Customer Service Manager Location: Waterloo, Iowa Salary: $55-70K plus bonus Job Summary of the Customer Service Manager: The Customer Service Manager is responsible for overseeing the Customer ...
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Customer Service Manager Location: Waterloo, Iowa Salary: $55-70K plus bonus Job Summary of the Customer Service Manager: The Customer Service Manager is responsible for overseeing the Customer ...
Customer Service Manager
Waterloo, IA · On-site
The Customer Service Manager is responsible for overseeing the Customer Service department, leading a team to grow load count while ensuring the company delivers the highest level of customer service ...
Customer Service Manager
Waterloo, IA · On-site
The Customer Service Manager is responsible for overseeing the Customer Service department, leading a team to grow load count while ensuring the company delivers the highest level of customer service ...
Customer Service Manager
Waterloo, IA · On-site
$55K - $70K/yr
Customer Service Manager Location: Waterloo, IA Compensation: $55,000-$70,000 annually + performance-based incentive bonus up to $40,000 annually Employment Type: Direct Hire | Full-Time | Onsite ...
Quick apply
Customer Service Manager
Waterloo, IA · On-site
$55K - $70K/yr
Customer Service Manager Location: Waterloo, IA Compensation: $55,000-$70,000 annually + performance-based incentive bonus up to $40,000 annually Employment Type: Direct Hire | Full-Time | Onsite ...
Customer Service Manager The Customer Service Manager is responsible for overseeing the Customer Service department, leading a team to grow load count while ensuring the company delivers the highest ...
Customer Service Manager The Customer Service Manager is responsible for overseeing the Customer Service department, leading a team to grow load count while ensuring the company delivers the highest ...
Customer Service Manager
Cedar Falls, IA · On-site
Customer Service Manager The Customer Service Manager is responsible for overseeing the Customer Service department, leading a team to grow load count while ensuring the company delivers the highest ...
Customer Service Manager
Cedar Falls, IA · On-site
Customer Service Manager The Customer Service Manager is responsible for overseeing the Customer Service department, leading a team to grow load count while ensuring the company delivers the highest ...
Customer Service Manager
Cedar Falls, IA · On-site
Customer Service Manager The Customer Service Manager is responsible for overseeing the Customer Service department, leading a team to grow load count while ensuring the company delivers the highest ...
Quick apply
Customer Service Manager
Cedar Falls, IA · On-site
Customer Service Manager The Customer Service Manager is responsible for overseeing the Customer Service department, leading a team to grow load count while ensuring the company delivers the highest ...
Customer Service Manager
Cedar Falls, IA · On-site
Customer Service Manager The Customer Service Manager is responsible for overseeing the Customer Service department, leading a team to grow load count while ensuring the company delivers the highest ...
Customer Service Manager
Cedar Falls, IA · On-site
Customer Service Manager The Customer Service Manager is responsible for overseeing the Customer Service department, leading a team to grow load count while ensuring the company delivers the highest ...
Customer Service Manager
Cedar Falls, IA · On-site
The Customer Service Manager provides leadership and direction for the Customer Service team while ensuring exceptional service, operational excellence, and customer satisfaction. This role partners ...
Customer Service Manager
Cedar Falls, IA · On-site
The Customer Service Manager provides leadership and direction for the Customer Service team while ensuring exceptional service, operational excellence, and customer satisfaction. This role partners ...
Customer Service Manager
Cedar Falls, IA · On-site
The Customer Service Manager provides leadership and direction for the Customer Service team while ensuring exceptional service, operational excellence, and customer satisfaction. This role partners ...
Customer Service Manager
Cedar Falls, IA · On-site
The Customer Service Manager provides leadership and direction for the Customer Service team while ensuring exceptional service, operational excellence, and customer satisfaction. This role partners ...
Customer Service Manager
Fort Dodge, IA · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Fort Dodge, IA · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Sioux City, IA · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Sioux City, IA · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Ames, IA · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Ames, IA · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Fort Dodge, IA · On-site
What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Fort Dodge, IA · On-site
What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Sioux City, IA · On-site
What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Sioux City, IA · On-site
What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Sioux City, IA · On-site
What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Sioux City, IA · On-site
What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Sioux City, IA · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Sioux City, IA · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Sioux City, IA · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Sioux City, IA · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Cedar Rapids, IA · On-site
We are hiring immediately for a full-time Customer Service Manager in Cedar Rapids, IA. As a leading industrial distributor (and Fortune 1000 company), we realize we are only as strong as our ...
Customer Service Manager
Cedar Rapids, IA · On-site
We are hiring immediately for a full-time Customer Service Manager in Cedar Rapids, IA. As a leading industrial distributor (and Fortune 1000 company), we realize we are only as strong as our ...
Laboratory Customer Service Manager information
What cities in Iowa are hiring for Laboratory Customer Service Manager jobs?
Cities in Iowa with the most Laboratory Customer Service Manager job openings:
Customer Service Manager
Waterloo, IA
Transparent Search Group
Full-time
Posted 8 days ago
Job description
Job Title: Customer Service Manager
Location: Waterloo, Iowa
Salary: $55-70K plus bonus
Job Summary of the Customer Service Manager: The Customer Service Manager is responsible for overseeing the Customer Service department, leading a team to grow load count while ensuring the company delivers the highest level of customer service possible to strengthen and enhance the growth and stability of our company. Implementation of sound marketing and customer service principles to develop and service customers in accordance with company and department quality, sales, utilization, and profit objectives, and serving as liaison between the customer and our organization.
Job Duties & Responsibilities of the Customer Service Manager:
· Lead load volume growth by developing CSR team to have a book the load and 100% communication mentality.
· Shepherd new business into production by creating buy-in with Operations stakeholders.
· Develop CSR team to create customer relationships, capture awarded load volume, and offer pricing and capacity solutions to customers to achieve targets to increase overall load volume.
· Find and implement solutions to improve service and load coverage of booked loads via Assets or WSL and know when to escalate loads to get them covered.
· Coordinate and execute the customer business transition from sales team to customer service team.
· Drive service and relationship accountability through production teams.
· Take ownership of customer satisfaction issues and follow up with problems to resolution.
· Recognize and track high-priority loads and lanes - escalate delays or problem areas as needed.
· Build and maintain 1-level-up relationships with customers.
· Mentor and develop customer service reps in an environment where they can excel.
· Research industry developments and recommend best practices for areas of improvement.
· Analyze data and reports to identity network trends and improvement and efficiency opportunities
· Attention to monthly company goals and drive team perform to achieve.
· Hold employees accountable while maintaining positive and motivated team culture.
· Create action plans to address service failure trends.
Education & Experience Requirements of the Customer Service Manager:
· Four-year college degree from an accredited institution, or equivalent preferred, but degree is not required.
· 1-3 years of experience supervising a customer service department
· Trucking industry experience a plus.
· Customer Service environment experience preferred.
· Excellent customer service skills
· Strong sales and negotiation skills
· Excellent time management and organizational skills
· Hard worker with a drive for results who can persevere in the face of resistance or setbacks
· Strong work ethic and sense of integrity; trustworthy
· Excellent verbal communication skills
· Knowledge of MS Office (Word, Excel, Outlook, PowerPoint)
· Must be able to demonstrate a proactive commitment to Warren corporate values and the success of all staff.