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Lead Patient Care Tech Jobs (NOW HIRING)

Birdi

Lead Patient Care Coordinator

Plymouth, MI · On-site

$16.75 - $22/hr

Lead Patient Care Coordinator Why Birdi? At Birdi, we're transforming the pharmacy experience through innovation, exceptional service, and a commitment to improving patient outcomes. Our team is ...

LaserAway

Lead Patient Care Coordinator

Sacramento, CA · On-site

$100K - $150K/yr

Lead Patient Care Coordinator (Luxury Aesthetic Sales Leader) $24.00 hr + Uncapped Commission ... With over 200 locations nationwide, we combine advanced technology, medical expertise, and elevated ...

LaserAway

Lead Patient Care Coordinator

Sacramento, CA · On-site

$100K - $150K/yr

Lead Patient Care Coordinator (Luxury Aesthetic Sales Leader) $24.00 hr + Uncapped Commission ... With over 200 locations nationwide, we combine advanced technology, medical expertise, and elevated ...

LaserAway

Lead Patient Care Coordinator

Sacramento, CA · On-site

$100K - $150K/yr

Lead Patient Care Coordinator (Luxury Aesthetic Sales Leader) $24.00 hr + Uncapped Commission ... With over 200 locations nationwide, we combine advanced technology, medical expertise, and elevated ...

LaserAway

Lead Patient Care Coordinator

Sacramento, CA

$100K - $150K/yr

Lead Patient Care Coordinator (Luxury Aesthetic Sales Leader) $24.00 hr + Uncapped Commission ... With over 200 locations nationwide, we combine advanced technology, medical expertise, and elevated ...

PLACEM!NT

Lead Patient Care Coordinator

Edgewater, NJ · On-site

$20/hr

Lead-to-visit conversion: respond to inquiries, book visits, and keep patients moving through the ... Keep patient flow seamless: check-ins/outs, accurate records, and calm service recovery when things ...

Piedmont Healthcare

Patient Care Tech

Columbus, GA · On-site

$14.25 - $18.75/hr

The Patient Care Tech, under the supervision of licensed clinical staff, provides care to patients from birth through the lifecycle, demonstrating competency with treatments, procedures and equipment ...

Piedmont Healthcare Inc.

Patient Care Tech

Columbus, GA

$12.75 - $16.75/hr

OverviewThe Patient Care Tech, under the supervision of licensed clinical staff, provides care to patients from birth through the lifecycle, demonstrating competency with treatments, procedures and ...

PLACEM!NT

Lead Patient Care Coordinator

Hoboken, NJ · On-site

$20/hr

Lead-to-visit conversion: respond to inquiries, book visits, and keep patients moving through the ... Keep patient flow seamless: check-ins/outs, accurate records, and calm service recovery when things ...

Shannon Health

Patient Care Tech I

San Angelo, TX · On-site

The Patient Care Tech has both team member and patient care responsibilities that requires judgements, accountability and follow through. Within these responsibilities, accepting delegation ...

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Lead Patient Care Tech information

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$30.5K

$105.9K

$141.5K

How much do lead patient care tech jobs pay per year?

As of Aug 24, 2026, the average yearly pay for lead patient care tech in the United States is $105,916.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,500.00 and $129,000.00 per year, depending on experience, location, and employer.

What is a lead patient care tech?

Lead Patient Care Techs, also known as Lead Patient Care Technicians, are healthcare professionals who provide direct patient care under the supervision of nurses and other medical staff. In addition to performing standard patient care duties—such as monitoring vital signs, assisting with daily living activities, and ensuring patient comfort—they also take on leadership roles like mentoring new staff, coordinating schedules, and ensuring high standards of care within their team. Their position bridges the gap between patient care technicians and nursing staff, making them vital to the smooth operation of healthcare facilities.

What are the key skills and qualifications needed to thrive as a lead patient care tech?

To thrive as a Lead Patient Care Tech, you need expertise in basic patient care, vital sign monitoring, and clinical procedures, typically supported by a relevant certification (such as Certified Nursing Assistant or Patient Care Technician) and healthcare experience. Familiarity with electronic health record (EHR) systems, patient transport equipment, and lab specimen handling is often required. Leadership, strong communication, and teamwork are crucial soft skills to coordinate care and mentor other staff. These abilities are vital for ensuring consistent, high-quality patient support and smooth clinical operations.

What are some common challenges lead patient care techs face when supervising a team, and how can they effectively address them?

Lead Patient Care Techs often encounter challenges such as balancing administrative duties with direct patient care, managing diverse team personalities, and ensuring consistent adherence to protocols. To address these, effective communication and strong organizational skills are crucial. Regular team meetings, clear delegation of tasks, and providing ongoing support and training help maintain high performance while fostering a positive work environment. Proactively addressing concerns and recognizing team achievements can also boost morale and collaboration.

What is the difference between Lead Patient Care Tech vs Patient Care Tech?

AspectLead Patient Care TechPatient Care Tech
CertificationsCPCT, CPR, possibly additional leadership trainingCPCT, CPR
Work EnvironmentSupervisory role, team coordination, trainingDirect patient care, assisting nurses
Employer UsageHospitals, clinics, long-term care facilitiesHospitals, nursing homes, clinics

The Lead Patient Care Tech typically has additional responsibilities such as supervising staff and training, requiring leadership skills and sometimes extra certifications. Patient Care Techs focus on direct patient assistance and basic care. Both roles are vital in healthcare settings, but the Lead Patient Care Tech holds a more advanced, supervisory position.

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What job categories do people searching Lead Patient Care Tech jobs look for?

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Lead Patient Care Tech jobs near you

Lead Patient Care Coordinator

Plymouth, MI • On-site

Birdi
See more jobs at Birdiexternal

$16.75 - $22/hr

Other

Posted 15 days ago

Job description

Lead Patient Care Coordinator
Why Birdi?
At Birdi, we're transforming the pharmacy experience through innovation, exceptional service, and a commitment to improving patient outcomes. Our team is dedicated to delivering a seamless medication experience while providing personalized support to patients, providers, and partners.
When you join Birdi, you'll become part of a collaborative culture that values teamwork, continuous improvement, and professional growth. Every team member plays an important role in helping patients access the medications they need while delivering an outstanding customer experience.
About the Role
The Lead Patient Care Coordinator plays a key role in supporting the day-to-day operations of Birdi's patient care and customer service team. This position serves as a subject matter expert and informal team leader, providing guidance, training, and operational support while ensuring high-quality service for patients, providers, and pharmacy partners.
The Lead Patient Care Coordinator assists with patient intake, issue resolution, quality assurance activities, work distribution, and team development. This role works closely with Patient Care Coordinators, Clinical Pharmacists, and leadership to ensure timely prescription processing and exceptional customer service.
This position does not have direct reports but serves as a resource and mentor to team members.
What You'll Do
Patient Support & Customer Service
  • Assist with patient intake and customer service operations.
  • Respond to inquiries from patients, providers, pharmacies, employer groups, and internal team members.
  • Contact patients, physicians, and insurance companies to obtain prescription clarification and required information.
  • Notify customers of order processing delays and provide status updates.
  • Resolve pharmacy-related issues and ensure timely follow-up and resolution.
Team Support & Operational Leadership
  • Assist with the distribution of daily work assignments and special projects.
  • Provide routine guidance and support to Patient Care Coordinators and technicians.
  • Assist with onboarding, training, and scheduling activities.
  • Share knowledge and serve as a mentor to team members.
  • Communicate escalated issues, productivity concerns, and team accomplishments to leadership.
Quality & Process Management
  • Support quality assurance activities and operational workflows.
  • Maintain detailed records of customer interactions, inquiries, complaints, and resolutions.
  • Utilize multiple internal systems to access and manage member information.
  • Assist Clinical Pharmacists with resolving member prescription issues.
  • Maintain confidentiality of patient and proprietary information at all times.
What You'll Bring
Required Qualifications
  • High School Diploma or GED.
  • Registered Pharmacy Technician in good standing with the applicable State Board of Pharmacy.
  • Proficiency with Microsoft Office and industry-related software applications.
  • Strong customer service, communication, and interpersonal skills.
  • Ability to independently identify, research, and resolve issues.
  • Strong organizational skills and attention to detail.
  • Ability to manage multiple priorities and deadlines effectively.
  • Ability to work collaboratively in a team environment.
  • Strong judgment, analytical thinking, and operational focus.
  • Ability to work with minimal supervision in a fast-paced environment.
  • Flexibility to work extended hours, weekends, and holidays as business needs require.
Preferred Qualifications
  • Bachelor's degree.
  • Certified Pharmacy Technician (PTCB or ICPT certification).
  • Ability to successfully complete the company's Qualified Pharmacy Technician examination within six months of hire.
  • Prior leadership, mentoring, training, or lead technician experience.
Key Competencies
  • Customer Service Excellence
  • Communication & Relationship Building
  • Problem Solving & Conflict Resolution
  • Teamwork & Collaboration
  • Time Management & Prioritization
  • Attention to Detail
  • Training & Mentorship
  • Adaptability & Continuous Improvement
Work Environment
  • Remote/home-office based environment.
  • Minimal exposure to excessive noise or adverse environmental conditions.
  • Ability to sit for extended periods of time.
  • Ability to effectively work in a fast-paced operational environment.
Why This Role Matters
As a Lead Patient Care Coordinator, you'll help ensure patients receive timely support, accurate prescription processing, and an exceptional service experience. Your leadership, guidance, and operational expertise will contribute directly to team success while helping Birdi deliver on its mission of improving patient care and medication access.
Equal Employment Opportunity Statement
Birdi is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. We make employment decisions without regard to race, color, religion, creed, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, marital status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
Birdi is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the recruitment process and employment relationship. If you require an accommodation, please notify a member of our Talent Acquisition team.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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