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Laboratory Client Services Jobs (NOW HIRING)

NEW ENGLAND TESTING LAB INC

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Client Services Representative

West Warwick, RI · On-site

$40K - $50K/yr

Maintain working knowledge of environmental laboratory services, regulatory programs, QA/QC requirements, analytical methods, and reporting standards * Support client onboarding, project planning ...

NEW ENGLAND TESTING LAB INC

Be Seen First

Client Services Representative

West Warwick, RI · On-site

$40K - $50K/yr

Maintain working knowledge of environmental laboratory services, regulatory programs, QA/QC requirements, analytical methods, and reporting standards * Support client onboarding, project planning ...

SGS

Director, Client Services

North Sioux City, SD · On-site

Support laboratory to define priorities and development needs based on upcoming client needs and/or ... Experience in Service Industry Required Additional Information SGS is an Equal Opportunity Employer ...

PathGroup

Client Services Representative

Brunswick, GA · On-site

$14.50 - $19.75/hr

Client Services Representative The Client Services Representative anticipates, recognizes, and ... Maintain patient and laboratory confidentiality and data security * Document all calls on customer ...

Monarch Diagnostics

Client Services / Reception

Irvine, CA · On-site

$16 - $21.25/hr

Our laboratory performs high complexity toxicology and molecular testing and are preparing to expand - that means we need YOU! We at Monarch Diagnostics are looking for a Client Service ...

PathGroup

Client Services Representative

Brunswick, GA · On-site

$14.50 - $19.75/hr

Job Summary The Client Services Representative anticipates, recognizes, and meets the need of ... Maintain patient and laboratory confidentiality and data security * Document all calls on customer ...

PathGroup

Client Services Representative

Brunswick, GA · On-site

$14.50 - $19.75/hr

Job Summary The Client Services Representative anticipates, recognizes, and meets the need of ... Maintain patient and laboratory confidentiality and data security * Document all calls on customer ...

Compass Group

CLIENT SERVICES MANAGER

Tucker, GA · On-site

$70K - $85K/yr

CLIENT SERVICES MANAGER Salary: $70,000 - $85,000 Other Forms of Compensation: Up to 5% Bonus, Cell ... Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management ...

ALS

Client Services Account Manager

Reno, NV

Deliver exceptional client service by providing accurate information on analytical methods, quality ... Coordinate and track specific client projects within the laboratory to ensure turnaround time ...

Compass Group

CLIENT SERVICES MANAGER

Tucker, GA · On-site

$70K - $85K/yr

CLIENT SERVICES MANAGER Salary: $70,000 - $85,000 Other Forms of Compensation: Up to 5% Bonus, Cell ... Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management ...

Medical Metrics

Client Services Manager

Houston, TX · On-site

Medical Metrics Inc. (MMI) is a fast-growing, independent imaging core laboratory based in Houston ... The Client Services Manager (CSM) is MMI's primary point of contact for client relationship ...

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Laboratory Client Services information

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$12

$22

$34

How much do laboratory client services jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for laboratory client services in the United States is $22.53, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $24.28 per hour, depending on experience, location, and employer.

What is a laboratory client services professional?

Laboratory Client Services refer to the team or department within a laboratory that acts as the main point of contact between the laboratory and its clients, such as healthcare providers, clinics, or hospitals. Their primary responsibilities include managing test orders, handling client inquiries, resolving issues, ensuring timely delivery of laboratory results, and maintaining strong client relationships. This role is crucial for ensuring smooth communication and high-quality service, which helps healthcare professionals provide accurate diagnoses and treatments. Laboratory Client Services staff often possess strong customer service skills and a good understanding of laboratory processes.

What skills and qualifications are needed for a laboratory client services professional?

To excel in Laboratory Client Services, strong organizational skills, attention to detail, and a background in laboratory procedures or life sciences are essential, often supported by an associate’s or bachelor’s degree. Familiarity with laboratory information systems (LIS), specimen management software, and data entry tools is typically required. Excellent communication, problem-solving abilities, and a customer service mindset help professionals efficiently handle client inquiries and resolve issues. These skills are crucial for ensuring accurate test processing, timely client support, and maintaining high standards of laboratory service quality.

What challenges do laboratory client services professionals face, and how can they be managed?

Laboratory Client Services professionals often encounter challenges such as managing high volumes of client inquiries, ensuring timely and accurate communication between laboratory staff and clients, and resolving issues related to sample processing or test results. Effective time management, strong organizational skills, and attention to detail are essential to handle these demands. Building collaborative relationships with both internal laboratory teams and external clients can help streamline workflows and foster trust, making it easier to address concerns promptly and ensure high-quality service.

What is the difference between Laboratory Client Services vs Laboratory Technicians?

AspectLaboratory Client ServicesLaboratory Technicians
CredentialsTypically requires a bachelor's degree in life sciences or related fieldOften requires an associate degree or certification in laboratory technology
Work EnvironmentCustomer-facing, administrative, and support roles within labs or healthcare settingsHands-on, technical work in laboratory settings performing tests and analyses
Employer & Industry UsageUsed in hospitals, diagnostic labs, and biotech companies for client communication and supportPrimarily in clinical, research, or industrial labs conducting tests and experiments

Laboratory Client Services focuses on client communication, scheduling, and support, often requiring a background in life sciences and customer service skills. Laboratory Technicians perform technical testing and analysis within labs, requiring technical certifications or degrees. While both roles are essential in laboratory settings, they differ in responsibilities, credentials, and work environment.

More about Laboratory Client Services jobs

What job categories do people searching Laboratory Client Services jobs look for?

The top searched job categories for Laboratory Client Services jobs are:

Laboratory Client Services jobs near you
Infographic showing various Laboratory Client Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $46,864 per year, or $22.5 per hour.

Client Services Coordinator

Ammon Analytical Laboratory LL

Linden, NJ • On-site

$18.50 - $24.25/hr

Full-time

Re-posted 27 days ago

Job description

Job Summary: The Client Service Coordinator completes administrative customer service duties in the laboratory, ensuring highest quality customer service by performing the following duties.
Duties & Responsibilities:
  • Answer incoming calls and transfer to appropriate personnel in a courteous, articulate and timely manner
  • Responsible for handling inquiries from company clients and resolving issues as efficiently as possible
  • Reviewing and distributing company documents and correspondence to designated clients and/or department
  • Recording all client inquiries, requests and concerns into company database , and reviewing database for unresolved customer services tasks
  • Responsible for assisting all laboratory staff with clerical and administrative needs such as copying, faxing, mailing etc.
  • Review and pack results to be mailed, fax or sent via electronic communication
  • Back up for company receptionist
  • Other duties as requested

HOURS: MONDAY - FRIDAY 11AM - 7PM WITH ROTATING HOLIDAYS
Requirements
Education and Experience:
  • Associates in business administration, or equivalent education and experience
  • Minimum 3 years customer/client service experience in an office setting
  • Experience working in medical office or laboratory preferred
  • Computer proficiency, including Microsoft Word, Excel and Outlook

Required Knowledge, Skills and Abilities:
  • Ability to function in fast-paced environment and maintain operational quality
  • MUST be organized and be able to work independently and as part of a team
  • Effectively complete tasks in the most efficient and accurate manner
  • Ability to maintain confidentiality
  • Demonstrated professionalism
  • Proven ability to provide high level customer service including problem resolution.
  • Strong client service orientation
  • Strong organizational, time management and follow-up skills
  • Proficient with standard office equipment

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