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Law Firm Help Desk Jobs (NOW HIRING)

The Rockridge Group

Help Desk Technician

Hackensack, NJ

$21.75 - $29.50/hr

Prominent Mid Atlantic law firm with multiple regional office locations seeks a Help Desk Technician to join their Hackensack, New Jersey Office. Work schedule will be Monday through Friday 8:30 am ...

Fennemore Craig

Help Desk Support

Seattle, WA · On-site

$70K - $85K/yr

Help Desk Support - Seattle, WA / Boise, ID Salary : $70,000-$85,000/yr., depending on location of ... We are not your traditional law firm, and that's on purpose. With more than 20 offices across the ...

Fennemore Craig

Help Desk Support

Boise, ID · On-site

$70K - $85K/yr

Help Desk Support - Seattle, WA / Boise, ID Salary : $70,000-$85,000/yr., depending on location of ... We are not your traditional law firm, and that's on purpose. With more than 20 offices across the ...

GrayRobinson

Help Desk Analyst

Naples, FL

$19.25 - $26.25/hr

GrayRobinson, a full-service law and government consulting firm with 16 offices in Florida and Washington, D.C., has an immediate opening in one of our Orlando offices for an experienced Help Desk ...

GrayRobinson

Help Desk Analyst

Fort Lauderdale, FL · On-site

$19.50 - $26.75/hr

GrayRobinson, a full-service law and government consulting firm with 16 offices in Florida and Washington, D.C., has an immediate opening in one of our Orlando offices for an experienced Help Desk ...

Trenam Law

Be Seen First

IT Support Specialist

Sarasota, FL · On-site

$25 - $28/hr

Trenam Law is seeking an IT Support Specialist to provide on-site technical support to attorneys ... firm's help desk ticketing system. ● Support conference room technology, video conferencing ...

New

GrayRobinson

Help Desk Analyst

Boca Raton, FL · On-site

$19.50 - $26.50/hr

GrayRobinson, a full-service law and government consulting firm with 16 offices in Florida and Washington, D.C., has an immediate opening in one of our Orlando offices for an experienced Help Desk ...

GrayRobinson

Help Desk Analyst

West Palm Beach, FL · On-site

$19.75 - $27/hr

GrayRobinson, a full-service law and government consulting firm with 16 offices in Florida and Washington, D.C., has an immediate opening in one of our Orlando offices for an experienced Help Desk ...

GrayRobinson

Help Desk Analyst

Lakeland, FL · On-site

$19 - $26/hr

GrayRobinson, a full-service law and government consulting firm with 16 offices in Florida and Washington, D.C., has an immediate opening in one of our Orlando offices for an experienced Help Desk ...

GrayRobinson

Help Desk Analyst

Jacksonville, FL · On-site

$19 - $26/hr

GrayRobinson, a full-service law and government consulting firm with 16 offices in Florida and Washington, D.C., has an immediate opening in one of our Orlando offices for an experienced Help Desk ...

GrayRobinson

Help Desk Analyst

Washington, DC · On-site

$23.25 - $31.75/hr

GrayRobinson, a full-service law and government consulting firm with 16 offices in Florida and Washington, D.C., has an immediate opening in one of our Orlando offices for an experienced Help Desk ...

GrayRobinson

Help Desk Analyst

Miami, FL

$19.50 - $26.75/hr

GrayRobinson, a full-service law and government consulting firm with 16 offices in Florida and Washington, D.C., has an immediate opening in one of our Orlando offices for an experienced Help Desk ...

GrayRobinson

Help Desk Analyst

Gainesville, FL · On-site

$18.50 - $25.50/hr

GrayRobinson, a full-service law and government consulting firm with 16 offices in Florida and Washington, D.C., has an immediate opening in one of our Orlando offices for an experienced Help Desk ...

GrayRobinson

Help Desk Analyst

Fort Myers, FL · On-site

$18 - $24.50/hr

GrayRobinson, a full-service law and government consulting firm with 16 offices in Florida and Washington, D.C., has an immediate opening in one of our Orlando offices for an experienced Help Desk ...

GrayRobinson

Help Desk Analyst

Melbourne, FL · On-site

$19 - $26/hr

GrayRobinson, a full-service law and government consulting firm with 16 offices in Florida and Washington, D.C., has an immediate opening in one of our Orlando offices for an experienced Help Desk ...

GrayRobinson

Help Desk Analyst

Tampa, FL · On-site

$19.25 - $26.50/hr

GrayRobinson, a full-service law and government consulting firm with 16 offices in Florida and Washington, D.C., has an immediate opening in one of our Orlando offices for an experienced Help Desk ...

GrayRobinson

Help Desk Analyst

Tallahassee, FL · On-site

$19.50 - $26.50/hr

GrayRobinson, a full-service law and government consulting firm with 16 offices in Florida and Washington, D.C., has an immediate opening in one of our Orlando offices for an experienced Help Desk ...

Trenam Law

Be Seen First

IT Support Specialist

Sarasota, FL · On-site

$25 - $28/hr

Trenam Law is seeking an IT Support Specialist to provide on-site technical support to attorneys ... firm's help desk ticketing system. ● Support conference room technology, video conferencing ...

New

GrayRobinson

Help Desk Analyst

Orlando, FL

$19 - $26/hr

GrayRobinson, a full-service law and government consulting firm with 16 offices in Florida and Washington, D.C., has an immediate opening in one of our Orlando offices for an experienced Help Desk ...

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All JobsLaw Firm Help Desk Jobs

Law Firm Help Desk information

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$33

How much do law firm help desk jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for law firm help desk in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What unique challenges might I face working as a help desk professional in a law firm environment?

As a Law Firm Help Desk professional, you'll encounter the unique challenge of supporting specialized legal software and ensuring compliance with industry-specific confidentiality requirements. You'll often need to assist attorneys and staff who require quick, reliable solutions due to tight court deadlines. Additionally, you may handle sensitive client data, so understanding data privacy protocols is essential. Being able to communicate technical solutions clearly to non-technical users is also critical in this fast-paced, detail-oriented setting.

What is a law firm help desk?

Law Firm Help Desk jobs involve providing technical support and troubleshooting assistance to attorneys, paralegals, and other staff within a law firm. These professionals handle issues related to computer hardware, software, network connectivity, and specialized legal software. They may also assist with setting up accounts, maintaining security protocols, and ensuring that sensitive legal data is protected. Good communication skills and familiarity with legal technology are important for success in this role.

What are the key skills and qualifications needed to thrive as a law firm help desk professional?

To thrive as a Law Firm Help Desk professional, you need solid technical troubleshooting skills, familiarity with legal software, and at least an associate degree or relevant IT certification. Proficiency with ticketing systems, remote desktop tools, and applications like Microsoft Office, document management platforms, and legal practice management software is typical. Strong communication, patience, and problem-solving abilities help you effectively support attorneys and staff under pressure. These skills are crucial for ensuring minimal downtime, maintaining data security, and supporting the firm's productivity in a high-stakes environment.

What is the difference between Law Firm Help Desk vs Legal Assistant?

AspectLaw Firm Help DeskLegal Assistant
CredentialsBasic IT certifications, technical skillsLegal education or paralegal certification
Work EnvironmentLaw firms' IT support teams, technical support settingsLaw offices, legal departments, administrative settings
Employer & Industry UsageLaw firms, legal tech companiesLaw firms, corporate legal departments
Search & Comparison IntentTechnical support, IT help desk roles in legal settingsLegal support, administrative roles in law firms

The Law Firm Help Desk primarily focuses on providing technical support and troubleshooting for law firm IT systems, requiring technical certifications. In contrast, Legal Assistants handle administrative and legal support tasks, often with legal education or paralegal credentials. While both roles work within law firms, their core responsibilities and skill sets differ significantly.

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What states have the most Law Firm Help Desk jobs?

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Law Firm Help Desk jobs near you
Infographic showing various Law Firm Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $44,648 per year, or $21.5 per hour.

Help Desk Technician - REMOTE

Capitol Recruiters Inc.

Washington, DC • Remote

$50K - $80K/mo

Full-time

Re-posted 6 days ago

Job description

Help Desk Technician - Fully REMOTE - for IT department of a prominent global law firm. **A minimum of one full year or more of relevant experience in a large law firm is required. This role is part of the IT Help Desk professionals delivering gold standard technology experience. The Help Desk Technician provides end user technical assistance and support related to computer systems, hardware, software, and remote access, leading the responsive handling/triage of issues coordinating with cross functional IT staff. Available shifts: Wednesday - Sunday 3:30 pm - 12 am Saturday - Monday 11:30pm - 1pm Saturday - Wednesday 7am - 3:30pm Duties: Technical assistance/support for inquiries related to firm computer systems, hardware, software, and remote access. Respond to support requests over the phone or via email in a professional manner. Thoroughly document support requests using Help Desk ticketing system. Facilitate issue handling/escalation with cross-functional support staff. Monitor help desk issues working with Help Desk/End User Support management to evaluate potential issues as part of the ITIL/ITSM discipline. Follow up with customers, provide feedback, and see issues through to resolution. Write tips, frequently asked questions, and knowledge articles for the knowledge base. Remain up to date on Firm technology and systems, policies and procedures through self-guided learning and review of training materials. Conduct independent research on systems to solve intricate or complex technical problems. Position Requirements: College degree is strongly preferred. Appropriate technical certification(s) preferred. A minimum of one full year or more of relevant experience in a large law firm is required. Knowledgeable of applications/technologies common to a law firm. Knowledge of best practices for designing/implementing a global, tiered IT support desk model. Working knowledge of ITIL process design for IT Service Management. Knowledge of leading service desk performance indicators/service level standards. Knowledge of leading service desk technology solutions for IT and non-IT users (e.g., ServiceNow). Excellent attention to detail/organizational skills. Strong service orientation. Highly motivated and analytical. Excellent attention to detail and debugging skills. Ability to work independently as well as part of a team. Flexibility to work before and after business hours OT. The salary range is $50k - 80k+ depending on location and experience.

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