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ROLE SUMMARY:

The School and Community Outreach Associate is responsible for assisting School Linked Services & Community Outreach Program Manager with facilitating efficient, timely operations of screening referrals and maintaining relationships with the community and LAUSD and/other schools. This is a TEMPORARY position.

ESSENTIAL RESPONSIBILITIES:

• Processes and responds to school linked service requests from LAUSD and/other schools contracted with Wellnest.

• Maintains ongoing communication with referring party (PSW, School Psychologist) about the referral’s disposition and outcomes through exchange of monthly reports and as well through the county-wide Service Request Tracking System (SRTS) and Service Request Log (SRL) for DMH.

• Engages in community outreach events with SLS PM in school and community events, ie) back-to-school, resource fair, and health fairs.

• Assists in contacting referral source during outreach phase to engage families and students for services and gather documentation needed to process referral

• Maintains an accurate feedback status of school linked referral under internal systems and SRL on a daily basis

• Gather and upload required Wellnest, DMH, and Medi-Cal required documentation and IDs and ensuring these items are completed during screen and triage process by SLS PM

• Participates with other clerical and administrative support staff in routine and special tasks that support interdepartmental and general company functioning

REQUIRED QUALIFICATIONS:

High School diploma (or equivalent) required. At least 2 years of experience with entering and tracking of computerized data preferred.  Proficiency with software including Microsoft Word and Excel preferred.

CONDITIONS OF EMPLOYMENT:

Employee may be asked to pursue additional training when it is determined to be in the best interest of the Company. Employee must have the ability to use a personal vehicle with the required insurance coverage to complete the essential duties of their job and conduct agency business. Employee must maintain a valid California driver’s license and clean driving record that meets Wellnest’s insurance carrier’s criteria for liability coverage. In keeping with Company policy for all employees, the successful applicant must also complete a test for TB, and fingerprint clearance by the Department of Justice. 

WORKING CONDITIONS:

Employee regularly works out in the field and in an office environment. Employee may be required to work flexible, evening and/or weekend hours for time-sensitive projects.

REASONING ABILITY: 

• Ability to effectively present information and respond to questions from clients, office personnel, other employees and the general public

• Ability to read, analyze and interpret manual and office documents

• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

• Ability to define problems, gather, transcribe and post data, analyze, synthesize and classify information, and draw valid conclusions where only limited standardization exists.

• Ability to work independently and with others - including other employees, clients and members of the public - in face-to-face and telephonic contexts

• Ability to multi-task, establish priorities and manage time, meet deadlines and perform duties under time constraints

• Ability to be flexible and adapt to changing work demands

• Maintain high level of concentration and attention to detail for extended periods of time

• Ability to respond effectively to sensitive inquiries or complaints

• Maintain a high level of ethical and professional standards in accordance with agency and community policy.

PHYSICAL DEMANDS:

• Ability to talk or hear in order to give and receive information and instructions.

• Ability to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls

• Ability to reach with hands and arms.

• Ability to use computer keyboard up to 50% of the day.

• Visual acuity, ability to adjust focus and peripheral vision for work on a laptop or other computer equipment.

• Lift and/or move up to 25 pounds.

• Able to use telephone, office copier, calculator, fax machine, computer printer and scanner, or other equipment as required,

This description is only intended to illustrate the duties, responsibilities and requirements for it.  It is not intended, nor should it be interpreted to describe each and every duty the employee may be required to perform.

Wellnest does not discriminate against any client, parent/guardian, employee or community member on the basis of actual or perceived ancestry, age, color, disability, gender, gender identity, gender expression, nationality, race or ethnicity, religion, sex, sexual orientation, or association with a person or group with one or more of these actual or perceived characteristics.

Due to restrictions from DHCS, Wellnest, as a health care provider, is unable to employ anyone on a DHCS exclusionary list or database. Applicants will be asked to confirm within the application process whether they are subject to an exclusion.

COMPENSATION AND BENEFITS

• Salary Range: $19.00 - $23.00 Hourly

• This position is also eligible for a prorated $2,500 bilingual Spanish differential

• Wellnest offers $10,000/year to build a personalized health benefits package from a choice of available medical, dental, and vision coverage plans, as well as an employer-paid $50,000 life insurance policy.

• Wellnest employees benefit from an employer-sponsored 401(k) company match, dollar for dollar, up to 4%, and a profit-sharing contribution benefit of up to 5%.