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L1 Desktop Support Jobs (NOW HIRING)

AA2IT

Desktop Support Specialist

Sturtevant, WI · On-site

AA2IT is seeking a Desktop Support Specialist for their Wisconsin office, responsible for providing ... L1 incidents, ensuring timely resolution and clear communication. • Support new hire onboarding ...

Resource Logistics

Desktop Support

Tampa, FL · On-site

Provide Level 1/L1.5 triage and resolutions such as password resets and account unlock for reported ... Provide hardware and software support to users which includes application supports like MS Office ...

Acnovate Corporation

Desktop Support - Tempe, AZ

Tempe, AZ · On-site

$19.75 - $25/hr

Desktop EUC L1 Tempe AZ - USA Work Type: Onsite Responsibilities: * Manage desktop device (hardware, software, and connectivity) incidents through to resolution. * Manage IMAC and desk-side support ...

Wipro Limited

DESKTOP ADMINISTRATOR L1

Atlanta, NY · On-site

$25K - $50K/mo

DESKTOP ADMINISTRATOR L1 City: Atlanta State/Province: Georgia Posting Start Date: 9/2/26 Wipro ... Desktop Support. The expected compensation for this role ranges from $25,000 to $50,000 . Final ...

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Infographic showing various L1 Desktop Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,603 per year, or $24.3 per hour.

Desktop Support Specialist

Sturtevant, WI • On-site

AA2IT
IT Services • 11 - 50 employees
Learn more about AA2ITexternal

Full-time

Re-posted 23 days ago

Job description

Job Summary:
AA2IT is seeking a Desktop Support Specialist for their Wisconsin office, responsible for providing hands-on, second-level technical support for end users. The role ensures reliable technology services and a positive end-user experience, including advanced troubleshooting, hardware and software deployment, and executive-level IT support.
Responsibilities:
• Provide onsite Level 2 support for desktops, laptops, peripherals, telephony, mobile devices, and collaboration technologies, including advanced troubleshooting and issue resolution.
• Perform installation, imaging, configuration, and deployment of end-user hardware and software, including Windows and Apple-based devices.
• Act as the onsite escalation point for unresolved L1 incidents, ensuring timely resolution and clear communication.
• Support new hire onboarding and employee offboarding activities, including device provisioning, account setup coordination, training, asset recovery, and secure data handling.
• Deliver white-glove, executive-level IT support for local leadership and visiting executives, including rapid response and proactive issue prevention.
• Manage assigned incidents, service requests, and tasks within the ITSM platform, meeting or exceeding defined SLAs and customer satisfaction targets.
• Participate in Priority 1 (major) incident response, assisting with issue triage, onsite coordination, root cause analysis, and post-incident follow-up.
• Provide onsite support for conference rooms, training rooms, and AV systems, including Microsoft Teams Rooms and other collaboration technologies.
• Coordinate with global and regional IT teams (L1, L3, infrastructure, security, and vendors) to resolve cross-functional issues.
• Maintain accurate documentation of incidents, solutions, asset inventory, and standard operating procedures.
• Ensure compliance with company Information Security policies, device standards, and data protection requirements.
• Support local IT projects, office moves, technology refreshes, and site initiatives as required.
• Participate in on-call or after-hours support rotations as needed to support business continuity.
• Perform additional duties assigned by IT Service Delivery leadership.
Qualifications:
Required:
• 2–4 years of progressively responsible experience in desktop support, onsite IT support, or service desk environments.
• Demonstrated experience providing onsite Level 2 support and acting as an escalation point for complex technical issues.
• Strong working knowledge of: Windows 10 and Windows 11, Microsoft 365 applications and services, Active Directory and user/device management, Mobile device platforms (iOS and iPadOS), Collaboration and AV solutions (Microsoft Teams, Teams Rooms, Webex, or similar).
• Hands-on experience with ITSM ticketing systems and incident/problem/change processes.
• Excellent customer service mindset with strong verbal and written communication skills.
• Ability to prioritize work, manage multiple issues simultaneously, and balance urgency with sound judgment.
• Strong attention to detail and commitment to documentation and process adherence.
• Ability to work independently onsite while collaborating effectively with remote teams.
• High school diploma or equivalent required.
Preferred:
• Experience supporting executive or VIP users in a professional services or corporate environment preferred.
• Bachelor's degree in information technology, Computer Science, or a related field preferred.
Company:
Aamazing IT offers IT solutions, Salesforce consulting, AI, data analytics, and staffing services. Founded in , the company is headquartered in Sugar Land, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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