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Lead Formulator Jobs (NOW HIRING)

ICP Group

Customer Care Manager

Andover, MA · On-site

Innovative Chemical Products Group (ICP Group) is a leading formulator and manufacturer of ... The CC Manager will lead initiatives to improve efficiency, build robust processes, and drive a ...

ICP Group

Customer Care Manager

Tampa, FL · On-site

$90K - $115K/yr

Innovative Chemical Products Group (ICP Group) is a leading formulator and manufacturer of ... The CC Manager will lead initiatives to improve efficiency, build robust processes, and drive a ...

Hawkins

Sr. Product Data Specialist

Roseville, MN · On-site

About Hawkins Hawkins, Inc. is a formulator, manufacturer, blender, distributer, and sales agent ... lead efforts to make the integrations between our systems more accurate and the processes more ...

ICP Group

Buyer, manufacturing

Andover, MA · On-site

$65K - $75K/yr

Innovative Chemical Products Group (ICP Group) is a leading formulator and manufacturer of ... Vendor SKU level data (Lead time, MOQ, Packaging, UOM, Buyer, etc.) * Process optimization and cost ...

Fluent Cannabis

Assistant General Manager

Cocoa, FL · On-site

$36K/yr

Description Fluent Inc is a vertically integrated cultivator, processor, formulator, and retailer ... You lead a competitive sales force that discovers customers' needs and provides solutions to build ...

IMCD Group

Supply Chain Analyst

Westlake, OH · Hybrid

COMPANY BACKGROUND IMCD US is a leading global distribution partner and formulator of specialty ... lead times, and deleting irrelevant comments Follows up on "C" item over order report and expired ...

IMCD Group

Supply Chain Analyst

Westlake, OH · Hybrid

COMPANY BACKGROUND IMCD US is a leading global distribution partner and formulator of specialty ... lead times, and deleting irrelevant comments Follows up on "C" item over order report and expired ...

IMCD Group

Supply Chain Analyst

Westlake, OH · On-site

COMPANY BACKGROUND IMCD US is a leading global distribution partner and formulator of specialty ... lead times, and deleting irrelevant comments Follows up on "C" item over order report and expired ...

ICP Group

Buyer, manufacturing

Andover, MA · On-site

Innovative Chemical Products Group (ICP Group) is a leading formulator and manufacturer of ... Vendor SKU level data (Lead time, MOQ, Packaging, UOM, Buyer, etc.) * Process optimization and cost ...

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All JobsLead Formulator Jobs

Lead Formulator information

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How much do lead formulator jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for lead formulator in the United States is $22.20, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $24.76 per hour, depending on experience, location, and employer.

What is the difference between Lead Formulator vs Formulator?

AspectLead FormulatorFormulator
CredentialsDegree in Chemistry, Pharmacy, or related field; often with experience in formulation developmentSimilar educational background; entry to mid-level experience
Work EnvironmentResearch labs, manufacturing facilities, overseeing formulation projectsLaboratories, production lines, supporting formulation tasks
Industry UsageUsed in cosmetics, pharmaceuticals, and chemical industries for leading formulation projectsCommonly employed in similar industries for formulation support

The main difference between a Lead Formulator and a Formulator lies in their level of responsibility. The Lead Formulator typically manages formulation projects, oversees teams, and makes strategic decisions, whereas the Formulator focuses on executing formulation tasks under supervision. Both roles require similar educational backgrounds and work in comparable environments, but the Lead Formulator holds a more senior, leadership position within the formulation process.

What are some common challenges faced by Lead Formulators when developing new products, and how can they overcome them?

Lead Formulators often encounter challenges such as balancing innovative formulations with regulatory compliance, sourcing high-quality raw materials, and ensuring product stability across various conditions. Collaboration with cross-functional teams—like R&D, quality assurance, and marketing—is essential to address these obstacles effectively. Staying updated with industry trends and maintaining open communication channels can help Lead Formulators anticipate potential issues and find creative solutions throughout the product development process.

What are Lead Formulators?

Lead Formulators are professionals responsible for overseeing the development and optimization of product formulas, typically in industries such as cosmetics, pharmaceuticals, food, or chemicals. They lead a team of formulators and collaborate with research, production, and quality assurance departments to ensure products meet safety, efficacy, and regulatory standards. Lead Formulators also troubleshoot formulation issues, manage project timelines, and stay updated on industry trends and new ingredients. Their expertise is crucial for creating innovative, high-quality products that align with market and company requirements.

What are the key skills and qualifications needed to thrive as a Lead Formulator, and why are they important?

To thrive as a Lead Formulator, you need a solid background in chemistry or a related science, experience in product formulation, and often an advanced degree in a relevant field. Familiarity with laboratory instrumentation, formulation software, and regulatory compliance systems is typically required. Excellent problem-solving skills, creativity, and strong project management abilities help you stand out in this role. These skills ensure the development of innovative, safe, and effective products that meet both business goals and regulatory standards.
What job categories do people searching Lead Formulator jobs look for? The top searched job categories for Lead Formulator jobs are:
Lead Formulator jobs near you
Infographic showing various Lead Formulator job openings in the United States as of June 2026, with employment types broken down into 3% Internship, 8% As Needed, 14% Temporary, and 75% Contract. Highlights an 29% Hybrid, and 71% Remote job distribution, with an average salary of $46,178 per year, or $22.2 per hour.

Customer Care Manager

ICP Group

Andover, MA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Job description

Innovative Chemical Products Group (ICP Group) is a leading formulator and manufacturer of specialty coatings, adhesives, and sealants serving the construction and industrial end markets. ICP Group is comprised of leading brands known for innovation, quality, and performance. Founded in 2015 and supported by a lean corporate team, ICP Group has scaled rapidly through organic and acquisition growth into one of the largest coatings, adhesives, and sealants companies in North America. ICP Group is headquartered in Andover, MA and has manufacturing and distribution sites throughout North America, Latin America, UK, Europe and the Asia Pacific region.
ICP Group is seeking a Customer Care (CC) Manager to join our team. As part of the CC leadership team, this role oversees the Coatings business unit customer care team (including paint, flooring, sealers, decking, and related products). The team consists of approximately 10 employees.
The CC Manager will lead initiatives to improve efficiency, build robust processes, and drive a best-in-class customer experience. This includes developing a structured onboarding program, setting SMART goals aligned with business objectives, implementing short-term forecasting, and establishing a mentoring program to foster professional growth for Customer Care Representatives.
This position is currently hybrid (based in Tampa, FL or Andover, MA); 3 days in the office weekly. With the ability to travel 25%.
In this role you will be responsible for the following:
  • Lead, coach, and manage a team of Supervisors and Customer Care Representatives across daily activities including order entry, phone support, and Salesforce case management.
  • Act as the escalation point for the CC team, demonstrating strong business acumen and problem-solving skills.
  • Maintain and monitor CC Key Performance Indicators (KPIs) such as Order Accuracy, On-Time Order Entry, Returns Authorizations, and Credit Processing.
  • Partner with Sales to promote an account team mentality across functions and strengthen collaboration.
  • Mentor team members to proactively anticipate and address customer needs, going beyond transactional support.
  • Facilitate cross-training opportunities within the CC team to strengthen business support and drive cross-selling initiatives across product lines.
  • Analyze Salesforce cases to identify trends, root causes, and opportunities to reduce case volume through process improvements.
  • Standardize and streamline order entry processes to improve consistency and enable further cross-training.
Requirements
  • Minimum 5+ years of customer service management experience.
  • Prior experience in building materials and/or manufacturing industry is strongly preferred, especially in technical/solutions-driven service environments.
  • Proven leadership experience, with a track record of implementing KPIs and SOPs that drive measurable improvements.
  • ERP system experience required; Syspro experience a plus but not required.
  • Strong organizational skills and a passion for advocating for customers while balancing company objectives.
  • Proficiency with Microsoft Office Suite, Salesforce, and Power BI.
  • Ability to travel up to 25%.
Our compensation is more than a paycheck; it’s an investment in your future. Along with a competitive pay range, we offer a comprehensive benefits package designed to support your financial well-being, and personal health.
  • Compensation: $90,000.00-$115,000.00 a year.  Actual pay is dependent on candidates overall skills for the role
  • Annual bonus eligible
  • Progressive paid time off policy that empowers you to take the time you need to recharge
  • 401K Employer contribution plan, with eligibility the first of the month following 90 days of employment
  • Excellent health, dental and vision insurance packages to fit your needs
  • A values-driven culture with colleagues that rally around People, Accountability, Trust and Execution

ICP Group is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.
 

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