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Law Firm Help Desk Jobs (NOW HIRING)

The Rockridge Group

Help Desk Technician

Hackensack, NJ

$21.75 - $29.50/hr

Prominent Mid Atlantic law firm with multiple regional office locations seeks a Help Desk Technician to join their Hackensack, New Jersey Office. Work schedule will be Monday through Friday 8:30 am ...

Fennemore Craig

Help Desk Support

Seattle, WA · On-site

$70K - $85K/yr

Help Desk Support - Seattle, WA / Boise, ID Salary : $70,000-$85,000/yr., depending on location of ... We are not your traditional law firm, and that's on purpose. With more than 20 offices across the ...

Fennemore Craig

Help Desk Support

Boise, ID · On-site

$70K - $85K/yr

Help Desk Support - Seattle, WA / Boise, ID Salary : $70,000-$85,000/yr., depending on location of ... We are not your traditional law firm, and that's on purpose. With more than 20 offices across the ...

Next Step Systems

Help Desk Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

Help Desk Technician, Chicago, IL The Help Desk Technician is primarily responsible for first-line ... Law Firm, Chicago Recruiters, Information Technology Jobs, IT Jobs, Chicago Recruiting Looking to ...

Polsinelli

Help Desk Agent

Atlanta, GA · On-site

$55K - $65K/yr

At Polsinelli, What a Law firm Should Be is not just our tagline, it is what we live every day. We ... Polsinelli is seeking a Help Desk Agent. This role can be hired as remote or hybrid, provided the ...

Robert Half

Help Desk/Desktop Support Analyst

Boston, MA · On-site

$47.50 - $55/hr

We are looking for a skilled Help Desk/Desktop Support Analyst to join a growing team in Boston ... law firm environment and enjoys resolving complex user issues across desktop, cloud, and ...

Next Step Systems

Help Desk Analyst

Chicago, IL · On-site

$21 - $28.75/hr

Help Desk Analyst, Chicago, IL The Help Desk Analyst is primarily responsible for first-line ... Law Firm, Chicago Recruiters, Information Technology Jobs, IT Jobs, Chicago Recruiting Looking to ...

Neeley Law

Law Firm Administrator

Chandler, AZ · On-site

As a Law Firm Administrator, you'll play a crucial role in ensuring our operations run smoothly ... You'll be the backbone of the firm's functions, helping us maintain our commitment to empathy and ...

Dickinson Wright PLLC

Help Desk

Chicago, IL · On-site

$50K - $60K/yr

Staff designated at Dickinson Wright PLLC ("the Firm") as Help Desk are responsible for providing ... Normal law office environment with little exposure to noise, dust, temperature. The above is ...

Dickinson Wright PLLC

Help Desk

Phoenix, AZ

$50K - $60K/yr

Staff designated at Dickinson Wright PLLC ("the Firm") as Help Desk are responsible for providing ... Normal law office environment with little exposure to noise, dust, temperature. The above is ...

Neeley Law

Law Firm Administrator

Chandler, AZ

$76K/yr

You'll be the backbone of the firm's functions, helping us maintain our commitment to empathy and ... Neeley Law is changing the way people feel about hiring an attorney by delighting clients with ...

Dickinson Wright PLLC

Help Desk

Phoenix, AZ · On-site

$24.04 - $28.85/hr

Staff designated at Dickinson Wright PLLC ("the Firm") as Help Desk are responsible for providing ... Normal law office environment with little exposure to noise, dust, temperature. The above is ...

The Rockridge Group

Help Desk Technician

Hackensack, NJ

$21.75 - $29.50/hr

HACKENSACK, NJ Seeking a Help Desk Technician for our client's Hackensack, New Jersey office. The ... A law firm or professional services background is preferred. * An associate's or bachelor's degree ...

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Law Firm Help Desk information

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How much do law firm help desk jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for law firm help desk in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What unique challenges might I face working as a help desk professional in a law firm environment?

As a Law Firm Help Desk professional, you'll encounter the unique challenge of supporting specialized legal software and ensuring compliance with industry-specific confidentiality requirements. You'll often need to assist attorneys and staff who require quick, reliable solutions due to tight court deadlines. Additionally, you may handle sensitive client data, so understanding data privacy protocols is essential. Being able to communicate technical solutions clearly to non-technical users is also critical in this fast-paced, detail-oriented setting.

What is a law firm help desk?

Law Firm Help Desk jobs involve providing technical support and troubleshooting assistance to attorneys, paralegals, and other staff within a law firm. These professionals handle issues related to computer hardware, software, network connectivity, and specialized legal software. They may also assist with setting up accounts, maintaining security protocols, and ensuring that sensitive legal data is protected. Good communication skills and familiarity with legal technology are important for success in this role.

What are the key skills and qualifications needed to thrive as a law firm help desk professional?

To thrive as a Law Firm Help Desk professional, you need solid technical troubleshooting skills, familiarity with legal software, and at least an associate degree or relevant IT certification. Proficiency with ticketing systems, remote desktop tools, and applications like Microsoft Office, document management platforms, and legal practice management software is typical. Strong communication, patience, and problem-solving abilities help you effectively support attorneys and staff under pressure. These skills are crucial for ensuring minimal downtime, maintaining data security, and supporting the firm's productivity in a high-stakes environment.

What is the difference between Law Firm Help Desk vs Legal Assistant?

AspectLaw Firm Help DeskLegal Assistant
CredentialsBasic IT certifications, technical skillsLegal education or paralegal certification
Work EnvironmentLaw firms' IT support teams, technical support settingsLaw offices, legal departments, administrative settings
Employer & Industry UsageLaw firms, legal tech companiesLaw firms, corporate legal departments
Search & Comparison IntentTechnical support, IT help desk roles in legal settingsLegal support, administrative roles in law firms

The Law Firm Help Desk primarily focuses on providing technical support and troubleshooting for law firm IT systems, requiring technical certifications. In contrast, Legal Assistants handle administrative and legal support tasks, often with legal education or paralegal credentials. While both roles work within law firms, their core responsibilities and skill sets differ significantly.

More about Law Firm Help Desk jobs
What cities are hiring for Law Firm Help Desk jobs? Cities with the most Law Firm Help Desk job openings:
What states have the most Law Firm Help Desk jobs? States with the most job openings for Law Firm Help Desk jobs include:
What job categories do people searching Law Firm Help Desk jobs look for? The top searched job categories for Law Firm Help Desk jobs are:
Law Firm Help Desk jobs near you
Infographic showing various Law Firm Help Desk job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $44,648 per year, or $21.5 per hour.

Help Desk Technician

The Rockridge Group

Hackensack, NJ

$21.75 - $29.50/hr

Full-time

Re-posted 19 days ago

Job description

TITLE: HELP DESK TECHNICIAN
POSITION: FULL TIME
JOB SUMMARY:
Prominent Mid Atlantic law firm with multiple regional office locations seeks a Help Desk Technician to join their Hackensack, New Jersey Office. Work schedule will be Monday through Friday 8:30 am to 4:30 pm or 9:30 a.m. to 5:30 p.m.
RESPONSIBILITIES:
  • Duties include providing hardware and software technical assistance to the Firm’s users.
  • Troubleshooting, support and provide general assistance to senior technical staff.
  • Setup video conferences to other Firm offices as well as outside entities as requested.
  • Maintain inventory of Firm technical equipment and supplies.
REQUIREMENTS:
  • Experience with Microsoft Windows 10 desktop environment.
  • Computer desktop and laptop hardware repair and knowledge, Microsoft Office 2016 with particularly strong working knowledge of Outlook, Word, iManage, Smartphones and all mobile devices.
  • Must be knowledgeable in Teams and hosting Zoom calls.
  • Legal specific software such iManage, Worksite, Workshare, etc. preferred.
  • Strong documentation discipline and experience with a ticket management system.
  • Provide, on a rotating basis, after hours on-call coverage for end user support.
  • Law firm or professional service firm background a plus
  • Potential for travel to other offices as needed