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Lab Account Manager Jobs in Pennsylvania (NOW HIRING)

Ortho Clinical Diagnostics

... lab to clinic. Our culture puts our team members first and prioritizes actions that support ... The Account Manager, CL/TM is a front-line, customer-facing, quota-carrying role responsible for ...

Micro Typing Systems

... lab to clinic. Our culture puts our team members first and prioritizes actions that support ... The Account Manager, CL/TM is a front-line, customer-facing, quota-carrying role responsible for ...

Solenis

$80K - $118K/yr

This position combines account management, consultative selling, and technical service to create ... lab or the field, consider joining our team. Solenis is proud to be an Equal Opportunity ...

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Lab Account Manager information

What is a lab account manager?

A Lab Account Manager is a professional responsible for managing relationships between a laboratory and its clients or accounts. They serve as the main point of contact, ensuring clients' needs are met, coordinating laboratory services, and overseeing project timelines and deliverables. Lab Account Managers also handle inquiries, provide technical support, and help drive business growth by identifying new opportunities with existing or potential clients. Their role often requires a blend of scientific knowledge and strong communication and organizational skills.

What are the key skills and qualifications needed to thrive as a lab account manager?

To thrive as a Lab Account Manager, you need a solid background in life sciences or laboratory operations, often supported by a relevant degree and experience in account management or sales. Familiarity with CRM software, laboratory information systems (LIS), and product knowledge related to lab equipment or services is typically required. Strong interpersonal, negotiation, and problem-solving skills distinguish top performers in this role. These competencies ensure effective client relationship management, driving business growth and customer satisfaction in highly technical environments.

What are some common challenges faced by lab account managers when balancing client needs with laboratory capabilities?

Lab Account Managers often navigate the challenge of aligning client expectations with the laboratory’s technical capabilities and capacity. This requires clear communication and active problem-solving, especially when clients request services outside the lab’s standard offerings or tight turnaround times. Success in this role involves understanding both the scientific aspects and business priorities, ensuring clients receive accurate information about feasibility and timelines. Building strong internal relationships with lab technicians and management also helps resolve challenges efficiently.

What are popular job titles related to Lab Account Manager jobs in Pennsylvania?

For Lab Account Manager jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching Lab Account Manager jobs in Pennsylvania look for?

The top searched job categories for Lab Account Manager jobs in Pennsylvania are:

What cities in Pennsylvania are hiring for Lab Account Manager jobs?

Cities in Pennsylvania with the most Lab Account Manager job openings:

Lab Account Manager jobs near you

Internal Account Manager

Quest Diagnostics

Pittsburgh, PA • On-site

$44K/yr

Full-time

Re-posted 12 hours ago

ExamOne rating

6.6

Company rating: 6.6 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

96th of 120 rated laboratories

Job description


We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information, and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact, and a clear dedication to service. It's about providing clarity and hope.
The Internal Account Manager (IAM) will be responsible for driving sales through lead generation, upsells and total territory growth of laboratory diagnostic services to accounts within an assigned territory through tele-sales as well as occasional in person visits. The IAM will be aligned with specific Sales Director geographic territories. The IAM will partner with specific Account Executives in growing the business. The Internal Account Manager's book of business typically consists of accounts with up to $2,000 in monthly revenue.
This is a hybrid role requiring the associate work three days per week in the lab (within the Pittsburgh market).
Responsibilities
  • Develop and implement sales plan to target accounts for growth in line with regional and national market strategies.
  • Manage account inquiries in a manner to minimize account attrition and negative volume variance.
  • Work with field sales staff by prospecting new business opportunities to generate high quality leads and evaluate potential growth opportunities of existing clients.
  • Analyze targeted accounts and develop recommendations to acquire their business through information collection, marketing initiatives, sales call cycle, etc.
  • Drive sales through pre-call planning, post-call analysis and follow-up.
  • Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
  • Analyze the utilization/profitability of existing accounts, then develop and execute action plans to increase these returns.
  • Educate customers on all new products and services through telemarketing.
  • Implement Integrity Selling on all sales calls; engage the "Why Quest" messaging.
  • Maintain a breadth of knowledge of all connectivity products and solutions (i.e. EMR interfaces, QDRS)
  • Develop and maintain knowledge of tests and services provided by competitors and utilize this information to solidify or enhance the Quest Diagnostics market position.
  • Field travel to build stronger relationships, develop sales/service acumen and close select leads with AEs
  • Cover Open Territories as assigned by manager.
  • Utilize SalesForce.com and complete all administrative tasks on time.
  • Ensure total compliance with all company policies and government regulations.
  • Manage other projects/responsibilities as assigned by Sales Director
  • Meet or Exceed IAM Key Performance Metrics.

Qualifications
Required Work Experience:
  • 1-3 years of experience in Healthcare/Laboratory Industry and general economics of business

Preferred Work Experience:
  • Sales experience preferred.

Skills:
  • Demonstrated solid communication skills, both oral and written
  • PC skills including knowledge of Microsoft Software

Education
  • Bachelor's Degree Preferably in Business, Marketing, or the Life Sciences. (Required)

Competencies
  • Action oriented
  • Customer Focused
  • Drive for results
  • Interpersonal savvy
  • Listening
  • Negotiating
  • Organizational agility
  • Organizing
  • Perseverance
  • Planning
  • Priority Setting
  • Time management

About the Team
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

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