ZipRecruiter

Log In

1

Laboratory Client Services Jobs (NOW HIRING)

previous pagenext page

Showing results 21-40

All JobsHealthcare JobsMedical Research JobsClinical Laboratory Technician JobsLaboratory Client Services Jobs

Laboratory Client Services information

See salary details

$12

$22

$34

How much do laboratory client services jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for laboratory client services in the United States is $22.53, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $24.28 per hour, depending on experience, location, and employer.

What is a laboratory client services professional?

Laboratory Client Services refer to the team or department within a laboratory that acts as the main point of contact between the laboratory and its clients, such as healthcare providers, clinics, or hospitals. Their primary responsibilities include managing test orders, handling client inquiries, resolving issues, ensuring timely delivery of laboratory results, and maintaining strong client relationships. This role is crucial for ensuring smooth communication and high-quality service, which helps healthcare professionals provide accurate diagnoses and treatments. Laboratory Client Services staff often possess strong customer service skills and a good understanding of laboratory processes.

What skills and qualifications are needed for a laboratory client services professional?

To excel in Laboratory Client Services, strong organizational skills, attention to detail, and a background in laboratory procedures or life sciences are essential, often supported by an associate’s or bachelor’s degree. Familiarity with laboratory information systems (LIS), specimen management software, and data entry tools is typically required. Excellent communication, problem-solving abilities, and a customer service mindset help professionals efficiently handle client inquiries and resolve issues. These skills are crucial for ensuring accurate test processing, timely client support, and maintaining high standards of laboratory service quality.

What challenges do laboratory client services professionals face, and how can they be managed?

Laboratory Client Services professionals often encounter challenges such as managing high volumes of client inquiries, ensuring timely and accurate communication between laboratory staff and clients, and resolving issues related to sample processing or test results. Effective time management, strong organizational skills, and attention to detail are essential to handle these demands. Building collaborative relationships with both internal laboratory teams and external clients can help streamline workflows and foster trust, making it easier to address concerns promptly and ensure high-quality service.

What is the difference between Laboratory Client Services vs Laboratory Technicians?

AspectLaboratory Client ServicesLaboratory Technicians
CredentialsTypically requires a bachelor's degree in life sciences or related fieldOften requires an associate degree or certification in laboratory technology
Work EnvironmentCustomer-facing, administrative, and support roles within labs or healthcare settingsHands-on, technical work in laboratory settings performing tests and analyses
Employer & Industry UsageUsed in hospitals, diagnostic labs, and biotech companies for client communication and supportPrimarily in clinical, research, or industrial labs conducting tests and experiments

Laboratory Client Services focuses on client communication, scheduling, and support, often requiring a background in life sciences and customer service skills. Laboratory Technicians perform technical testing and analysis within labs, requiring technical certifications or degrees. While both roles are essential in laboratory settings, they differ in responsibilities, credentials, and work environment.

More about Laboratory Client Services jobs

What job categories do people searching Laboratory Client Services jobs look for?

The top searched job categories for Laboratory Client Services jobs are:

Laboratory Client Services jobs near you
Infographic showing various Laboratory Client Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $46,864 per year, or $22.5 per hour.

Laboratory Client Support Technician

ARUP Laboratories

Salt Lake City, UT • On-site

$18.30/hr

Full-time

Re-posted 12 days ago

ARUP Laboratories rating

7.5

Company rating: 7.5 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

64th of 120 rated laboratories

Job description

Schedule:
Tuesday - Saturday (40 hrs/wk)
12:00 PM - 8:30 PM
Training Schedule: (8 weeks)
Monday - Friday
9:00 AM - 5:30 PM
Department: ID Processing - 620
*Hourly rate is an estimate only which includes shift differential for nights, evenings, or weekend shifts. Overall hourly rates will vary based on schedule.
Primary Purpose:
The Lab Client Support Technician provides technical and preanalytic support services for a designated division of technical operations and clients. Contact clients with specimen information such as specimen integrity, volume, test clarification, and missing specimens. Provides a supportive link between customers and all other areas of the company. Must complete and demonstrate department-specific training and competency within 6 months. College level courses in medical terminology, biology, communications or related life sciences is preferred.
About ARUP:
ARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah and its Department of Pathology. Based in Salt Lake City, Utah.
ARUP proudly hires top talent to create a work environment of diversity, professional growth and continuous development. Our workforce is committed to the important service we provide to over one million patients each month. We always strive for excellence and have a strong desire to have involvement with the advances in medicine and the role laboratory services plays within each patient's life. We never forget that there is a patient behind every specimen we receive.
We are looking for individuals who want to contribute to ARUP's culture of accountability, integrity, service, and excellence. Consider joining our dynamic team.
Essential Functions:
Understands appropriate collection, handling, and transportation of specimens.
Accurately processes specimens according to established departmental procedures. May include specimen triaging, routing, and storing.
Evaluates specimens for acceptability and follows the appropriate procedures for specimens that do not meet acceptance criteria. Initiates problem resolution.
Processes requests for add on testing.
Develops proficiency with laboratory information systems including ANSR, ESP, IMS, Millennium, MasterControl, LMS, CRM, and eExcept.
Receives and initiates telephone calls to/from customers and laboratories in a timely and courteous manner. May provide verified test results available in the LIS, as requested, to authenticated individuals.
Provides education, guidance, and troubleshooting to customers regarding available resources, testing and application utility.
Maintains competency on pre-analytic equipment, maintenance and operation as needed for department support.
Maintains work area. Cleans bench tops and equipment as needed and daily at the end of the work shift. Documents cleaning and maintenance as required.
Serves as a liaison between technical sections and customers.
Builds and maintains customer relationships throughout all communications while providing a positive, professional and empathetic understanding.
Documents customer communications, resolutions, issues, and appropriate follow-up.
Other duties as defined.
Physical and Other Requirements:
Stooping: Bending body downward and forward by bending spine at the waist.
Reaching: Extending hand(s) and arm(s) in any direction.
Mobility: The person in this position needs to occasionally move between work sites and inside the office to access file cabinets, office machinery, etc.
Communicate: Frequently communicate with others.
PPE: Biohazard laboratory environment that requires use of personal protective equipment in accordance with CDC and OSHA regulations and company/departmental policies.
ARUP Policies and Procedures: To conduct self in compliance with all ARUP Policies and Procedures.
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
Fine Motor Control: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.
Vision: Having close, far, and peripheral visual acuity to perform a variety of tasks such as make general observations of depth and distance.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

What ARUP Laboratories employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply