Language Services Jobs (NOW HIRING)

Join the MercyOne Family! We are looking to hire a Regional Coordinator Language Services.

As a Regional Coordinator of Language Services, you will be responsible for coordinating, implementing, and continuously improving language access services across MercyOne facilities to ensure equitable communication for patients with Limited English Proficiency (LEP), Deaf/Hard of Hearing individuals, and those requiring culturally responsive care. The role partners with clinical, operational, and patient experience leaders to support regulatory compliance, improve patient outcomes, and enhance patient satisfaction through high-quality interpretation and translation services

This position requires candidates to reside within Iowa and within reasonable proximity to MercyOne's geographic service area. Regular travel to MercyOne hospitals, clinics, and other locations throughout the MercyOne footprint is an essential function of the role.

Schedule:

• Full-Time 1.0 FTE (40 hours per week)

• Monday through Friday

General Requirements:

Education:

• Bachelor's degree in Healthcare Administration, Public Health, Communications, Linguistics, or a related field required. Certification in healthcare interpreting or language access (e.g., CCHI, NBCMI), preferred.

Qualifications:

• Minimum of 3 years of experience in language services, patient experience, or a related field.

• Completion of the Iowa Department of Health and Human Services (HHS) Mandatory Reporter training for Child and Dependent Adult Abuse within three (3) months of hire.

• Experience working with video remote interpreting (VRI), telephonic interpretation platforms, and electronic health record (EHR) systems such as Epic, preferred.

• Experience coordinating interpreter services or working with Limited English Proficiency (LEP) populations, preferred.

• Must be comfortable operating in a collaborative, shared leadership environment.

• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health and MercyOne.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

At MercyOne, health care is more than just a doctor's visit or a place to go when you're in need of medical attention. Our Mission is based on improving the health of our communities - that means not only when you are sick but keeping you well.

Ministry/Facility Information:

MercyOne Central Iowa sets the standard for personalized and radically convenient care in the Des Moines metro area and surrounding counties.

MercyOne Des Moines Medical Center, founded by the Sisters of Mercy in 1893, is the longest continually operating hospital in Des Moines and Iowa's largest medical center, with 802 beds available. The hospital is one of the Midwest's largest referral centers. With more than 7,000 colleagues and a medical staff of almost 1,500 physicians and allied health professionals, MercyOne Central Iowa is one of Iowa's largest employers.

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.

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Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.