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L1 Support Analyst Jobs (NOW HIRING)

E-Solutions

Service Desk L1 support

Omaha, NE · On-site

$19.50 - $26.75/hr

Service Desk L1 Support User Support: Answer incoming calls, chats, and emails from users needing tech help. Incident Management: Log, track, and categorize all support requests using an IT service ...

mthree

Production Support Analyst

Manhattan, NY · On-site

Required : • Application Support Analyst • Global Environment Experience • Database manipulation in SQL • L1/L2 Support • Unix/Linux ideally with Scripting (Bash/Shell/Python) Preferred ...

Comfortsystemsusa

L2 Systems Analyst

Dallas, TX · On-site

The L2 Systems Analyst will provide second-level technical support, troubleshoot complex system and ... This role acts as an escalation point for L1 support and works closely with infrastructure ...

Comfort Systems USA

L2 Systems Analyst

Dallas, TX · On-site

The L2 Systems Analyst will provide second-level technical support, troubleshoot complex system and ... This role acts as an escalation point for L1 support and works closely with infrastructure ...

mthree

Production Support Analyst

Manhattan, NY · On-site

Required : • Application Support Analyst • Global Environment Experience • Database manipulation in SQL • L1/L2 Support • Unix/Linux ideally with Scripting (Bash/Shell/Python) • ...

Comfort Systems USA, Inc.

The L2 Systems Analyst will provide second-level technical support, troubleshoot complex system and ... This role acts as an escalation point for L1 support and works closely with infrastructure ...

Keylent Inc

Tech Lead TECHM-JOB-29904

Elk Grove, CA · On-site

$45K - $58K/yr

Keylent Inc is seeking a Tech Lead to provide L1 Support in Elk Grove, CA. The role involves Java ... Keylent provides Software Development Services in the Cloud, Analytics and Digital Transformation ...

ConfigUSA

Desktop Support L2

Mahwah, NJ · On-site

$20.25 - $25.75/hr

Handle technical escalation issues that are not resolved by level 1 Strong analytical skills to ... L1 support for Audio/Video and meeting room equipment Excellent Communication skills Essential ...

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L1 Support Analyst information

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How much do l1 support analyst jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for l1 support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What is an L1 Support Analyst?

L1 Support Analysts, also known as Level 1 Support Analysts, are front-line IT professionals responsible for handling basic technical support issues and service requests from users. They typically provide initial assessment, troubleshooting, and resolution of common problems related to software, hardware, and network connectivity. If the issue cannot be resolved at this level, L1 Support Analysts escalate the problem to higher-level support teams. Their role is critical in ensuring the smooth operation of IT systems and maintaining user satisfaction.

What skills and qualifications are needed to thrive as an L1 Support Analyst?

To thrive as an L1 Support Analyst, you need a basic understanding of IT troubleshooting, customer support principles, and often an associate degree or relevant certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and escalate issues appropriately. These skills ensure efficient resolution of user issues, high customer satisfaction, and smooth IT operations.

How does an L1 Support Analyst typically collaborate with higher-level support teams to resolve complex issues?

As an L1 Support Analyst, you are the first point of contact for users experiencing technical difficulties. When you encounter issues that are beyond your scope or require specialized expertise, you escalate them to L2 or L3 support teams. This escalation process involves documenting the problem clearly, gathering all relevant information, and communicating effectively with senior analysts to ensure a smooth handover. Strong teamwork and clear communication are essential, as your thorough initial troubleshooting and detailed documentation help higher-level teams resolve issues more efficiently and improve overall user satisfaction.

What cities are hiring for L1 Support Analyst jobs?

Cities with the most L1 Support Analyst job openings:

What states have the most L1 Support Analyst jobs?

States with the most job openings for L1 Support Analyst jobs include:

What are popular job titles related to L1 Support Analyst jobs?

For L1 Support Analyst jobs, the most frequently searched job titles are:

Infographic showing various L1 Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

Application Support Engineer (L1 & L2 Support)

Norton, MA • On-site

Centstone
Recruiting and Staffing Services • 51 - 200 employees
Learn more about Centstoneexternal

Contractor

Re-posted 14 days ago

Job description

Application Support Engineer (L1 & L2 Support)

Location: Norton, Boston, MA (3 Days Onsite)
Job Type: Contract / Full-Time
Experience: 6–10+ Years

Job Overview

We are seeking an experienced Application Support Engineer to provide L1 and L2 support for enterprise systems across manufacturing, laboratory, and clinical environments. The ideal candidate will have hands-on experience supporting multiple applications and ensuring smooth operations in a regulated environment.

Technologies / Applications (Experience Required in Few/Most)
  • MES (Manufacturing Execution Systems)
  • IDBS PIMS
  • AVEVA PI
  • Lab Systems (LIMS – QC & CMC exposure is a plus)
  • Waters Empower
  • Waters Connect
  • SmartQC
  • Emerson RTMS
  • HxGN EAM CMMS
  • SEEQ
  • Heavensight MIT (SAP Scanners)
  • Clinical Trial Systems (N-Side or similar)
Key ResponsibilitiesL1 Support (User & Operational Support)
  • Provide user system training and onboarding support
  • Understand and document business processes and workflows
  • Manage user access requests and role assignments
  • Perform report generation and data extraction
  • Act as first line of troubleshooting for system issues
  • Handle basic system administration and configurations
  • Support application installations and environment setup
  • Monitor and manage tickets with vendor helpdesk systems
L2 Support (Advanced Support & Governance)
  • Manage change management (process & system level)
  • Maintain master data management and data integrity
  • Handle system documentation (SOPs, design specifications)
  • Perform user access reviews and audit readiness activities
  • Support validation processes (biannual/periodic reviews)
  • Act as second-line support with ISM and vendor teams
  • Monitor security patches, upgrades, and system performance
  • Perform system maintenance, restarts, and health checks
Required Skills
  • Strong experience in L1/L2 Application Support
  • Experience supporting enterprise systems (manufacturing/lab/clinical)
  • Knowledge of incident, problem, and change management
  • Experience with ticketing tools (ServiceNow or similar)
  • Strong troubleshooting and analytical skills
  • Understanding of GxP / regulated environments (preferred)
Preferred Skills
  • Experience with MES, PIMS, LIMS, or clinical systems
  • Exposure to SAP integrations or scanner-based tools
  • Knowledge of reporting tools and data systems
  • Experience working with vendor-managed applications
 

Thanks & Regards,

Adarsh Mallik | IT Recruiter
adarsh.mallik@centstone.com | 3322307193
CENTSTONE SERVICES
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About Centstone

Sourced by ZipRecruiter

In the dynamic landscape of today’s business environment, flexibility is key. At Centstone, we understand the unique demands of your industry and offer tailored Contract Hiring solutions to empower your organization with the right talent when you need it most.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Hazlet, NJ, US

Year founded

2022

Social media

Facebook

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