Job Summary:
ICON plc is a world-leading healthcare intelligence and clinical research organization. The IT Operations Manager (Labs) will serve as the point of contact between Labs and Digital Customer Operations, coordinating IT-related changes and ensuring reliable IT support for lab operations.
Responsibilities:
• Coordinate and manage IT-related changes across the labs.
• Work closely with the End User Services team, as well as Networks and Core IT teams.
• Oversee IT projects and manage multiple IT initiatives effectively.
• Maintain strong communication and relationship management with Labs as a trusted IT point of contact.
Qualifications:
Required:
• Bachelor’s degree in information technology, or a related field is preferred, with relevant experience across end user support / networks / labs support
• Experience in overseeing IT projects
• Strong organizational and project management skills, with the ability to manage multiple IT projects and prioritize effectively
• Good technical background across end user services, networks, labs
• Excellent communication and interpersonal skills, with a collaborative approach to working with cross-functional teams and stakeholders.
• Relationship management is a key aspect of this role, being a trusted IT point of contact for Labs
• Position will require up to 50% travel.
• Proactive and adaptable, gaining a deep understanding of the business operations of the labs, to ensure successful delivery of IT solutions where business needs are met
Company:
Since our foundation in Dublin, Ireland in 1990, our mission has been to help our clients to accelerate the development of drugs and devices that save lives and improve quality of life. Founded in 1990, the company is headquartered in Dublin, IRL, with a team of 10001+ employees. The company is currently Late Stage.