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Laboratory Customer Service Manager Jobs (NOW HIRING)

Hobby Lobby Careers

Customer Service Manager

Harahan, LA · On-site

$15.75 - $16.75/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

Hobby Lobby Careers

Customer Service Manager

Sacramento, CA · On-site

$20.15 - $21.15/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

Amwaste

Customer Service Manager

West Point, GA · On-site

Customer Service Manager Company Overview: Amwaste LLC is a growing company in the Waste Services Industry, dedicated to providing exceptional service and innovative solutions to our clients. We are ...

Hobby Lobby Careers

Customer Service Manager

Marysville, WA · On-site

$20.15 - $21.15/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

Hobby Lobby Careers

Customer Service Manager

O Fallon, MO · On-site

$20.15 - $21.15/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

Hobby Lobby

Customer Service Manager

Parker, CO · On-site

$20.15 - $21.15/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

ABRA

Customer Service Manager

Minot, ND · On-site

The Customer Service Manager contributes directly to customer satisfaction, repair capture, and overall center performance while upholding Buller Automotive's mission, values, and commitment to ...

Hobby Lobby

Customer Service Manager

O Fallon, MO · On-site

$20.15 - $21.15/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

Transdev

Customer Service Manager

Baltimore, MD · On-site

Customer Service Manager Transdev is looking for a Customer Service Manager in Baltimore, MD to oversee the day-to-day operations of the Customer Service department, monitor agent activities, adjust ...

Hobby Lobby

Customer Service Manager

Petoskey, MI · On-site

$16 - $17/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

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How much do laboratory customer service manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for laboratory customer service manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

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Infographic showing various Laboratory Customer Service Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Laboratory Customer Service Representative

Lake Success, NY • On-site

UnitedHealth Group
Insurance Services • 10K+ employees
Learn more about UnitedHealth Groupexternal

$17.50 - $23.75/hr

Full-time

Retirement

Re-posted 9 days ago

UnitedHealth Group rating

7.6

Company rating: 7.6 out of 10

Based on 146 frontline employees who took The Breakroom Quiz

Job description

This position is Onsite. Our office is located at 2800 Marcus Ave, Ste 103, Lake Success, NY 11042.
Optum NY, is seeking a Laboratory Customer Service Representative to join our team in Lake Success, NY. Optum is a clinician-led care organization that is changing the way clinicians work and live.
As a member of the Optum Care Delivery team, you'll be an integral part of our vision to make healthcare better for everyone.
At Optum, you'll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.
The Laboratory Customer Service Representative serves as a key point of contact for clients, healthcare providers, and internal teams. This role is responsible for managing high-volume incoming calls, coordinating specimen logistics and processing, resolving customer issues, and ensuring accurate documentation while delivering exceptional customer service in a fast-paced laboratory environment.
This position is full time, Monday - Friday. Employees are required to have flexibility to work any of our normal business hours of 9:00 am - 5:00 pm EST / Eastern Standard Time. It may be necessary, given the business need, to work occasional overtime or weekends.
We offer up to 12 weeks of on-the-job training. The hours of training will be aligned with your schedule.
Primary Responsibilities:
  • Accurately and efficiently manage a high volume of incoming calls from reference labs and healthcare providers
  • Provide accurate, valid, and complete information regarding laboratory services, test requirements, specimen status, and results
  • Coordinate logistics for specimen pickups, including scheduling, routing, and resolving transportation issues
  • Perform or support specimen processing activities, ensuring compliance with laboratory protocols and quality standards
  • Troubleshoot and resolve issues related to specimen handling, labeling, processing, and transport
  • Handle customer complaints professionally, offering appropriate solutions and alternatives within established timelines
  • Document all customer interactions clearly and accurately in applicable systems; ensure proper follow-up when required
  • Maintain strict adherence to laboratory policies, procedures, and regulatory requirements
  • Demonstrate the ability to multi-task across multiple systems and responsibilities in a fast-paced environment
  • Collaborate with laboratory staff, couriers, and other departments to ensure seamless operations

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
  • High School Diploma / GED OR equivalent experience
  • Must be 18 years of age OR older
  • 1+ years of customer service experience with using phones and computers as primary job tools
  • Experience with Windows computer applications, which includes the ability to learn new and complex computer system applications
  • Ability to work onsite at 2800 Marcus Ave, Ste 103, Lake Success, NY 11042
  • Ability to work any of our full time (37.5 hours / week), shift schedules during our normal business hours of 9:00 am - 5:00 pm EST / Eastern Standard Time from Monday - Friday, including the flexibility to work occasional overtime or weekends given the business need

Preferred Qualifications:
  • 1+ years of laboratory-related experience
  • Knowledge of medical laboratory operations and specimen processing

Soft Skills:
  • Strong verbal communication and interpersonal skills
  • Ability to multi-task, prioritize workload, and manage time efficiently
  • Demonstrated problem-solving skills with the ability to think quickly and act decisively
  • Ability to follow precise directions while maintaining speed, accuracy, and efficiency
  • Strong attention to detail and organizational skills
  • Proficiency in using multiple systems and applications simultaneously

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 - $25 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
OptumCare is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
#RPO #RED

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