advisory information. Learn and follow all policies and procedures set forth by the organization and provide accurate documentation of all transactions. Develop product knowledge to support the organization's Preferred Supplier program, and achieve Club established sales, and cross sell goals. Issue international driving permits and passport photos. Gain knowledge and skill to provide air, car, hotel, rail reservations and ticketing for members and non-members. Utilize appropriate computer systems to fulfill travel requests.
  • Track and maintain all transactions for the highest level of accuracy, including required supporting documentation, to include but not limited to signature requirements, accuracy in processing payment of funds, review of documents required for travel (both foreign and domestic), etc., as set forth within the Club's policies and procedures. Maintain confidentiality of all client/member information by securing it in accordance with Federal/State laws and Club policies and procedures.
  • Develop and maintain expertise regarding all Club related products and services, member value offers and remain current with industry trends and product knowledge to make recommendations with each transaction (members or non-members), as appropriate. Travel Agent Trainees research and compare suppliers' rates for competitive prices and make adjustments based on client's need. Maintain acceptable levels in all service quality measurements to meet/exceed branch and corporate objectives.
  • Identify cross-sell opportunities based on members' product needs and service requests. Enhance member relationship by diversifying use of products and services. Provide sales leads to other departments as appropriate.
  • Maintain all administrative requirements at acceptable levels, i.e. wage & hour compliance, expense reports, meeting/training attendance, adhere to scheduled duties and activities as assigned, etc.
  • The position requires a moderate level independent thinking and analysis of cruise and tour packages/providers, working closely with management to develop these necessary skills. Through analysis of client expectations, Trainees satisfy the needs of both first time as well as seasoned travelers. Because of the high cost and special nature of the cruise or tour, Trainees anticipate and avoid mistakes and unnecessary delays in service.
  • If problems occur, Trainees resolve difficult situations with any required management assistance.
  • Files need to be thoroughly documented to show what was done and why decisions were made.
  • Document and explain write-offs or shortages to management.

Qualifications
  • High School GED Required
  • Associates Preferred
  • 1-3 years Travel agency or sales. Preferred
  • Moderate knowledge in a variety of the organization's operating areas, products and services offered, and Branch Operations delivery channels desirable.
  • Advanced verbal and written communication skills required.
  • Moderate analytical and time management skills required.
  • Knowledge and training on computer systems used to fulfill member travel requests and travel agency accounting systems preferred.
  • General typing, Windows, Outlook, Word, and Internet/Intranet access skills required.
  • General knowledge of Club systems, including but not limited to: Apollo, Viewpoint, and various preferred vendor websites commonly used to secure cruise and tour packages as well as Travel Insurance preferred.

Travel Requirements
  • May require taking educational trips for job knowledge. (10% proficiency)

Remarkable benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plans with company match
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance,
travel, entertainment, services and more!)
Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."
AAA is an Equal Opportunity Employer
Our organization participates in E-Verify

What AAA The Auto Club Group employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

American Automobile Association logo

About American Automobile Association

Sourced by ZipRecruiter

The American Automobile Association (AAA), headquartered in Heathrow, Florida, USA, is a reputable force in the automotive and insurance industry. Originating in 1902, it began as a coalition of motor clubs with the common goal of providing better roads and travel conditions for motorists. Today, AAA is a comprehensive, multifaceted organization that offers a range of services, including roadside assistance, auto repair services, travel agency services, and diverse insurance products - Auto, Home, Life and more. A significant principle for AAA is to continuously deliver value to their 61 million members through safety, security and peace of mind. The company's mission and core values focus on championing its members' rights and interests, advocating innovation, integrity, teamwork and respect.

Industry

Non-profits

Company size

10,000+ Employees

Headquarters location

Heathrow, FL, US

Year founded

1902

Social media

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