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Lab Account Manager Jobs in Austin, TX (NOW HIRING)

Lab Alley

Digital Revenue Manager

Austin, TX · On-site

You are not a traditional, high-touch account manager who relies on manual, 1-on-1 phone calls ... About Lab Alley Lab Alley is making waves! We're proud to be recognized by Inc. 5000 as one of ...

Lab Alley

Digital Revenue Manager

Austin, TX · On-site +1

You are not a traditional, high-touch account manager who relies on manual, 1-on-1 phone calls ... About Lab Alley Lab Alley is making waves! We're proud to be recognized by Inc. 5000 as one of ...

Cognition

Account Based Marketer

Austin, TX · On-site

We are an applied AI lab building end-to-end software agents. We're the makers of Devin, the first ... Comfortable working cross-functionally with Sales, Account Management, and technical delivery teams ...

Catalyst Education

Account Executive

Austin, TX · Remote

$65K - $70K/yr

Account Executive Department: Sales Reports To: Regional Sales Manager Location: South Central ... lab coordinator * Experience with CRM and/or marketing automation software * Experience and ...

Graphcore

Senior Lab Technician

Austin, TX

$18.75 - $25/hr

Ability to work independently and manage multiple priorities. Preferred * Experience in a startup ... Our benefits include medical, dental and vision coverage, Flexible Spending Accounts (FSAs), Health ...

Graphcore

Senior Lab Technician

Austin, TX · On-site

$18.75 - $25/hr

Ability to work independently and manage multiple priorities. Preferred * Experience in a startup ... Our benefits include medical, dental and vision coverage, Flexible Spending Accounts (FSAs), Health ...

Car Body Lab

Mobile Collision Combo Tech

Austin, TX

Service Center CBL-Austin Car Body Lab - Mobile Auto Body Repair Technician Car Body Lab is seeking ... Opportunities to grow into supervisory or territory manager roles. * Paid Vacation & Holidays ...

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Lab Account Manager information

See Austin, TX salary details

$29.2K

$65.2K

$105.1K

How much do lab account manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for lab account manager in Austin, TX is $65,238.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $77,800.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Lab Account Managers when balancing client needs with laboratory capabilities?

Lab Account Managers often navigate the challenge of aligning client expectations with the laboratory’s technical capabilities and capacity. This requires clear communication and active problem-solving, especially when clients request services outside the lab’s standard offerings or tight turnaround times. Success in this role involves understanding both the scientific aspects and business priorities, ensuring clients receive accurate information about feasibility and timelines. Building strong internal relationships with lab technicians and management also helps resolve challenges efficiently.

What is a Lab Account Manager?

A Lab Account Manager is a professional responsible for managing relationships between a laboratory and its clients or accounts. They serve as the main point of contact, ensuring clients' needs are met, coordinating laboratory services, and overseeing project timelines and deliverables. Lab Account Managers also handle inquiries, provide technical support, and help drive business growth by identifying new opportunities with existing or potential clients. Their role often requires a blend of scientific knowledge and strong communication and organizational skills.

What are the key skills and qualifications needed to thrive as a Lab Account Manager, and why are they important?

To thrive as a Lab Account Manager, you need a solid background in life sciences or laboratory operations, often supported by a relevant degree and experience in account management or sales. Familiarity with CRM software, laboratory information systems (LIS), and product knowledge related to lab equipment or services is typically required. Strong interpersonal, negotiation, and problem-solving skills distinguish top performers in this role. These competencies ensure effective client relationship management, driving business growth and customer satisfaction in highly technical environments.
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Lab Account Manager jobs near you
Digital Account Manager - Life Sciences

Digital Account Manager - Life Sciences

Thermo Fisher Scientific

Austin, TX

Full-time

Retirement

Posted 6 days ago

Thermo Fisher Scientific rating

7.7

Company rating: 7.7 out of 10

Based on 419 frontline employees who took The Breakroom Quiz

199th of 535 rated manufacturers

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Job description:

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

The Digital Account Manager will leverage product features, benefits, and a solid understanding of scientific techniques and applications, alongside strong soft selling skills to follow up and qualify leads, initiate and close sales, and promote company products and services in support of achieving or exceeding assigned growth targets. This individual will manage in-bound inquiries and cultivate customer relationships at assigned accounts, anticipate evolving needs, and serve as a trusted partner to deliver an outstanding customer experience at pre-identified accounts within North America.

This role requires an on-site presence at our 2130 Woodward Street location in Austin, Texas. Please note that relocation assistance is not available for this position at this time.

Responsibilities

  • Become an expert in specific Biosciences (BID) product portfolios.
  • Respond positively to and expeditiously process all incoming inquiries, email, and meeting requests from customers.
  • Provide a high level of customer service excellence to assist customers digitally through various forms of technology remotely.
  • Triage and troubleshoot customer needs and ensure the customer is directed to the appropriate company resource.
  • Facilitate the information flow between customers, sales reps/account managers, technical sales specialists, customer service and technical services.
  • Provide quotes, pricing and promotions to customers based on their unique needs.
  • Log opportunities in Salesforce.com.

Education

  • Bachelor’s Degree in a Life Sciences field is required

Experience

  • Requires a minimum of 0-1 years related work experience (i.e. customer services, telephone experience).
  • Wet lab experience strongly preferred
  • Demonstrated proficiency with computer applications, including MS Word, Excel, Outlook, PowerPoint, or like programs. Salesforce a plus.
  • Knowledge of life sciences and workflows or ands-on laboratory experience in a research lab setting, particularly in the area of genomics is desired.
  • Experiences in remote selling (phone or digital) and customer consultation is desired.

Knowledge, Skills, Abilities

  • General knowledge of the assigned product portfolio and/or customer segment required.
  • Can communicate in English
  • Practical understanding of the sales process & buying cycle.
  • Must possess strong interpersonal skills, positive demeanor, and have the professional mannerisms to hold oneself in any customer situation.
  • Must be detail oriented, excellent communicator, self and highly motivated, and work effectively in a multi-task environment.
  • Minimal travel may be required (up to 5%).

We offer competitive salary, an annual incentive bonus plan, 401K with company match up to 5%, tuition reimbursement, and a range of other employee benefits!

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000 colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

What Thermo Fisher Scientific employees say

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