Lab Associate Jobs in Springfield, MA (NOW HIRING)

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

At The Hartford, our Risk Services organization exists to help people and businesses thrive by working directly with customers to assess risk, improve resilience, and deliver practical risk mitigation solutions that make a measurable difference. We partner with customers throughout their lifecycle to identify exposures, reduce losses, and strengthen operational performance-combining consultative expertise, technology enabled risk solutions, and data driven insights to improve outcomes before and after a loss. By integrating risk assessment, prevention, and recovery with the broader insurance experience, we help customers protect what matters most while building trust, long-term value, and sustainable advantages for both our customers and our enterprise.

As a Risk Engineering Laboratory Technologist is responsible for supporting Industrial Hygiene equipment operations, forensic evidence operations, laboratory logistics, shipping, training support, and technical activities. This role performs work under the guidance of laboratory staff while developing technical proficiency in equipment maintenance, evidence handling, laboratory systems, quality procedures, and customer support.

This role will have a 100% in office work schedule, with an expectation of working in an office (Hartford, CT) 5 days a week.

Responsibilities:

• Maintain computer records tracking Industrial Hygiene sampling equipment, forensic evidence, inventory, chain of custody documentation, and scheduling future use.
• Verify detailed instructions and perform Industrial Hygiene equipment inspection, calibration verification, function checks, and basic troubleshooting.
• Validate equipment operation upon return and utilize computer software to download, review, and maintain instrument data.
• Verify shipments for contents, completeness, and accuracy.
• Move heavy shipping containers (20-40 pounds typical, 100 pounds maximum) frequently to/from floor, bench top, and storage shelves.
• Prepare field sampling media for use in the field, including filter preparation, weighing, and cassette assembly under the direction of chemists and laboratory staff.
• Establish and maintain inventory of sampling media, laboratory supplies, shipping materials, and equipment needed to support laboratory operations.
• Interface with and support professional chemists, industrial hygienists, engineers, claims professionals, and external business partners with limited supervision.
• Assist with forensic engineering activities, including evidence receipt, documentation, organization, storage, shipment, retention, disposition, and chain of custody tracking.
• Preliminary triage of forensic evidence for engineering that requires, photos, documentation, and notes.
• Prepare, maintain, and track forensic evidence in accordance with laboratory procedures, accreditation requirements, and direction from forensic engineers.
• Assist chemists by performing sample login, analytical preparation, analysis support activities, and related laboratory tasks as trained and qualified.
• Assist in the development and maintenance of training materials and provide support for equipment use and laboratory processes.
• Maintain and update Laboratory Information Management Systems (LIMS), inventory databases, equipment tracking systems, and related laboratory software platforms.
• Coordinate equipment calibration, repair, maintenance, and procurement activities with vendors and laboratory personnel.
• Support the domestic and international shipment of laboratory equipment, forensic evidence, and hazardous materials in accordance with applicable regulations and company procedures.
• Support laboratory accreditation requirements, quality assurance and quality control (QA/QC) programs, standard operating procedures (SOPs), and chemical hygiene plans.
• Perform routine administrative duties including inventory management, invoicing support, procurement support, record retention, and filing.
• Communicate with internal and external customers regarding equipment shipments, evidence status, inventory needs, and operational support requests.
• Participate in laboratory improvement initiatives focused on efficiency, process standardization, automation, and customer service.
• Maintain compliance with laboratory safety protocols and procedures.

Qualifications:

• 2+ years working in a laboratory, technical, logistics, industrial hygiene, manufacturing, engineering support, or similar environment.
• Associate's degree or Bachelor's degree in physical science, chemistry, engineering technology, industrial hygiene, laboratory sciences, logistics, or a related discipline preferred. Equivalent education and relevant experience will be considered.
• Mechanical and/or electrical troubleshooting aptitude.
• Computer fluency, particularly with spreadsheets, databases, inventory systems, and laboratory software.
• Experience with Laboratory Information Management Systems (LIMS) or similar systems preferred.
• Experience handling evidence, technical equipment, inventory, or regulated materials preferred.
• Working knowledge of laboratory safety protocols and procedures.
• Ability to learn calibration, troubleshooting, maintenance, and operation of laboratory and industrial hygiene equipment.
• Physical ability to stand frequently and lift items ranging from 20-100 pounds.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.
• Strong attention to detail and commitment to quality.
• Ability to work effectively with chemists, industrial hygienists, forensic engineers, vendors, and other business partners.
• Ability to follow established procedures and work with limited supervision.
• Willingness to learn new technologies, laboratory processes, and accreditation requirements.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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