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L2 Analyst Jobs (NOW HIRING)

Authority Partners

Manage and mentor L1/L2 Support Analysts - setting priorities, reviewing work quality, and supporting professional development * Conduct regular team check-ins and provide coaching on issue ...

Cascades

Process Lead L2

Eau Claire, WI · On-site

$76K - $95K/yr

Join CHRISTOPHER CHAPEK's team as a Process Lead L2 in Eau Claire, and help build a more ... Analyze manufacturing processes, identify opportunities for improvement, and implement sustainable ...

New

L2 Brands

Accounts Receivable Specialist

Hanover, PA · On-site

$19.50 - $25.75/hr

L2 Brands is hiring an Accounts Receivable Specialist to join our Finance team. What You'll Do ... analysis as needed Schedule This is a full time, hybrid position with core hours of 8am to 5pm.

L2 Brands

Accounts Receivable Specialist

Hanover, PA · On-site

$19.50 - $25.75/hr

L2 Brands is hiring an Accounts Receivable Specialist to join our Finance team. What You'll Do ... analysis as needed Schedule This is a full time, hybrid position with core hours of 8am to 5pm.

L2 Brands

Accounts Receivable Specialist

Hanover, PA · Hybrid

$19.50 - $25.75/hr

L2 Brands is hiring an Accounts Receivable Specialist to join our Finance team. What You'll Do ... analysis as needed Schedule This is a full time, hybrid position with core hours of 8am to 5pm.

Syntricate Technologies

L2 Deskside Support

Atlanta, GA · On-site

$19.50 - $24.75/hr

Syntricate Technologies is seeking an L2 Deskside Support professional to join their team. The role ... Syntricate Technologies offers quality assurance, validation, regulatory, business analysis, and ...

Bocusa

L3 QC Analyst (Associate / AVP) are primarily responsible for performing QC on cases referred from the L2 - Financial Investigation Unit (FIU) Team, other LCD teams and or other departments within ...

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Oracle EBS Application Lead Support Analyst (L1/L2) Remote, Latin America

Houston, TX • On-site

Authority Partners
IT Services • 201 - 500 employees
Learn more about Authority Partnersexternal

Other

Posted 12 days ago

Job description

  • Houston, Texas

We are seeking an experienced Oracle EBS Application Support Lead to own the day-to-day delivery of L1 and L2 support operations. In this role, you will serve as the primary point of contact for the client, lead and mentor a support analyst team, own service delivery KPIs, and act as the functional escalation bridge to the L3 engineering team.
If you combine deep Oracle EBS functional knowledge with strong leadership and client communication skills - we want to hear from you!

Responsibilities
  • Manage and mentor L1/L2 Support Analysts - setting priorities, reviewing work quality, and supporting professional development
  • Conduct regular team check-ins and provide coaching on issue resolution approaches and documentation standards
  • Onboard new analysts to the client environment, ITSM tooling, and support processes
Client & Stakeholder Communication
  • Serve as the primary day-to-day contact for the client, delivering status updates, issue summaries, and escalation communications
  • Facilitate regular sync meetings with client stakeholders to review open items, priorities, and recurring issues
  • Review escalation-ready tickets and determine what moves to L3 vs. what stays at L2 with guidance
  • Collaborate with the L3 engineer on complex issues - providing business context and ensuring complete handoff documentation
  • Own the resolution feedback loop: confirm fixes are communicated to analysts and end users
KPIs & Reporting
  • Own weekly and monthly reporting on ticket volumes, SLA compliance, resolution times, and open aging items
  • Identify recurring issue patterns and drive root-cause analysis or process improvement initiatives
  • Maintain and evolve the team knowledge base based on ticket trends and lessons learned
Hands-On Support
  • Handle complex L2 tickets directly, particularly those involving multi-module data flows or SOX-sensitive processes
  • Support UAT cycles, deployments, and change management activities alongside the client team
What You Have
  • 5+ years of experience supporting Oracle EBS R12, including at least 2 years in a lead or senior support role
  • Deep functional knowledge of Oracle EBS Finance modules (AP, AR, GL) and/or Oracle Projects
  • Proven ability to manage a support team and drive service delivery outcomes
  • Strong client-facing communication skills - written and verbal, with the ability to translate technical issues for business audiences
  • Experience defining and reporting on support KPIs (SLA adherence, MTTR, ticket aging)
  • Hands-on experience with SQL for data investigation and ticket resolution support
  • Familiarity with Oracle APEX applications from a functional/support perspective
  • Experience with ITSM tools (BMC Helix, ServiceNow, Jira, or similar)
  • Knowledge of SOX compliance requirements in an Oracle EBS environment
Education
  • Bachelor's degree in Computer Science, Information Systems, or a related field - or equivalent experience
  • Most cutting-edge technologies
  • Opportunity to work with people who are at the top of their field
  • Great culture and environment
  • Referral bonus
  • Collaborative learning environment
  • Professional training
About Authority Partners

Authority Partners is a leading and global IT services company with over 28 years of experience, serving clients within the financial, healthcare, insurance, mortgage and technology sectors among many others. We are committed to building relationships with IT professionals who are dedicated, collaborative, and eager to learn and grow with us. We specialize in placement for long-term contract and permanent opportunities and helping our consultants achieve their career success.
Authority Partners is an equal opportunity employer and is committed to providing a workplace that is free from all types of discrimination, as well as from abusive or offensive behavior and harassment.

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