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How much do lax customer service jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for lax customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, phone systems, and basic computer applications is often required. Patience, active listening, and a positive attitude are critical soft skills that help build rapport with customers. These skills ensure customer satisfaction, efficient issue resolution, and contribute to the company’s reputation and success.

What is the difference between Lax Customer Service vs Call Center Customer Service?

AspectLax Customer ServiceCall Center Customer Service
CredentialsHigh school diploma or equivalent, customer service experienceHigh school diploma or equivalent, customer service experience
Work EnvironmentOn-site or remote, retail or service settingsCall centers, office environments, remote options
Industry UsageRetail, hospitality, healthcareTelecommunications, tech support, retail
Common Search IntentCustomer service roles, job requirementsCall center jobs, customer support roles

Both Lax Customer Service and Call Center Customer Service roles require similar credentials and are found in comparable industries. The main difference lies in the work environment: Lax Customer Service often involves face-to-face interactions in retail or hospitality, while Call Center Customer Service is primarily phone-based in call centers or remote settings. Understanding these distinctions helps job seekers find roles that match their skills and preferences.

What are some common challenges faced by a Customer Service Representative in a call center environment, and how can they be managed?

Customer Service Representatives in call centers often face high call volumes, dealing with dissatisfied or frustrated customers, and maintaining accuracy while multitasking. Managing these challenges involves staying calm under pressure, using active listening to understand concerns, and following established protocols for issue resolution. Many companies provide training and support tools to help representatives improve their problem-solving skills and manage stress effectively, fostering a collaborative environment where team members can share best practices.

What are Lax Customer Service representatives?

Lax Customer Service representatives are professionals who work at Los Angeles International Airport (LAX) to assist travelers with various needs. Their responsibilities typically include providing information about flights, airport facilities, and transportation options, as well as helping with lost and found, accessibility services, and general inquiries. They play a crucial role in ensuring that passengers have a smooth and pleasant experience while navigating the airport. Customer service representatives are often stationed at information desks or throughout the terminals to offer assistance. Their goal is to address passenger concerns, offer guidance, and resolve issues efficiently.
More about Lax Customer Service jobs
What cities are hiring for Lax Customer Service jobs? Cities with the most Lax Customer Service job openings:
What job categories do people searching Lax Customer Service jobs look for? The top searched job categories for Lax Customer Service jobs are:
Lax Customer Service jobs near you
Infographic showing various Lax Customer Service job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, 1% Temporary, and 3% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

LAX Customer Service Representative / Dispatch

M.a.t. Parcel Express Inc.

Hawthorne, CA • On-site

$20/hr

Full-time

Posted 10 days ago

Job description

MAT Express is a leading freight transportation Company headquartered in San Diego servicing Southern California and beyond. Family-owned and operated for nearly 40 years with terminals in San Diego, Los Angeles, Otay Mesa, and Imperial Counties. We are seeking customer forward, long-term career oriented individuals wanting to grow within our Company and become leaders. While a good attitude is oftentimes more important than experience, candidates with prior air freight, port, and/or logistical experience may have priority consideration.

GENERAL INFORMATION

Compensation: Starting at $20.00 hourly.

Job Status: Full-time.

Schedule: Train and work from MAT LAX (12833 Chadron Avenue, Hawthorne, CA 90250). Weekends and holidays as scheduled and required.

Summary: Provide excellent customer service by verifying pick up and deliveries, dispatching drivers, accurate data entry / record keeping, and professional correspondence (phone and email).

CORE ATTRIBUTES

  • Relationship builder - you are passionate about customer service with a true desire to engage with people to build and maintain sustainable business relationships.
  • Hunger for knowledge - you ask questions, uncover insights, and dig deeper to better understand appropriate services.
  • Solutions based - you are steadfast and passionate about problem-solving, anticipating the next steps, and staying ahead of the curve.
  • Above average communicator - you have superb communication skills, both written and verbal, detail oriented taking and keeping good notes organized. You are able to catch small and large mistakes and double check work.
  • Intuitive - you understand what drives the Company and anticipate the needs of your team and our customers.

RESPONSIBILITIES

  • Keep customers informed by forwarding notice of freight status, shipment date, time, method, answering questions (via phone and/or email).
  • Arrange shipments by entering service orders/requests; anticipate delivery requirements; place and expedite orders.
  • Coordinate and dispatch pick up and deliveries of items by examining items, destination, route, rate, and delivery time.
  • Verify items shipped by matching bills of lading; noting discrepancies.
  • Document damaged items, shortages, and mis-shipments.
  • Update job knowledge by participating in educational opportunities.
  • Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

REQUIREMENTS

  • 100% in-office.
  • 2+ years of customer service experience.
  • Self-motivated and efficient.
  • Understanding of logistics process applying a creative mindset with problem-solving capabilities.
  • Coachable with the ability to organize necessary resources, including customers, tools, and time to achieve desired results.
  • Proficient with Microsoft Office products / software, Adobe Acrobat.
  • Resourceful in finding different ways to solve problems, not afraid to ask questions.
  • Friendly and flexible.
  • No educational requirements.
  • Our ideal candidate would also have trucking and logistics experience.

  • Ability to pass Security Threat Assessment (TSA) background check

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