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Laboratory Client Services information

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$12

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$34

How much do laboratory client services jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for laboratory client services in the United States is $22.53, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $24.28 per hour, depending on experience, location, and employer.

What is a laboratory client services professional?

Laboratory Client Services refer to the team or department within a laboratory that acts as the main point of contact between the laboratory and its clients, such as healthcare providers, clinics, or hospitals. Their primary responsibilities include managing test orders, handling client inquiries, resolving issues, ensuring timely delivery of laboratory results, and maintaining strong client relationships. This role is crucial for ensuring smooth communication and high-quality service, which helps healthcare professionals provide accurate diagnoses and treatments. Laboratory Client Services staff often possess strong customer service skills and a good understanding of laboratory processes.

What skills and qualifications are needed for a laboratory client services professional?

To excel in Laboratory Client Services, strong organizational skills, attention to detail, and a background in laboratory procedures or life sciences are essential, often supported by an associate’s or bachelor’s degree. Familiarity with laboratory information systems (LIS), specimen management software, and data entry tools is typically required. Excellent communication, problem-solving abilities, and a customer service mindset help professionals efficiently handle client inquiries and resolve issues. These skills are crucial for ensuring accurate test processing, timely client support, and maintaining high standards of laboratory service quality.

What challenges do laboratory client services professionals face, and how can they be managed?

Laboratory Client Services professionals often encounter challenges such as managing high volumes of client inquiries, ensuring timely and accurate communication between laboratory staff and clients, and resolving issues related to sample processing or test results. Effective time management, strong organizational skills, and attention to detail are essential to handle these demands. Building collaborative relationships with both internal laboratory teams and external clients can help streamline workflows and foster trust, making it easier to address concerns promptly and ensure high-quality service.

What is the difference between Laboratory Client Services vs Laboratory Technicians?

AspectLaboratory Client ServicesLaboratory Technicians
CredentialsTypically requires a bachelor's degree in life sciences or related fieldOften requires an associate degree or certification in laboratory technology
Work EnvironmentCustomer-facing, administrative, and support roles within labs or healthcare settingsHands-on, technical work in laboratory settings performing tests and analyses
Employer & Industry UsageUsed in hospitals, diagnostic labs, and biotech companies for client communication and supportPrimarily in clinical, research, or industrial labs conducting tests and experiments

Laboratory Client Services focuses on client communication, scheduling, and support, often requiring a background in life sciences and customer service skills. Laboratory Technicians perform technical testing and analysis within labs, requiring technical certifications or degrees. While both roles are essential in laboratory settings, they differ in responsibilities, credentials, and work environment.

More about Laboratory Client Services jobs

What job categories do people searching Laboratory Client Services jobs look for?

The top searched job categories for Laboratory Client Services jobs are:

Laboratory Client Services jobs near you
Infographic showing various Laboratory Client Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $46,864 per year, or $22.5 per hour.

Laboratory Client Services Specialist (Full-Time, Days)

Rochester Regional Health

Campus, IL • On-site

$19 - $25.50/hr

Full-time

Re-posted 11 days ago

Rochester Regional Health rating

7.3

Company rating: 7.3 out of 10

Based on 218 frontline employees who took The Breakroom Quiz

307th of 888 rated healthcare providers

Job description

Job Title: Laboratory Client Services Specialist
Department: Client Services
Location: Hybrid - Remote & at Riedman Campus | 100 Kings Highway S. Rochester, NY 14617
Hours Per Week: 40
Schedule: Monday - Friday, 8-hour shifts, 7:00a - 3:30p, weekend rotation

SUMMARY

The Laboratory Client Services Specialist provides support to and assists the client services technologists with the responsibility of receiving client services requests and complaints and then channeling these requests/complaints to the proper area of the Clinical Laboratory. This person will quickly and accurately identify and assess customer issues and resolve issues in real time, i.e. answer result inquires and requests for supplies. Independent judgment necessary.

RESPONSIBILITIES:

  • Handles communication with clients and customers paying special attention to customer service standards taught by establishing rapport relating to the customer in a polite, positive and courteous manner.

  • Responsible for follow-up work needed for resolving and closing issues.

  • Answers telephone inquiries for results, accesses LIS, and provides the results in a timely and accurate professional manner.

  • Accepts telephone requests for specimen containers, forms, supplies, etc.; routes requests to proper party for filling.

  • Assists in coordinating stat request pickups by stat couriers as needed.

  • May assist with problem requisition resolution as directed by the Supervisor. Calls offices for clarification of tests or notification of misdraws, recalling the patient when appropriate and assuring the proper paperwork will be awaiting the patient upon their return to the PSCs.

  • Initiates "call reports" for the appropriate departments for education and to prevent repeat errors. Submits appropriate errors to Dr. Quality program by instigating an event report for further follow up.
    Clerical Duties

  • Assists with filing of requisitions, separating reports and scanning documents into imaging system Calling or faxing and documenting call activities for all protimes, and positive throat, wound, and STD cultures and other results as requested.

  • Maintains proficiency in all technical applications (system knowledge).

  • Additional Duties and Responsibilities as requested by Supervisor or Sr. Manager.

  • Complies with current department and hospital policies and procedures.

PREFERRED QUALIFICATIONS:

  • AAS in a related Science with one-year relevant lab experience preferred OR a HS degree with 4-6 years previous clinical lab experience with increasing relevant customer service experience preferred

  • Excellent data entry and computer skills necessary

  • Knowledge of LIS and equivalent relevant lab experience considered

EDUCATION:

LICENSES / CERTIFICATIONS:

PHYSICAL REQUIREMENTS:

M - Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects; Requires frequent walking, standing or squatting.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee's physician or delegate will be considered for accommodations.

PAY RANGE:

$19.00 - $25.50

CITY:

Rochester

POSTAL CODE:

14617

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

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